Experience

Events East Group

• Canada
• Events Services
• 1 - 100 Employee

• Guest Experience Associate & Premium Seating Associates

  • Oct 2022 - Present

  • Assist all guests personally and proactively with the highest level of customer service and hospitality. • Provide on-site floor support during events to ensure service delivery standards and policies are followed. • Assist all guests personally and proactively with the highest level of customer service and hospitality. • Provide on-site floor support during events to ensure service delivery standards and policies are followed.



Gelato Messina

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• Event Supervisor

  • Sep 2021 - Jul 2022

  • Collaborated with event manager to ensure that logistical details were in place prior to events, such as vehicle routes and set up and tear down times. • Interacted with clients using strong interpersonal and communication skills to coordinate event details. • Scheduled and coordinated staff members for events using a computerized system, ensuring efficiency. • Supervised and coordinated the inventory by placing orders through the main warehouse; maintained the cleanliness and organization of the warehouse. • Managed 50+ events during the summer, generating the equivalent of 70, 000 CDN dollars in profit. • Achieved doubling of events in 1 year by using decision making and organizational skills, scaling the team, and creating a vision board to plan event details in advance. Show less



InterContinental Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Porter/Concierge

  • Sep 2018 - Oct 2020

  • Welcomed guests warmly and answered all guest enquiries, while directing them personally to where they wanted to go in the hotel. • Parked guest cars safely and securely and assisted Car Park when required with 0 safety incidents. • Maintained awareness of arrivals and departures of the day, with special emphasis on VIP’s, Priority Club Members, Club Floor Guests, groups, and crew movement. • Ensured departing guests were assisted with luggage and method of transport arranged for them, so that their check out process was smooth and efficient. Show less



Viva Consolidadora Turistica

• Bogotá D.C. Area, Colombia

• Corporative Group Tour Leader

  • Feb 2016 - Jul 2019

  • Designed tours and booked itineraries for 2 tours per year, with 100 to 300 people in the tour group. • Coordinated conferences, receptions, and events by arranging accommodations, meals, and entertainment for guests. • Coordinated gala dinner for corporate tour group in Singapore, including arranging the stage to be set up for the CEO to present a speech, arranging meal accommodations for people with allergies, and booking rooms for guests. • Used strong negotiation skills to get the best deals with hotels and theatres to provide meals, accommodation, and entertainment for the group. • Answered questions and gave advice on language and currency to the group. • Handled passport or visa problems, emergencies, illness, accidents, lost luggage, and complaints using strong problem-solving skills. • Maintained the same tourist group 3 years in a row due to high customer satisfaction Show less



SPG Travel SAS

• Bogotá D.C. Area, Colombia

• Marketing Executive/Entrepreneur

  • Nov 2013 - Aug 2018

  • Prepared 20 cost-effective travel plans per month, ensuring the best deals for clients by considering their needs and budgets. • Advised clients on travel arrangements like visas and passports, train or air tickets, hotel bookings and local transportation. • Created content and designed marketing campaigns in collaboration with the designer; managed company communications on social media accounts (Facebook/Instagram) using excellent written communication skills. • Achieved quality certificate for promoting green and sustainable tourism, educating customers on green tourism, and posting on social media about sustainable travel. • Processed visas and paperwork for outside travel groups on a contract basis. Show less



Makro Peru

• Peru
• Wholesale
• 400 - 500 Employee

• Delivery Supervisor

  • Jan 2009 - Apr 2012

  • Managed all sales related activity of the delivery section, such as sending food packages to the hotels and restaurants. • Picked, packed, and shipped orders. Tracked them to ensure they were scheduled and sent out on time. • Carried out administrative tasks such as data input, processing information, completing paperwork, and filing documents. • Received promotion from sales manager to conduct sales promotion campaign by contacting new customers to inform them about upcoming promotions. Show less



Sodimac Colombia

• Colombia
• Retail
• 700 & Above Employee

• Cashier

  • Jul 2006 - Oct 2008