Experience

Stryx Sports

• United Arab Emirates
• Spectator Sports
• 1 - 100 Employee

• Director Of Operations - Barça Academy & NBA

  • Oct 2012 - Present

  • Contributed to a successful launch of NBA Basketball School in partnership with NBA following extensive experience managing Barça Academy project in partnership with FC Barcelona • Played integral role in liaising with international brands – FC Barcelona & NBA • Oversaw all aspects of team sports academies related to commercial side, operations, procedures, logistics, marketing and budgets • Led the team of Operations Managers to ensure service quality, efficiency and profitability • Shared expertise with Operations Teams within Barça projects in Jordan and Kuwait. Show less

• Director Organizational Development

  • Apr 2018 - Oct 2019

  • Worked closely with the CEO to explore new markets, which led to successful expansion and launch of 2 new international projects in Kuwait and Jordan in partnership with FC Barcelona • Trained international teams to follow the organization’s standards• Recommended new business opportunities to the organization to generate revenues • Met established objectives for growth and profitability • Established KPIs for all business units • Developed metrics for regular staff performance reviews• Improved operational systems and processes to reduce inefficiencies • Improved information flow and management, internal processes and cross department communication. Show less

• Client Relations Manager, Barça Academy Dubai project

  • Jul 2013 - Apr 2018

  • Promoted to Director level within 3 years of superior performance • Successfully managed operations and logistics of running the academy • Supervised all client-relationships aspects of the academy• Contributed towards gradual growth of Barça Academy Dubai members from 250 to 750• Built long lasting relationships with clients• Resolved complaints and concerns in a professional manner • Evaluated performance of the academy and contributed towards quality improvements• Improved customer retention by ensuring high customer service standards• Managed a team of Client Relations Coordinators and monitored their performances• Monitored financial performance of the academy and annual budgets• Organized sports trips to Barcelona, Andorra, Costa Brava. Show less

• Administrative Assistant, Barça Academy Dubai project

  • Oct 2012 - Jul 2013

  • Performed various administrative, client relations and office support tasks• Delivered high standards of customer service • Provided high quality support to academy members• Converted leads into members by using various sales techniques • Ran basic day to day operations of Barça Academy Dubai • Carried out daily communication with clients over the phone, by email and face to face • Managed payment collections and monitored all overdue payments • Used CRM system to manage clients’ accounts, register payments • Assisted in organizing and running sports events. Show less



The First Group

• United Arab Emirates
• Real Estate
• 700 & Above Employee

• Property Consultant

  • Apr 2012 - Oct 2012

  • Conducted outbound calls to promote TFG property • Gave advice to clients about investment opportunities in UAE • Explained products, services, and property prices to clients • Scheduled appointments for clients to meet with sales representatives • Used company-based computer system for data input. • Conducted outbound calls to promote TFG property • Gave advice to clients about investment opportunities in UAE • Explained products, services, and property prices to clients • Scheduled appointments for clients to meet with sales representatives • Used company-based computer system for data input.



DEME Group

• Belgium
• Civil Engineering
• 700 & Above Employee

• Administrative Support

  • Nov 2010 - Mar 2012

  • Acted as Project Manager's first point of contact with Russian speakers • Provided full administrative support to the Project Manager • Translated technical documentation from Russian to English and vice versa • Screened telephone calls, inquiries and handled them when appropriate • Attended external meetings with the Clients and provided interpretations • Maintained and organized documents. • Acted as Project Manager's first point of contact with Russian speakers • Provided full administrative support to the Project Manager • Translated technical documentation from Russian to English and vice versa • Screened telephone calls, inquiries and handled them when appropriate • Attended external meetings with the Clients and provided interpretations • Maintained and organized documents.



VENLAW ESTATES LIMITED

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Letting Negotiator

  • Jun 2008 - May 2009

  • Booked property viewings • Maintained regular contacts with clients, tenants and other parties • Dealt with correspondence, reports and property/clients’ details • Designed and placed adverts online • Maintained general office administration and filing • Managed property rentals and collected /organized rent payments. • Booked property viewings • Maintained regular contacts with clients, tenants and other parties • Dealt with correspondence, reports and property/clients’ details • Designed and placed adverts online • Maintained general office administration and filing • Managed property rentals and collected /organized rent payments.



Ralph Lauren

• United States
• Apparel & Fashion
• 700 & Above Employee

• Sales Associate

  • Jan 2007 - Jun 2008

  • Provided exceptional service at all points of contact with customers • Assisted with telephone enquiries • Successfully achieved personal sales targets by building strong commercial relationships with the customers • Prepared and maintained stock on the sales floor • Provided an efficient and accurate service at the cash desk • Replenished the sales floor paying attention to merchandising standards. • Provided exceptional service at all points of contact with customers • Assisted with telephone enquiries • Successfully achieved personal sales targets by building strong commercial relationships with the customers • Prepared and maintained stock on the sales floor • Provided an efficient and accurate service at the cash desk • Replenished the sales floor paying attention to merchandising standards.