Cristina Elena Papuc
Agile Project Manager at Ateliere Creative Technologies- Claim this Profile
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French Professional working proficiency
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English Full professional proficiency
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German Elementary proficiency
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Arabic Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Prince2 Agile Foundation
AXELOS Global Best PracticeFeb, 2022- Nov, 2024 -
Professional Scrum Product Owner PSPO-II
XebiaApr, 2021- Nov, 2024 -
ITIL Foundation Level
AXELOS Global Best PracticeDec, 2018- Nov, 2024
Experience
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Ateliere Creative Technologies
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United States
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Entertainment Providers
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1 - 100 Employee
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Agile Project Manager
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Sep 2021 - Present
Ateliere™ enables creative people and companies to produce and deliver great work everywhere media happens. Responsibilities: - Analyze and document project details as resources required, planning and roadmap, impediments, level of effort estimations, risks, or dependencies. - Actively take part in development team meetings, project and product owner meetings to align priorities and projects; - Create, check and optimize backlog tickets by requesting and writing understandable and sufficient user stories and acceptance criteria; - Continuously align with and inform business stakeholders on developments and project impediments around the product; - Be a promotor for an agile optimization and innovation culture within the business; - Manage the development team's work in order to deliver quarterly business goals. - Provide guidance for the team by making sure the work is prioritized according to the business roadmap, the development lifecycle is followed and people are communicating effectively during scrum events and project sync meetings - Effectively document and communicate insights, deliverables, and results for the benefit of the portfolio/roadmap of the team - Regularly check in with team members and product owners to determine the scope of change requests and align priorities across the company. Show less
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vidaXL
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Netherlands
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Software Development
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400 - 500 Employee
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Product Owner
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May 2020 - Sep 2021
vidaXL is a rapidly growing international online retailer that believes that things can always be better and more affordable. Responsibilities:- Actively take part in team meetings, project and product owner meetings to align priorities and projects;- Maximize the business value of the product from the end-user perspective, its release strategy, and backlog (including the operational stability according to expectations);- Create, check and optimize backlog tickets by requesting and writing understandable and sufficient user stories and acceptance criteria;- Continuously align with and inform business stakeholders on developments and project impediments around the product;- Be a promotor for an agile optimization and innovation culture within the business;- Manage the development team's work in order to deliver quarterly business goals.- Effectively document and communicate insights, deliverables, and results for the benefit of the portfolio/roadmap of the domain;- Take ownership of the product- and information flows onto and from the product in order to optimize performance and updates in an interdependent environment;- Take ownership of the tools used to measure the performance of the product. Responsible for the proper integration and functioning of these tools;- Be responsible for the integral costs of the technology landscape of scope; sets up year budgets for the running landscape and predicts development budget (team capacity) for the expected development work;- Be an advocate, co-creator, and protector of the product strategy, goals, and road map for the business domain of scope; Create and promote the Product Vision.- Regularly check in with team members and fellow product owners to determine the scope of change requests and align priorities across the company. Show less
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IT Trainer and Knowledge Manager
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Jul 2019 - Apr 2020
• Deliver learning sessions at a high level through group classroom delivery, one-on-one coaching, practice sessions and/or product demonstrations• Coordinate the logistics of learning sessions: publish classes, schedule/reschedule students, reserve training facilities and maintain course evaluations• Identify training needs in the teams and develop individualized learning plans • Give basic new hire trainings to other teams to use company applications better in particular JIRA, Confluence, Lastpass and the Service Desk• Responsible for maintaining and improving the IT training program for new hires• Self-evaluate the effectiveness of the trainings and perform skill gap analysis and act accordingly where it is found lacking • Make sure that the team documentation and work instructions are always up to date and integrated in team member knowledge• Work with the process support manager to maintain high quality incident handling and support process training material• Be in the lead to organize documentation• Contact various application managers and technical teams to transfer new knowledge into the team according to team standards • Be the team and company point of contact for IT topics that have been transferred to the 1st line team• Use features of the Learning Management System to create trainings, quizzes and link the learned skills to competencies • Create an overview of knowledge in the team and report results back to team leaders for individual evaluations• Promote/adjust use of surveys so that they represent customer opinion better• Create PowerPoint presentations design Show less
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Stefanini Brasil
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IT Services and IT Consulting
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700 & Above Employee
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Technical Training Specialist and Process Analyst
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Jun 2017 - Jul 2019
Responsibilities:- Understand the Project practices, standards, and procedures- Identify the required competencies for Helpdesk Technician roles- Create a plan of related training according to the internal and client needs- Develop training materials and maintain up to date the existing ones- Collaborate with the Project Management and Specialists (Fix or Shift, Incident Controllers, Quality Specialists, Knowledge Engineer, and Team Leaders) to align service delivery with strategic goals, client’s needs, and best practices.- Provide initial technical training to all the new employees when needed- Conduct new-hire training, refreshment training, workshops, and new processes within the project- Offer specific feedback to the supervisor on an employee’s performance during the training sessions- Provide coaching to existing employees in order to enhance their know-how, skills, and performance- Online migration for specific project training topics- Participate in Monthly/Weekly Alignment Meetings with all the account`s stakeholders for planning, prioritizing, communicating and identifying training activities/ needs as necessary- Managing, planning and coordinating all necessary pre-training requirements from a logistic point of view (training rooms booking, assuring proper set-up, etc)- Identify and coach a Trainer Back-Up- Create a final test for new hire training evaluation and a monthly knowledge test for the Service Desk team- Identify opportunities to permanently improve the project training processes Show less
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Senior Helpdesk Analyst
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Mar 2016 - Jun 2017
Responsibilities:- Providing technical assistance via phone and e-mail- Diagnose and resolve technical hardware and software issues- Identify and escalate situations requiring urgent attention (Task splitting in between different escalation groups)- Follow standard Service Desk procedures- Windows support- Networking- Software administration- MS Office support- Hardware support- Account Administration: - Active Directory Admin (Domain OU, object administration) - Server administration - Accounts creation/ rename/ deletion and maintenance (disable/ re enable/ reactivation) - Computer creation/ deletion and administration - Domino server Admin - Personal and shared mailbox creation/ deletion - Share Folder Management (permission enable/ disable and restoration) - Security group creation/ deletion and administration - Printer creation/ deletion - Printer driver installation/ uninstallation and administration - VPN administration - SCCM administration - Mobile device administration - Acting as SPOC for both client and team members- Performing Quality Audits- Performing test activities for new processes or procedures to be implemented- Mentoring Activities as part of the training program- Training material creation/ data research- Providing daily/ weekly feedback to the management team concerning our daily activity. Show less
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Komunomo
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Software Development
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Content Writer
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Nov 2015 - Mar 2016
Responsibilities: - Writing 50 articles monthly about Romania, humor, and Universe Responsibilities: - Writing 50 articles monthly about Romania, humor, and Universe
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Competence Call Center
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Outsourcing and Offshoring Consulting
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500 - 600 Employee
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Service Mail Department Operator
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Mar 2015 - Mar 2016
Responsibilities: - SPOC activity oriented to customer’s needs - Responding and solving the letters, reclamations or refund requests sent by the Ryanair passengers to Customer Care - Handling French calls/chats in Ryanair Customer Support Department Responsibilities: - SPOC activity oriented to customer’s needs - Responding and solving the letters, reclamations or refund requests sent by the Ryanair passengers to Customer Care - Handling French calls/chats in Ryanair Customer Support Department
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Cărtureşti
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Romania
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Retail
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100 - 200 Employee
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Book Seller
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Feb 2014 - Mar 2015
Responsibilities: - Counseling clients - Picking and fulfilling customer orders - Basic accounting - Ordering and laying books and other products on the shelves - Communication with other departments via email - wrapping gifts Responsibilities: - Counseling clients - Picking and fulfilling customer orders - Basic accounting - Ordering and laying books and other products on the shelves - Communication with other departments via email - wrapping gifts
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National Museum of Art
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Bucharest, Romania
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Student Internship
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Apr 2013 - May 2013
Assistant - Communication Department Coordinator: Mrs. Maria Sfrijan Assistant - Communication Department Coordinator: Mrs. Maria Sfrijan
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Education
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2011 - 2013
University of Bucharest
Master's degree, Culture and politics in the european and international context -
2007 - 2010
University of Bucharest
Licentiate degree, International Relations. European Studies -
2003 - 2007
National College "Mihai Eminescu", Buzau
Bachelor's degree, Philology
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