Accounting Assistant

• Jul 2023 - Present

IT Customer Service Clerk & Shipping/Receiving Lead

• Mar 2021 - Jul 2023

• Assist with onboarding new remote hires, providing their initial credentials for computer system access, and responding quickly and effectively to requests received through the IT Customer Service help desk. • Studied shipping notices, bills, purchase orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet the shipping and receiving schedules. • Troubleshoot software and hardware issues on company computers and mobile phone devices, promptly and efficiently resolving issues to achieve high customer satisfaction. • Responsible for maintaining a customer service level of on-time shipments of 95% for “A” items and 90% for “B” and “C” items. * Daily management of shipping and receiving, customs clearance, and transportation of IT equipment used to support all employees. * Effectively manage inventory levels, by forecasting busy seasons, while monitoring supply quantity to prevent the risk of stockouts. Show less

Director of Customer Success

• Jun 2020 - Jan 2021

• Created a Customer Success Management methodology which was implemented and officially rolled out in August 2020. • Managed customer onboarding and fostered over 40 ongoing customer relationships by communicating appropriate goals and expectations, delivering positive outcomes, and acting as a lead point of contact. • Created a Customer Success Management methodology which was implemented and officially rolled out in August 2020. • Managed customer onboarding and fostered over 40 ongoing customer relationships by communicating appropriate goals and expectations, delivering positive outcomes, and acting as a lead point of contact.

Assistant Accountant

• Jan 2020 - Mar 2020

Inside Sales Account Manager

• Nov 2018 - Oct 2019

• Executed successfully contract negotiations while following up with contract management support. • Developed and implemented persuasive and creative sales strategies to optimize growth and exceed weekly, monthly, and quarterly revenue targets. • Successfully generated the highest number of conversions from clients that no longer had contracts with the company. • Executed successfully contract negotiations while following up with contract management support. • Developed and implemented persuasive and creative sales strategies to optimize growth and exceed weekly, monthly, and quarterly revenue targets. • Successfully generated the highest number of conversions from clients that no longer had contracts with the company.

Client Service Associate

• Apr 2017 - Nov 2018

- Researched the latest tools and systems to present to management in order to better support both the employees and clients. - Conducted due diligence on potential business clients, while regularly monitoring account movement to minimize the risk of disruptions to the bank's operations. - Researched the latest tools and systems to present to management in order to better support both the employees and clients. - Conducted due diligence on potential business clients, while regularly monitoring account movement to minimize the risk of disruptions to the bank's operations.

Director of Vendor and Customer Relations

• Mar 2014 - Nov 2016

• Worked closely with suppliers to properly execute contracts while providing contract management support. • Prepared and reviewed proposals, and negotiated prices while maintaining necessary records for stakeholders' evaluation. • Researched market and analyzed industry trends to develop new customer experience strategies. * Sourced and purchased raw materials, packaging materials, and storage space to hold inventory. • Worked closely with suppliers to properly execute contracts while providing contract management support. • Prepared and reviewed proposals, and negotiated prices while maintaining necessary records for stakeholders' evaluation. • Researched market and analyzed industry trends to develop new customer experience strategies. * Sourced and purchased raw materials, packaging materials, and storage space to hold inventory.

General Manager

• Mar 2015 - May 2016

• Managed relationships with food vendors to negotiate product pricing for better profit margins successfully. • Trained and supervised employees to maintain high productivity and customer service metrics to achieve business goals. • Prepared weekly Excel reports of vendor payments and reviewed expenses submitted by restaurant owners, staff members, and vendors to ensure accurate figures for the accounting team. • Managed vendors effectively to ensure that the restaurant always received high-quality services on time and at a reasonable cost. Show less

Customer Service Associate

• Jun 2013 - Feb 2014

* Collaborated and coordinated across different departments within the branch to better approach new customers. * Identified areas for continuous improvement in order to enhance the customer experience and operational efficiency. * Collaborated and coordinated across different departments within the branch to better approach new customers. * Identified areas for continuous improvement in order to enhance the customer experience and operational efficiency.

Server/ Bartender

• Jan 2003 - Jul 2013