Experience

Pointmarc, A Merkle Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Analytics QA Engineer

  • Dec 2013 - Present

  Pointmarc is a consulting firm with expertise in guiding analytics supported marketing decisions. Our consultants work closely with clients to capture, measure, and refine their data and data-management practices to optimize the digital customer experience. DUTIES AND RESPONSIBILITIES • Partner with members of the Instrumentation, Engineering, Analytics, and Project Management teams to ensure the quality of projects from end to end, from initial documentation to the resulting data that is collected • Review technical documentation to ensure it is clear and provides relevant information needed for QA • Review the setup of analytics report suites to ensure they have been configured correctly • Work with analysts to review reporting and ensure data is being collected accurately • Research potential bugs in order to provide the deployment engineers with the best possible information available to narrow down the necessary changes • Manage bug lists and work with project managers to hold other team members accountable to meeting deadlines • Document test plans and best practices • Understand tag management tools used to deploy client side solutions • Work with automated testing tools such as Selenium • Work with debugging tools such as Fiddler and Charles Proxy • Help to research new tools and best practices, with an emphasis on building repeatable practices Show less



autoGraph Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Analyst

  • Jun 2012 - Nov 2013

  Marketing Analyst responsible for doing market research on brand interest graphs and demographics in international and domestic markets; supporting marketing and sales activities with market research, data analysis, and content creation for both internal and customer facing presentation. Preformed quality assurance and curation of data feeds and nFluence’s white label client. Marketing Analyst responsible for doing market research on brand interest graphs and demographics in international and domestic markets; supporting marketing and sales activities with market research, data analysis, and content creation for both internal and customer facing presentation. Preformed quality assurance and curation of data feeds and nFluence’s white label client.



Nuance Communications

• United States
• Software Development
• 700 & Above Employee

• Quality Assurance Engineer

  • Oct 2008 - Jun 2012

  Responsible for testing Nuance Mobile Care application for deployment into mobile carrier environments including T-Mobile, Vodafone UK, Vodafone ES (including a 10 week on-site deployment), Vodafone PT (including a 3 week on-site deployment), Optus (including a 2 week on-site deployment), AT&T, and MetroPCS. My responsibilities on these deployments included searching for and documenting defects on both the client and server components of the NMC solution and then running regression passes on defect resolutions. As part of this process, I was required to convert specifications into test cases to be run as part of my teams test passes. Show less



SNAPin Software

• Software Development
• 1 - 100 Employee

• Product Tester

  • Nov 2006 - Oct 2008

  Duplicate and trouble-shoot complex issues found in the field. • Analyze new features and write functional test cases against them. • Document, design, execute and trouble-shoot large system load tests to establish product stability. • Document, design, execute and trouble-shoot performance tests (product or component). • Work in the framework of an automated test infrastructure in a clean and disciplined way. • Use and develop trouble-shooting tools and methodologies that minimize the turn around time of issue identification. • Trouble shoot and suggest improvements on administration practices for data centers in the field. • Report and maintain complex results in a clear and structure manner. • Report bugs in a clear and concise manner and be prepare to support the team in trouble-shooting the root cause. • Report progress on test efforts clearly. • Work with the development team to plan and strategize releases on time. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Administrative Assistant

  • Sep 2003 - Oct 2005

  Supported two full sales teams including senior management; scheduled their travel arrangements, and accommodations. Timely, and accurately completed weekly/monthly reports. Organized weekly sales meetings and special events; managed timely and professionally incoming phone calls, directing callers to the appropriate person or department. Successfully setup and ran marketing booths in Seattle and Bellevue. Actively worked with building management to ensure a satisfactory work environment; acted as floor warden and facilitated safety training for the office. Experienced in Word, PowerPoint and Excel. Show less