Key Account Manager

• Dec 2022 - Present

Office Support Assistant

• Jan 2022 - Dec 2022

Retail Sales Specialist

• Sep 2020 - Jan 2022

Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers’ questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Cross-sell products Ensure racks are fully stocked Manage returns of merchandise Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times) Inform customers about discounts and special offers Provide customer feedback to the Store Manager Stay up-to-date with new products/services Assists with inventory, including receiving and stocking merchandise Show less

Marketplace Support Expert

• Sep 2019 - Sep 2020

Provide tech knowledge support with focus on various API integrations, data flows and tech processes. Investigate and conduct troubleshooting in the scope of brand integrations, article onboarding and order flows by using multiple systems. Provide actionable, data-driven insights to Technical Writers and Product teams. Closely collaborate with them to ensure operational issues are factored into external documentation and product development plans. Build trust and handle communication with product users by providing guidance, prioritising support requests and firmly setting expectations while maintaining a close and positive relationship. Increase internal team efficiency by developing internal documentation. Constantly interact with focal points in each Integrator to quickly solve issues, escalating when needed. Help team analyze integration logs and guide them on their resolution. Understand customer impacts of issues and effectively communicate to teams and senior leadership. Work on critical, highly complex customer problems that may span beyond integration issues. Show less

Sales Assistant

• Jun 2018 - Sep 2019

Aim to increase sport user satisfaction, efficiency, and profitability of your sport products. Increase the efficiency of your daily operations by setting and achieving transactions / working hours and KPIs with your leader. Ensure proper procedures are in place within your area to ensure the safety and security of all teammates and sport users. Keep track of stock levels for your product range area, and replenish products when required. Report and follow up on the discrepancies of loss inventory. Show less