Experience

Yale Alumni Association

• United States
• Higher Education
• 1 - 100 Employee

• Assistant Director for Yale College Classes

  • Mar 2019 - Present

  Manage a portfolio of 10 Yale College classes, providing class volunteer management, including governance, financial planning, volunteer recruitment and retention, communications, leadership development and training, as well as project management and volunteer support for their five-year reunions (e.g., 20th reunion) and non-reunion related class activities. Develop and implement programs for Yale College class portfolio, in collaboration with relevant alumni volunteers, including content development, budgeting, logistics, promotions, oversight of registration process, and staffing events on and off campus. Team co-lead in oversight, management, and implementation of 2020 and 2021 virtual reunions. Led team in all aspects of virtual planning from event platform selection to day-of execution. Team lead in 2022 hybrid reunion logistics and implementation, including participation in a university-wide working group for hybrid event roll-out. Play an integral role on the planning team for Yale College Reunions, including direct responsibility for specific reunion programming projects such as reunion childcare (Camp Bulldog) and coordination of faculty speaker logistics (Morning at Yale) and other class-specific reunion related programming. Manage and oversee mini reunions for all classes – multi-day events held in various locations and organized by class volunteers. Includes orienting new volunteer organizers, facilitating contract review and approval, marketing to classmates, and overseeing registrations and customer service for attendees. Show less



Yale University

• United States
• Higher Education
• 700 & Above Employee

• Senior Program Manager, Executive Programs

  • Jun 2014 - Mar 2019

  Manage and plan the curricular, logistical and operational details for executive programs and events, ensuring quality control for both domestic and international clients. Serve as the point person for corporate education clients, with responsibility for managing all activities and logistics necessary to plan and deliver programs of the highest quality. Work closely with Yale faculty and other university departments to coordinate the necessary advance and contingency planning to ensure smooth and successful execution of client learning initiatives and course content. Coordinate and manage travel logistics, hotel, catering and transportation needs for clients. Select sites for off-campus programs and events, acting as lead negotiator on venue contracts and pricing. Serve as on-site troubleshooter for client programs and individual program participants, acting as a resource for other team members, while independently resolving operational issues. Ensure prompt and systematic servicing of all clients and follow-up to obtain client feedback in order to analyze program's success in meeting service goals. Show less



Getaway Tours, Inc.

• Bristol, CT

• Vice President of Tour Operations

  • Mar 2012 - Sep 2013

  Manage and coordinate the planning of day, overnight and international tours and cruises for over 100 senior centers, retiree groups, church organizations, alumni associations and universities in Connecticut, Rhode Island and Massachusetts. Research and arrange custom and "No Minimum" tours for the 2013 & 2014 seasons for specialized group charters and theme tours, working within individual group budgets and needs. Create sales, marketing and promotional materials for mailings and client distribution. Show less



American Cruise Lines

• United States
• Leisure, Travel & Tourism
• 400 - 500 Employee

• Tour & Event Manager

  • Jul 2007 - Mar 2012

  Plan and coordinate the weekly logistics for 6 cruise ships with an average yearly passenger count of 10,000+ adults and seniors, including theme cruises and private charters/events for Smithsonian Journey's and National Trust for Historic Preservation for the 2008-2012 cruise seasons. Researched and organized tours and entertainment for a brand-new ship and Mississippi River itineraries which debuted in the 2012 cruise season. Recruit, interview, hire and train for managerial and non-managerial employees; included attending career fairs across the country and speaking at local colleges. Point person for all tour contacts and onboard guest lecturers, providing contract negotiation and travel arrangements. Manage and train shipboard Cruise Directors, conducting quarterly staff performance evaluations including shipboard and off-site training meetings on both the east and west coasts. Show less