Experience

On Lok

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• People Operations Generalist III

  • Oct 2022 - Present

  Analyzed performance data and identified trends, developing and implementing action plans to improve target metrics such as employee development, retention rate improvement, and organizational development. Lead large-scale projects that include current department analysis, assess different methods of approach, and implementation of solutions to improve current operations model. Provides support and guidance to people team, management, and other staff when complex, specialized, and sensitive questions and issues arise such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations. Show less



Trove

• United States
• Software Development
• 100 - 200 Employee

• People Operations Manager

  • Jul 2021 - Jul 2022

  Provide employee support by being the main point of contact of over 200 employees in our production facility on all things pay, benefits, performance management, leave management, etc. Strategized manager effectiveness by becoming a trusted advisor to provide coaching and support to the General Manager, functional Managers, and Supervisors in the facility. Developed and implemented performance training programs for managers to improve their performance management skills, resulting in an increase in employee performance. Show less



Noah’s LLC

• Human Resources Manager

  • Jan 2020 - Jun 2021

  Responsible for overseeing all HR functions including employee relations, workforce planning, compensation strategies, performance management, benefits administration. Developed and achieved the strategic direction of the company by establishing several business models that would create different streamlines of revenue. Achieved implementation of several HRIS systems that saw the overall company performance increase to an average of 90% Responsible for overseeing all HR functions including employee relations, workforce planning, compensation strategies, performance management, benefits administration. Developed and achieved the strategic direction of the company by establishing several business models that would create different streamlines of revenue. Achieved implementation of several HRIS systems that saw the overall company performance increase to an average of 90%



Connected Concierge

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Operations

  • Jan 2019 - Jan 2020

  Evaluated organizational performance through metrics and utilized insights to drive action which operational efficiency between 90% - 100%. Managed and developed different departments across multiple locations to optimize and maximize quality and effectiveness in a fast paced environment. Lead large-scale projects that include conducting data analysis to identify performance trends and areas for improvement and developed and implemented solutions to address performance concerns. Evaluated organizational performance through metrics and utilized insights to drive action which operational efficiency between 90% - 100%. Managed and developed different departments across multiple locations to optimize and maximize quality and effectiveness in a fast paced environment. Lead large-scale projects that include conducting data analysis to identify performance trends and areas for improvement and developed and implemented solutions to address performance concerns.



PACSUN

• United States
• Retail
• 700 & Above Employee

• Manager

  • Jan 2018 - Jan 2019

  Implemented metrics which included: store goals vs. actual revenue, transactions created, deposit logs, loss prevention reports, and inventory reports. Increased sales and improved customer service through training and development of selling techniques and clientele skills. Oversaw multiple locations, one location at a $1M revenue at the end of the year, second location at $1.5M+ at the end of the year. Implemented metrics which included: store goals vs. actual revenue, transactions created, deposit logs, loss prevention reports, and inventory reports. Increased sales and improved customer service through training and development of selling techniques and clientele skills. Oversaw multiple locations, one location at a $1M revenue at the end of the year, second location at $1.5M+ at the end of the year.



FleetLogix, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Manager

  • Jan 2017 - Jan 2018

  Management of 100+ employees and supervisors across multiple locations in the Bay Area. Built dynamic working relationships with stakeholders and external partners to achieve cross-functional objectives. Identified issues and solutions to eliminate backlog and maximize workflows. Management of 100+ employees and supervisors across multiple locations in the Bay Area. Built dynamic working relationships with stakeholders and external partners to achieve cross-functional objectives. Identified issues and solutions to eliminate backlog and maximize workflows.



Covenant Aviation Security, LLC

• Airlines and Aviation
• 300 - 400 Employee

• Officer

  • Feb 2014 - Mar 2016

  Trained and developed 300+ employees on passenger verification, and screening procedures for contraband. Identified established communication protocols for possible threats and establish access control procedures. Acted as supervisor-on-duty, which screened over 2000 passengers per shift. Trained and developed 300+ employees on passenger verification, and screening procedures for contraband. Identified established communication protocols for possible threats and establish access control procedures. Acted as supervisor-on-duty, which screened over 2000 passengers per shift.



Target

• United States
• Retail
• 700 & Above Employee

• Supervisor

  • Aug 2010 - Feb 2014

  Oversaw 50+ employees in fast-paced retail environment that focused on operations and excellent customer service. Revamped product returns procedure develops new standards of store presentation procedures and ensuring that associates are more customer focused by having designating on the floor customer service employees. Oversaw changes that resulted in store generating revenue above expectations, becoming number three retail location in the across the company. Oversaw 50+ employees in fast-paced retail environment that focused on operations and excellent customer service. Revamped product returns procedure develops new standards of store presentation procedures and ensuring that associates are more customer focused by having designating on the floor customer service employees. Oversaw changes that resulted in store generating revenue above expectations, becoming number three retail location in the across the company.