Experience

Pure Electric

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Service Ambassador

  • Oct 2021 - Present



Museo Nacional Centro de Arte Reina Sofía, CaixaForum y Fundación MAPFRE

• Audioguide Service Coordinator

  • Dec 2019 - Nov 2020

  • Drove productivity increase and enhanced customer relations through mentoring a 8 members team. Assign employees to specific duties to best meet the needs of the service.• Work closely and improved business partnership with the Museum Commercial Head , providing her the company weekly reports.• Process group bookings from start to finish, private visits included . • Technical visits to ensure correct maintenance from the company´s equipement.• Counted cash drawers and made bank deposit.• Increase profits through effective sales training and troubleshooting profit loss areas.



l'Oreal Luxe international

• Urban Decay ECI Castellana Store Manager

  • Nov 2017 - Nov 2019

  • Store sales management: business report, follow-up and application of procedure, sales support, KPI´s and balance sheet analysis• Greatness of customer experience supervision• Personnel management: scheuldes, dress code, recruitment and introduction to new employees . Product training, monitoring and assessment for a 3 members team• Participation in inventories according to prodecure and search for differences• Prepping and creating events to promote new launches and increase the sales

• Make up Travel Artist / Lead and Education Artist at URBAN DECAY

  • Dec 2015 - Nov 2017

  Responsible for leading the Sephora stores (22 POS) at Spanish Central Area. Increasing up to 23% of the sales along those years.• Action plan, manage and participate in special events through out region to set and increase the sales goals• Guide, Train and coach Sephora employees on products knowledge, artistry tips and selling techniques• Maintained corporate merchandising standars, samples and stock levels by working with Sephora Managers• Lead the Make up UD team and UD PRO for Backstage, Adverts and Press Day. Great communicationss skills to social media and influencers/bloggers (in collaboration with the Marketing Team and PR), doing demo at various Make up Schools • Customer service & sales, makeup applications and demonstrations. Develop personal relationship with customers to gain loyalty.



MAC Cosmetics

• United States
• 300 - 400 Employee

• Counter Manager

  • Jan 2015 - Sep 2015

  Working within a 3 people team, being the principal representative of MAC brand in Aldeasa Shop SAT T4 Madrid (WDF)• Working within a 3 members team, being the principal representative of MAC brand in Aldeasa Shop SAT T4 Madrid (WDF) and the responsible for the financial performance and brand experience delivered by the counter team.• Set up for the new Counter MADRID SAT T4 ( April 2015 )• Personnel management ; scheuldes, dress code, recruitment and introduction to new team members , product training, providing benefits and incentives ,weekly/monthly monitoring and assessment.• Analyzing KPI´s and developing team from SAT Airport to achieve targets.• Customer service & sales, makeup applications , demo on the counters. • Meeting retail sales goals on a high volume.



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Assistant Manager / Make up Artist

  • Apr 2009 - Dec 2014

  POS : (Fuencarral Store, Preciados ECI, Castella, Goya, Pozuelo, Serrano, Vaguada and Parque Sur counters )• Administrative assistance, stock control and KPI´s for the Team in collaboration with the Counter Manager.• Eventing in stores and counters Stores to promote new launches .• Assist in the inventory Management .• Exceptional communication skills and artistic abilities. • Maintenance of work environment, teaching as an artist MAC Technique Workshop.• Inspire and motivate the team to achieve the counter sales goals.• Meeting personal retail sales goals on a high volume.• Remarkable customer experience, providing an exclusive relation with clients to gain fidelity



Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Junior Designer

  • Dec 2006 - May 2008

  Developer and web designer from Pixbox department, a multimedia and entertainment program. Developer and web designer from Pixbox department, a multimedia and entertainment program.



Museo Nacional Centro de Arte Reina Sofía

• Spain
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Web Designer and Cultural Producer

  • Jul 2005 - Jan 2006

  Museo Nacional Centro de Arte Reina Sofía MADRID• Cultural producer manager and web designer from net.art exhibition “Violencia sin Cuerpos” [Violence without Bodies] within the interdisciplinary project "Cárcel de Amor , Museo Nacional Centro de Arte REINA SOFÍA (MNCARS, Madrid, Spain) Museo Nacional Centro de Arte Reina Sofía MADRID• Cultural producer manager and web designer from net.art exhibition “Violencia sin Cuerpos” [Violence without Bodies] within the interdisciplinary project "Cárcel de Amor , Museo Nacional Centro de Arte REINA SOFÍA (MNCARS, Madrid, Spain)