Quality Assurance Specialist

• Mar 2021 - Present

Administrative Personal Assistant

• May 2020 - Mar 2021

o Social media management, visual identity rebranding; content creation and publishing for Instagram, Facebook, business cards, promotional flyers, and events, using Canva.com and Later.com o Basic accounting and invoicing, managing client databases and filing systems; compiling and preparing reports, presentations, and correspondence o Strategic support in the start-up development o Social media management, visual identity rebranding; content creation and publishing for Instagram, Facebook, business cards, promotional flyers, and events, using Canva.com and Later.com o Basic accounting and invoicing, managing client databases and filing systems; compiling and preparing reports, presentations, and correspondence o Strategic support in the start-up development

Supplier Support Team Leader

• Apr 2018 - Aug 2019

o Managed an international team of 18 people, responsible for servicing 15 Coca-Cola Hellenic entities in 13 languages (recruitment, planning and organizing, monitoring of performance, training, coaching, promotion)o Set annual team or individual objectives; monitored KPIs, SLAs and overall team performance and reported on metrics o Lead various improvement projects related to increasing customer satisfaction, managing workload, decrease of transactional/low-value operations through Robotic Process Automation (UiPath) and Qlik Sense (visualization software); involved in initiatives related to flexible workforce programs, etc. Show less

Supplier Support Senior Expert

• Mar 2017 - Mar 2018

o On-boarded new team members (SAP ERP transactions, overview of Purchase to Pay processes, procedures, etc.) and offered continuous supporto Backed up and supported the Team Leader with monthly reporting, data analysis, project discussions with the Hellenic stakeholderso Worked on smaller scale optimization projects, aimed to increase customer satisfaction and reduce the number of transactional tasks

Supplier Support Expert

• Dec 2015 - Mar 2017

• Worked on small-scale process optimization projects aimed to decrease overall workload or transactional tasks• Provided support (via written and phone communication) to suppliers in regards to purchasing administration, invoice and payment inquiries, and vendor master data within established Service Level Agreements• Serve as a single point of contact between Coca-Cola Hellenic business teams (Romania and Baltics) and external suppliers on the above-listed processes

Junior Business Consultant

• Apr 2015 - Oct 2015

• Elaborated small-scale business plans, sectorial and competitive studies, and market researches • Identified relevant tender offers, calls for application and business events at USAID Moldova, UNDP, EBRD, IFAD, etc. • Verified adherence of budget proposals and other documents to the listed Terms of Reference • Translation of texts to and from English • Elaborated small-scale business plans, sectorial and competitive studies, and market researches • Identified relevant tender offers, calls for application and business events at USAID Moldova, UNDP, EBRD, IFAD, etc. • Verified adherence of budget proposals and other documents to the listed Terms of Reference • Translation of texts to and from English