Experience

Amelia by XRHealth

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Success Operations

  • Jan 2021 - Present

  Responsable for:- Improving, updating, maintaining the CRM system for the CS department.- Enhancing the efficiency of CS processes, workflows and automations.- CS team enablement and support.- Producing client product guides, training and Academy materials, and sign-up landing pages.- Responsable for In-app messaging, client chat-bots, and client communications.

• Onboarding & Training Leader, Customer Success

  • Feb 2018 - Jan 2021

  Key roles include:- Responsible for customer communications; promoting the use of our SaaS and strengthening relationships with clients.- Improving and implementing onboarding processes and workflows.- Strategising to organise and carry out actions to engage clients to help increase renewals, reduce churn and downsales.- Coordinating customer training.- Responsible for implementing the project of creating and updating the Psious Academy (LMS).- Producing training and Academy materials. Show less

• Customer Success Manager

  • Jun 2016 - Feb 2018

  Key roles included:- Manage users, during all of the stages from freemium/new user through to client (onboarding process>conversion to client>client).- Training clients in the use of the product.- Customer service and tech support.- Follow-up on incidences/issues, and management of feedback.- Working with all clients, although especially in charge of the US and international clients.



Freelance editor

• Barcelona y alrededores, España

• Freelance Video & Photography Editor

  • Jan 2010 - Feb 2017

  Past projects include: Mobile World Live TV during the GSMA Mobile World Congress 2011-17; the El Sol Publicity festival 2006-2011; Roche GA101 video; news reports for Mobile World Live TV; 3x3 promos for the 2012 Olympics; Nintendo Super Mario Wii Tour 2010. Past projects include: Mobile World Live TV during the GSMA Mobile World Congress 2011-17; the El Sol Publicity festival 2006-2011; Roche GA101 video; news reports for Mobile World Live TV; 3x3 promos for the 2012 Olympics; Nintendo Super Mario Wii Tour 2010.



Berlitz escuelas de idiomas limitada

• Barcelona Area, Spain

• CSR/Academic administrator

  • Sep 2011 - Jun 2016

  Transversal work carrying out tasks that included the billing and invoicing of the academy, control of payments, organisation of students and teachers, class programming, attendance control, pedagogical support, Customer Service and sale of courses, and translation of documents for both the company, customers and third parties. Transversal work carrying out tasks that included the billing and invoicing of the academy, control of payments, organisation of students and teachers, class programming, attendance control, pedagogical support, Customer Service and sale of courses, and translation of documents for both the company, customers and third parties.



Berlitz Spain

• Spain
• Education Administration Programs
• 1 - 100 Employee

• English Teacher

  • Sep 2011 - Jun 2016

  Teaching English to adults, in school and In-Company, to private students and groups of all levels. Teaching English to adults, in school and In-Company, to private students and groups of all levels.



Mons Espai de Creació

• Senior Machine Room & Edit Suite Coordinator

  • Jan 2008 - Jan 2010

  Coordinating and supervising all aspects relating to the editing suites and the machine room. Making copies and masters, authoring DVDs, carrying out maintenance and upkeep of 6 edit suites. Responsible for 1 assistant technician and 2 interns. Technical supervisor on the films ‘Ingrid’ and ‘Los condenados’ by Benecé, S.L. Editor of various projects.

• Assistant Machine Room Operator

  • Jan 2006 - Jan 2008

  Work involving making copies and masters (on HD-Cam, BTCD, HDV, DVCam, BTC SP, U-matic, DAT and DVD), digitising material, assisting editors.



The Edit Store

• United Kingdom
• Media Production
• 1 - 100 Employee

• Runner

  • May 2002 - Dec 2002

  Work involving digitising of material, dealing with clients, editors and dubbing mixers, learning about Avid, running errands. Work involving digitising of material, dealing with clients, editors and dubbing mixers, learning about Avid, running errands.



Footage Farm

• United Kingdom
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Creator of Spanish department

  • Oct 2001 - Apr 2002

  Working to set up the Spanish department; translating material, handling orders and setting up links with production companies in Spain. Working to set up the Spanish department; translating material, handling orders and setting up links with production companies in Spain.



PORTOBELLO FILM FESTIVAL LTD

• United Kingdom
• Museums, Historical Sites, and Zoos

• Projectionist & On-site help

  • Jul 1999 - Aug 2001

  Projectionist at various festival locations during the summers of '99 to '01. General on-site help and organisation. Work also included learning about festival management. Projectionist at various festival locations during the summers of '99 to '01. General on-site help and organisation. Work also included learning about festival management.