Experience

MASSIMILIANO SERMONETA LUXURY LIVING

• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Support

  • Apr 2021 - Present

  Franchising: •BRUNELLO CUCINELLI monobrand boutique in Rome and Forte dei Marmi; •HERNO monobrand boutique in Rome and Forte dei Marmi; •MISSONI monobrand boutique in Rome; •ELEVENTY monobrand boutique in Rome. Franchising: •BRUNELLO CUCINELLI monobrand boutique in Rome and Forte dei Marmi; •HERNO monobrand boutique in Rome and Forte dei Marmi; •MISSONI monobrand boutique in Rome; •ELEVENTY monobrand boutique in Rome.



Dreams Team Concierge®️

• Milan, Italy (Via Montenapoleone, 17)

• Private Client Assistant Intern

  • Jan 2020 - Sep 2020

  A luxury lifestyle concierge which offers high-profile and VIP clients the best solution for any requests and unique experiences tailored to their needs. - Support and operational management of concierge requests - Creation and development of projects related to the luxury and fashion world - Support for corporate meetings - Participation in appointments with private clients - Relation with suppliers A luxury lifestyle concierge which offers high-profile and VIP clients the best solution for any requests and unique experiences tailored to their needs. - Support and operational management of concierge requests - Creation and development of projects related to the luxury and fashion world - Support for corporate meetings - Participation in appointments with private clients - Relation with suppliers



Lottomatica SpA

• Italy
• Entertainment Providers
• 100 - 200 Employee

• Client Relationship Specialist

  • Jul 2015 - Apr 2019

  - Engage with top spending clients to develop and mantain long-term relationships in order to promote company loyalty and maximise revenues- Providing the best customer experience (birthday gifts, benefit, VIP access, holidays, best restaurants reservation)- Support for events organization- Relation with suppliers, invoice and budget management

• Assistant Floor Manager

  • Sep 2012 - Jun 2015

  - CRM and customer loyalty- Support events organization- Assistant floor training



Lambretta Clothing

• United Kingdom
• Retail
• 1 - 100 Employee

• Retail Sales Assistant

  • Jan 2011 - Jun 2011

  - Customer service - Cash registers operations and stock management - Organizational support for in-store events - Customer service - Cash registers operations and stock management - Organizational support for in-store events