Senior Field Engineer

• Nov 2018 - Present

Senior Customer Service Engineer

• Apr 1986 - Oct 2018

• Installation, maintenance and servicing of computer products and systems, at customer sites. • Equipment support of mainframes, enterprise servers, personal computers and laptop computers, storage subsystems as well as networking. • Focuses on delivering an excellent customer experience according to Unisys standards. • Uses troubleshooting and tools to identify products that are defective and follow guidelines in performing service calls. • Contributing to and maintaining adherence to Policies, Procedures and Standards as well as driving improvements to customer satisfaction and quality metrics. • Provided, when required by SLA, availability service on call 7x24 hour. • Dell products supported: - All Dell PowerEdge Servers and Blade Systems - All PowerVault Autoloaders/Libraries - All Dell Personal Computer and Laptop - Dell Compellent and Equallogic - Dell | EMC AX series - Dell SAS and iSCSI Storage (MD3000/3200/3600) - All Dell Network Area Storage - Brocade and McData fiber channel switches - All Dell Power Connect switches • EMC products supported: - Clariion AX, CX3 and CX4 series - Data Domain and Isilon systems • Quantum products supported: - Scalar and DXi systems • Unisys products supported: - ES7000 series Clearpath enterprise servers - 1100 and 2200 systems and related peripherals Show less