Experience

DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Aug 2022 - Present

  Initiate and plan IT projects, define clear objectives, and work breakdown structures.• Manage project scope, ensure deliverables are well-defined, and handle changes effectively.• Allocate and optimize project resources, and coordinate team activities.• Identify and mitigate project risks.• Develop and control project budgets, monitor costs, and work to adhere to financial constraints.• Manage stakeholders, establish effective communication channels, and strive to meet their expectations.• Create project schedules, set milestones, and diligently track progress against timelines.• Lead project teams, motivate members, foster collaboration, and mediate project-related conflicts.• Ensure high-quality project deliverables.• Collaborate with vendors, manage contracts, and ensure timely delivery of vendor services.• Facilitate change management, assess impacts, and ensure smooth transitions.• Escalate and resolve critical project issues and risks to ensure successful outcomes.• Conduct project post-mortems, document lessons learned, and share best practices. Show less

• • Nov 2021 - Present

  • Establish and maintain Governance structure to ensure proper standards for Project Management Office (PMO)• Update and maintain PMO Procedure documentation• Conduct Operational Readiness reviews• Conduct Post Project reviews• Review and reconcile financial information about the budget, forecast, actuals, margins, for multiple projects• Maintain Project Management Repository (SharePoint)for all Projects (Proposals, Work Plans, Status Reports, Changes)• Create a Team within Microsoft Teams to centralize PMO documents, procedures, and announcements.• Facilitate Improvements to the Project Management & Delivery Process• Run weekly reports to ensure the flow of project milestones and completeness of project documentation• Run monthly SLA reports• Maintain communication with various leads on the progress of projects• Hold weekly meetings to ensure the flow of projects• Follow up with project teams to drive projects to completion in a timely manner Show less

• • Apr 2020 - Dec 2021

  • Manage Changes made to DXC assets in the client environment.• Run daily and weekly reporting.• Review Risk and Impact of all changes and identify high impacting changes to be reviewed on Change Advisory Board.• Coordinate and lead weekly Change Advisory Board (CAB) meetings with stakeholders for communication and approvals on High Risk changes.• Work closely with client to understand process and to create and maintain Change process documents for all who submit and manage changes.• Complete Post Implementation Review on changes that require review. Show less

• • Jan 2018 - Apr 2020

  Change, Incident and Service Request management activities.

• • Dec 2016 - Jan 2018

  • Swiveling changes from Remedy to Service Now and following the change to make applicable Asset changes once the change has been completed successfully.• Moving/assigning incidents• Reports and other various tasks



Afni, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Consultant

  • Jan 2015 - Mar 2015



Afni, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Consultant

  • Dec 2011 - Apr 2014