Experience

Action OHS Consulting

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Finance & Business Manager

  • Jun 2022 - Present



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Service Relationship Manager

  • May 2019 - Dec 2021

  Self-motivated and energised Service Relationship Manager, building strong partnerships with key stakeholders to maximise the client and business relationships, and to drive retention and growth. Self-motivated and energised Service Relationship Manager, building strong partnerships with key stakeholders to maximise the client and business relationships, and to drive retention and growth.



Self-Employed

• Bookkeeper

  • Feb 2018 - Jun 2019

  ACHIEVEMENTS: Assisted small businesses to get their administration and paperwork in order so they can go back to what they do best. Invoice coding, Balancing of Credit card and bank statements ready for BAS. ACHIEVEMENTS: Assisted small businesses to get their administration and paperwork in order so they can go back to what they do best. Invoice coding, Balancing of Credit card and bank statements ready for BAS.



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Service Delivery Manager

  • Apr 2007 - Oct 2009

  ACHIEVEMENTS: Established strong rapport with clients decreasing overall client dissatisfaction Directed teams to solve long existing systematic and payroll issues and succeeded in improving client satisfaction Co-ordinated teams to resolve new and ongoing systematic and payroll issues as they arose in a timely manner, thus decreasing average issue resolution time and meeting expected targets Managed many clients with different cultures, requirements and expectations Worked within a regional team and implemented ideas for the improvement of processes



Pinnacle Hospitality and Travel People

• Recruitment Coordinator

  • Feb 2006 - Apr 2007

  ACHIEVEMENTS: Established strong rapport with staff and client Timely problem solving of client’s staffing needs Created new business and expanded on current business Provided prompt and efficient after hours service Performed daily improvement processes ACHIEVEMENTS: Established strong rapport with staff and client Timely problem solving of client’s staffing needs Created new business and expanded on current business Provided prompt and efficient after hours service Performed daily improvement processes



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Payroll Team Lead

  • Jul 2005 - Jan 2006

  ACHIEVEMENTS: Accurate payroll processing in a timely manner – 900 pays weekly (7 branches)Recruited and trained new Payroll AdministratorDrafted manual for and instructed in basic payroll training for branch consultantsLed three Payroll Administrators to maintain debtors kept under 60 day targetsPerformance was such that only minimal pay amendments and nominal billing adjustments requiredVictorian Payroll processing over 4,000 pays weekly

• Payroll Administrator

  • Feb 2004 - Jun 2005

  ACHIEVEMENTS: Processed payroll accurately in a timely manner – 600 pays weekly (6 branches)Maintained national databaseManaged extra branch when asked to do soAchieve requested objectives with minimal pay amendments and billing adjustmentsDebtors kept under 60 day targets – No debtor charges for 8 monthsRe-organised Associate files (10 filing cabinets)



Southern Restaurant Group Pty Ltd

• Office Administrator

  • Oct 2000 - Dec 2003

  ACHIEVEMENTS: Co-ordinator for all relevant tasks for over 300 employees Organised refund (for over 300 employees) for overpayment of Superannuation Implemented new payroll package to save costs, functionality and reporting Implemented tailored spread sheets and reports Assisted and followed-up on legal paperwork (leases, shareholding papers etc) Collated Monthly Payroll Tax Summaries to ATO ACHIEVEMENTS: Co-ordinator for all relevant tasks for over 300 employees Organised refund (for over 300 employees) for overpayment of Superannuation Implemented new payroll package to save costs, functionality and reporting Implemented tailored spread sheets and reports Assisted and followed-up on legal paperwork (leases, shareholding papers etc) Collated Monthly Payroll Tax Summaries to ATO



Sheraton Mirage Resorts

• IT Services and IT Consulting
• 1 - 100 Employee

• Restaurant Supervisor

  • Apr 2000 - Jul 2000

  ACHIEVEMENTS: Performed to highest quality in a ‘five-star hotel’ working environment Breakfast service and change to lunch, time management Managed set up of restaurant for corporate lunch functions and set for dinner Co-ordinated guest service in poolside and beach areas Trained agency staff on a daily basis Supervised up to 24 employees on shift ACHIEVEMENTS: Performed to highest quality in a ‘five-star hotel’ working environment Breakfast service and change to lunch, time management Managed set up of restaurant for corporate lunch functions and set for dinner Co-ordinated guest service in poolside and beach areas Trained agency staff on a daily basis Supervised up to 24 employees on shift



Crown Resorts

• Australia
• Hospitality
• 700 & Above Employee

• Restaurant Supervisor

  • Jan 1995 - Apr 2000

  ACHIEVEMENTS: Maintained guest service to ‘five star’ standards Trained supervisors and staff Supervised up to 22 employees on shift Set / maintained bar procedures and standards (including beverage and cigar levels) Special functions dinner - converted to nightclub atmosphere Organised and supervise Crown Christmas party 1998 (in house) General overall management of operations and fine-tuning existing staff Conducted / formatted new employee orientation Set / maintained bar procedures and standards (including beverage stock levels) Staff and management rosters (24 hour restaurant) Implement / modify group training for South bank Conduct / supervise group training (2 groups of 20) Establishing and promoting new processes for a new restaurant Restaurant management after manager was made redundant