Experience

North-East Regional Development Agency / Agentia pentru Dezvoltare Regionala Nord-Est

• Romania
• Strategic Management Services
• 1 - 100 Employee

• Head of Regional Information Office

  • Oct 2022 - Present

• Help Desk Expert

  • Apr 2016 - Jan 2023

• Monitoring Expert - EU structural funds

  • Apr 2013 - Mar 2016



SPRIDER STORES SRL

• Romania
• Apparel & Fashion
• 1 - 100 Employee

• Store Manager

  • Oct 2010 - Apr 2013

  ● Sales and profits of the store ● Recruit, hire, train, evaluate and counsel store employees. ● Schedule, organize and direct assignments. ● Maintain, encourage and possess ownership mentality. ● Develop and implement employee performance evaluations and improvement plans. ● Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner. ● Resolve customer problems or complaints by determining optimal solutions. ● Ensure interior and exterior of store is maintained to company standards. ● Use labor management tools, including effective scheduling, to maximize productivity, profitability and margins. ● Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis; ● Provide exceptional customer service and ensure the employees also provide the same level of service. ● Communicate, execute, and manage marketing and merchandising programs. ● Conduct regular store meetings. ● Ensure employee awareness of safety and emergency procedures; ● Maintain and utilize surveillance equipment. ● Maintain adequate store supplies. ● Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank. ● Execute and monitor loss prevention and shrink programs. ● Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc. Show less



Flanco International

• India
• Motor Vehicle Manufacturing

• Store Manager

  • Mar 2009 - May 2010

  SC Flanco International SRL is Romania’s third-biggest retailer of electronics, household appliances and IT&C. As store manager I was responsible for running the store to meet company’s targets and policies, to maximize the profit and minimize the costs. I had to ensure promotions were accurate and merchandised in line with the company’s standards, staff was fully versed on the target for the day and excellent customer care standards were met. Show less



HP

• Azerbaijan
• Online Media

• CDC Supervisor

  • Jan 2007 - Oct 2008

  ● Team and people management ● Develop customer oriented culture ● Ensure quality of agents’ service ● Improve agent processes ● Key User processes: coordinate / train team newcomers; ensure proper usage of processes by CDC agents; contribute to process improvements and projects; run, test, coordinate and deploy new capabilities / processes. ● Team and people management ● Develop customer oriented culture ● Ensure quality of agents’ service ● Improve agent processes ● Key User processes: coordinate / train team newcomers; ensure proper usage of processes by CDC agents; contribute to process improvements and projects; run, test, coordinate and deploy new capabilities / processes.



CREDIT EUROPE BANK ROMANIA

• Romania
• Banking
• 400 - 500 Employee

• Credit Analyst

  • Oct 2005 - Sep 2006

  ● Perform the credit analysis for credit cards; ● Ensure the credit requests are complete, accurate, consistent and complying with the Bank’s procedures; ● Approve/reject the credit file; ● Establish the credit limit; ● Provide assistance to the Branches. ● Perform the credit analysis for credit cards; ● Ensure the credit requests are complete, accurate, consistent and complying with the Bank’s procedures; ● Approve/reject the credit file; ● Establish the credit limit; ● Provide assistance to the Branches.



Delos Creditinfo

• Team Leader & Checking operator

  • Nov 2004 - Oct 2005

  Coordinating and organising the telemarketing activity, supervising and training the agents, solving all the issues encountered, doing daily, weekly and monthly reports for supervisors and clients. Coordinating and organising the telemarketing activity, supervising and training the agents, solving all the issues encountered, doing daily, weekly and monthly reports for supervisors and clients.