Experience

Aspen University
• United States
• Higher Education
• 100 - 200 Employee
• Student Accounts Specialist

  • Apr 2022 - Present


Western Connecticut State University

• United States
• Higher Education
• 400 - 500 Employee

• Assistant Bursar/Billing Administrator

  • Jul 2018 - Apr 2022

  • Assist the Bursar and professional staff with day-to day administrative tasks. • Coordinate billing and collection activities for the Bursar’s Office. • Respond to customer inquiries via phone, email, in person. • Supervise and train any new Bursar’s Office staff. • Assign duties between Bursar’s Office staff to ensure all daily tasks are completed. • Post online billing statements for students to view, and send any needed notices. • Coordinate with the Financial Aid Office when preparing financial aid refunds for students. • Follow procedures to process financial aid, third party, and overpayment refunds to student accounts. • Use Microsoft Mail Merge Wizard to mail merge students regarding refund check availability. • Upload and manage Aetna accident insurance list for the university. • Troubleshoot any cashiering system issues, such as TouchNet and Cashpro. • Act as the main liaison between the Bursar’s office and other campus departments. • Assist with the planning and implantation of orientation programs. • Manage all Perkins Loan collection accounts. • Using Microsoft Excel to create and send daily journal entries to Fiscal Affairs for bank reconciliation. • Create and send invoices to all ISEP, ACCESS VR, Department of Rehab Services, Vocational Rehab, and DCF third parties seeking payment for students and following up when necessary. • Handle CORE invoicing for third parties. • Apply tuition waivers/exemptions onto student accounts once approved by Human Resources. • Download daily bank advisers and process any payments or wire transfers accordingly. • Verify cash payments at the end of the day for prepared deposit.



Post University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Representative

  • Jan 2017 - Jul 2018

  • Responded to student inquiries regarding the online accelerated degree programs. • Placed 70+ calls a day to prospective students. • Scheduled and conducted over the phone college advisory sessions. • Built relationships with students and encouraged them to begin or continue their education. • Wrote recommendation letters for prospective students. • Informed students of the benefits of Post University, allowing them to make an informed decision about their education. • Guided students through the admissions process, including applications, transcript requests, and possible financial aid options. • Worked with students to understand the cost of tuition, and paying for the Admissions Application. • Encouraged students to apply for Financial Aid, and other private loans. • Emailed or mailed notices regarding admissions fees/deposits.



ShopRite

• Food and Beverage Services
• 700 & Above Employee

• Assistant Manager/Client Relations

  • 2012 - 2018

  • Responsible for the comprehensive training of new employees. • Recorded and reconciled daily supermarket sales. • Purchased supplies and documented store inventory. • Ensured employee effectiveness. • Informing customers of special promotions to increase sales. • Processed customer payments through debit cards, credit cards, and cash. • Demonstrated excellent customer service when responding to shopper complaints and concerns. • Processed refunds and credits to customers when they were dissatisfied with products. • Communicated confidently with customers face-to-face, as well as through e-communication. • Ensured customer satisfaction through effective listening and problem solving skills.

• Cashier's Assistant (Student Worker)

  • Nov 2012 - May 2016

  • Assisted the Bursar’s Office with filing paperwork and shredding documents. • Mailed important billing notices to students. • Maintained a high level of confidentiality when viewing student accounts. • Created new files for the Bursar and organized student folders. • Cleaned and organized the office. • Assisted with Department Deposits. • Answered phones when needed and helped students with general questions regarding their bill. • Assisted the Bursar’s Office with filing paperwork and shredding documents. • Mailed important billing notices to students. • Maintained a high level of confidentiality when viewing student accounts. • Created new files for the Bursar and organized student folders. • Cleaned and organized the office. • Assisted with Department Deposits. • Answered phones when needed and helped students with general questions regarding their bill.