Experience

Creative-Cables Spa

• Sales Representative - B2B France

  • Oct 2017 - Present

  Customer relationship care and management along a business interaction woven in compliance with company policies and objectives. My activity therefore starts from the first contact, mainly in Inbound. Punctual prospection actions are undertaken according to the interpretation of the data available on the internal CRM, recurring to cold-calls to intercept customers who are no longer active. Day-to-day management - in addition to insertin orders for a selected portfolio of customers - requires flexibility in handling the remaining orders in terms of processing, invoicing them, rather than quoting and discounting to be negotiated according to customer needs and plans. In addition, you are constantly available for technical advice on the product, via the various channels offered by the company such as telephone, chat and e-mail. Skills: Sales Processes - Customer Loyalty - Online Communication - Customer Retention - Quote Drafting - Sales Management - Translation - Technical Translation - Customer Service - Communication - Customer Relations - Negotiation - Sales - Teamwork - International Sales Show less



123RF.com

• Singapore
• Photography
• 100 - 200 Employee

• Key account Manager Outbound France

  • Jul 2017 - Oct 2017

  Sales to French B2B customers of image or subscription solutions for image communication packages. Management of part of the French brand market and professional network. Sales to French B2B customers of image or subscription solutions for image communication packages. Management of part of the French brand market and professional network.



Musikhaus Thomann

• Germany
• Music
• 1 - 100 Employee

• Product Manager Assistant

  • May 2016 - Jun 2017

  - Order management and restocking of approximately 2000 articles to the catalogue- Introducing new articles to the catalogue, according to new proposals on the market- Management and editing of descriptive texts for online articles- Conducting a sales campaign on a specific product target, with the aim of ensuring availability and continuous distribution- Timing of restocking in agreement with suppliers, respecting the organisational needs of the warehouse. - Control and monitoring of the available stock in order to guarantee the continuous and constant availability of products. constant availability of products- Ensuring communication between purchasing office, national/international sales department Show less

• B2B Key Account Sales Manager and Backoffice

  • Jun 2015 - May 2016

  Management of Italian and French orders of EUR 5,000 or more: the customer is taken care of from the pre-purchase phase (advice to the customer who must be pertinently informed about the products and directed to the best logistical and payment solutions). Portfolio management is the result of mediation between the product managers and the resources available in the warehouse according to the company policies discussed and established with the sales managers.Competences: Sales processes - Customer loyalty - Drafting of offers - Sales management - Translation - Technical translation - Online communication - Customer service - Communication - Customer relations - Negotiation - Sales - Teamwork - International sales Show less

• B2C International Sales - French departement

  • Jan 2012 - Jun 2015

  - Customer support on the phone- Suggestions and technical support- Portfolio management- Customer service (delivery and management of lost goods files)- Accounting problem solving (payment relaunches - Written translation (English - Italian/ English Francecse and vice versa)- Telephone conferences between specialist and end customer (with consecutive translation) - telephone reception of the customer - advice and technical support - portfolio management - customer service (delivery and management of lost goods files) - resolution of accounting problems (payment relaunches and management of on-line payment methods) - written translation (English - Italian/ English Francecse and vice versa) - telephone conferences between specialist and end customer (with consecutive translation)Competences: Sales processes - Customer loyalty - Drafting of offers - Sales management - Translation - Technical translation - Online communication - Customer service - Communication - Customer relations - Negotiation - Sales - Teamwork - International sal Show less