Social Media Manager

• Jul 2021 - Present

Social Media Manager

• Jul 2019 - Aug 2021

Developed, implemented, and managed Social Media Strategies for multiple brands in various industries. Worked with various Social Media platforms such as: Facebook, Instagram, LinkedIN, TikTok, Twitter. In collaboration with copywriters and art directors created monthly content plans for agency’s brands from portfolio according with the client’s needs. Managed Social Media Marketing campaigns for diverse industry clients, driving brand awareness, engagement, and traffic. Performed market research and competitive analysis. Drove marketing initiatives to increase brand and product’s visibility and market performance. Developed monthly Social Media reports, Campaigns’ reports, and Social Media audits. Implemented Social Media activations according to client’s marketing objectives. I’ve managed Social Media Accounts in various industries such as: FMCG, food, fast-food, Cleaning products, Fashion, Beauty, Auto, Technology, Airline, Alcohol, Snacks, Chocolate, e-commerce, Pharma, Financial. Show less

Social Media Manager

• Feb 2019 - Jul 2019

Managed Social Media Accounts; My main client was Bonduelle. I’ve directly management the monthly content plans for this brand. But I’ve also had secondary clients Created engaging content adapted to various platforms (Facebook, Instagram, Website blog) for Bonduelle RO, BG, GR, HR. Oversaw day-to-day management of campaign and ensure brand consistency. Created monthly reports, analyzing the Social Media performance of the brands, proposed recommendations according to the results. Show less

Online Communication Specialist

• Oct 2016 - Dec 2018

-Tracking and analyze the activity of the eMAG and Fashion Days Social Media channels (Facebook, Twitter, Instagram, Google play, iTunes).-Analyzing the company Net Promoter score results (eMAG + Marketplace): evaluation, quantification and identify trends in addition to understand how different types of customers feel about company.-Moderate and conduct Social Media comments/discussions.-Solving the customers’ issues and requests received from Social Media channels.-Monitor the online activity of other businesses and competitors in order to provide original and innovative content.-Tracking the online activity of actual influencers, bloggers linked to the industry and more.-Analyze the impact and generate reports about sensitive cases with impact regarding company reputation. Show less

Customer Care Agent

• Jun 2015 - Oct 2016

Inform customers by explaining procedures; answering questions; providing information.Identifying customers’ needs, clarify information, research every issue and providing solutions