Cristina Mahillo Martínez

Global SMC Process Governance-Telefonica International Wholesale Services at Entelgy Digital
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Madrid Metropolitan Area, ES
Languages
  • Español Native or bilingual proficiency
  • Ingles Full professional proficiency

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Credentials

  • Scrum certified as Product Owner (SCPO)
    EIGP, Escuela Internacional de Gestión de Proyectos
    Oct, 2022
    - Nov, 2024
  • Scrum Master
    EuropeanScrum.org - Scrum and Agile with European Accreditation
    Mar, 2022
    - Nov, 2024
  • APTIS EXAM
    British Council
    Nov, 2021
    - Nov, 2024

Experience

  • Entelgy Digital
    • Spain
    • Telecommunications
    • 1 - 100 Employee
    • Global SMC Process Governance-Telefonica International Wholesale Services
      • Feb 2020 - Present

  • EZENTIS
    • Spain
    • Facilities Services
    • 700 & Above Employee
    • SMC EMEA-Mobile Services Coordinator-Telefonica International Wholesale Services
      • Aug 2019 - Feb 2020

      SMC EMEA Mobile Services Coordinator. October 2018-present: ➢ Management and coordination within the Mobile Services Department. ➢ Monitoring and resolution of real time incidents and ordering, as well as the preparation of reports that are more aimed at the achievement of KPIs and customer satisfaction. ➢ Updating and adaptation of the service procedures according to customer’s need. SMC EMEA Mobile Services Coordinator. October 2018-present: ➢ Management and coordination within the Mobile Services Department. ➢ Monitoring and resolution of real time incidents and ordering, as well as the preparation of reports that are more aimed at the achievement of KPIs and customer satisfaction. ➢ Updating and adaptation of the service procedures according to customer’s need.

  • Entelgy
    • Spain
    • IT Services and IT Consulting
    • 700 & Above Employee
    • SMC EMEA-Mobile Services Coordinator-Telefonica International Wholesale Services
      • Oct 2018 - Aug 2019

      SMC EMEA Mobile Services Coordinator at Entelgy. October 2018-present.➢ Management and coordination within the Mobile Services Department. ➢ Monitoring and resolution of real time incidents and ordering, as well as the preparation of reports that are more aimed at the achievement of KPIs and customer satisfaction.➢ Updating and adaptation of the service procedures according to customer’s need.

    • SMC EMEA-Agente SMC-Telefonica International Wholesale Services
      • Nov 2017 - Sep 2018

  • Grupo Albor-Cohs
    • Asesoramiento educativo y psicopedagogico
      • Apr 2015 - Nov 2015

      Centro Psicopedagógico que participa de un proyecto asistencial a la población escolar, padres/madres y profesorado incluidos; cuenta con el respaldo de la organización con más experiencia en el Campo de la Evaluación y el Asesoramiento en problemas de Fracaso Escolar, Tratamiento por Déficit de Atención y Asesoramiento Psicoeducativo: El Grupo ALBOR-COHS Centro Psicopedagógico que participa de un proyecto asistencial a la población escolar, padres/madres y profesorado incluidos; cuenta con el respaldo de la organización con más experiencia en el Campo de la Evaluación y el Asesoramiento en problemas de Fracaso Escolar, Tratamiento por Déficit de Atención y Asesoramiento Psicoeducativo: El Grupo ALBOR-COHS

Education

  • GRUPO ALBOR COHS
    Máster en asesoramiento, orientación e intervención educativa., Intervención psicopedagogica
    2013 - 2015
  • Universidad Autónoma de Madrid
    Grado de Educación Infantil, Educación
    2008 - 2012

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