Cristian Ofrancia

Room Attendant at The Grosvenor Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, PH

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Bio

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Credentials

  • Business Innovation, Process and Product Innovation Proposal
    DMCI Homes
    May, 2023
    - Nov, 2024
  • Creative Thinking
    DMCI Homes
    Feb, 2023
    - Nov, 2024
  • The 7 Skills of Critical Thinking
    DMCI Homes
    Feb, 2023
    - Nov, 2024
  • Anti-Money Laundering and Counter-Terrorism Financing Fundamentals - Webinar for Covered Persons
    Anti-Money Laundering Council
    Sep, 2022
    - Nov, 2024
  • Root Cause Analysis, Problem-Solving and Decision-Making
    DMCI Homes
    Feb, 2022
    - Nov, 2024
  • Interpersonal and Intrapersonal Effectiveness
    DMCI Homes
    Jan, 2022
    - Nov, 2024
  • Business Etiquette
    DMCI Homes
    Nov, 2021
    - Nov, 2024
  • Marketing and Branding 101
    DMCI Homes
    Jul, 2021
    - Nov, 2024

Experience

  • The Grosvenor Hotel
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Room Attendant
      • Aug 2023 - Present

      >Cleaning and tidying rooms. >Making beds and changing bed linen. >Tidy up lavatories, changing towels, and replenishing bathroom supplies. >Sweeping, mopping floors and vacuuming carpets. >Dusting and polishing furniture. >Emptying trash containers and ashtrays. >Cleaning and tidying rooms. >Making beds and changing bed linen. >Tidy up lavatories, changing towels, and replenishing bathroom supplies. >Sweeping, mopping floors and vacuuming carpets. >Dusting and polishing furniture. >Emptying trash containers and ashtrays.

  • DMCI Homes
    • Philippines
    • Real Estate
    • 700 & Above Employee
    • Customer Care Specialist III
      • May 2019 - Aug 2023

      >Handles customer concerns, requests, and inquiries through incoming calls, outbound calls, helpdesk, chat support and email. >Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. >Resolved customer queries over phone and by email. >Addressed customer service enquires quickly and accurately. >Coordinated client's concern with the other department. >Handles customer concerns, requests, and inquiries through incoming calls, outbound calls, helpdesk, chat support and email. >Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. >Resolved customer queries over phone and by email. >Addressed customer service enquires quickly and accurately. >Coordinated client's concern with the other department.

  • DMCI Homes
    • Philippines
    • Real Estate
    • 700 & Above Employee
    • Student Intern
      • Jul 2018 - Mar 2019

      Started my training on July 9, 2018, under Documents and Inventory Control Department (DICD), Transfer of Title section. The followings are my duties and responsibilities: >Answering Telephone calls. >Checking Condominium Certificate of Titles and Tax Declaration of Real Property >Checking Dockets >Printing Real Property Tax (RPT) >Pull-out of folders and Deed of Absolute Sales >Scanning documents and tagging. Started my training on July 9, 2018, under Documents and Inventory Control Department (DICD), Transfer of Title section. The followings are my duties and responsibilities: >Answering Telephone calls. >Checking Condominium Certificate of Titles and Tax Declaration of Real Property >Checking Dockets >Printing Real Property Tax (RPT) >Pull-out of folders and Deed of Absolute Sales >Scanning documents and tagging.

  • Department of Migrant Workers
    • BFO Bldg. Ortigas Ave., corner Edsa, Mandaluyong City
    • Student Intern
      • Dec 2017 - Mar 2018

      Under "Manpower Development Division" The following are my duties and responsibilities as an intern: 1. Global Mapping 2. International Standards Classification of Occupation (ISCO version 2008) • Encoding 267 ISCO-08 Add skill • Prepared ISCO – Correspondence of ISCO version 1968 and 2008 by Major Group, Minor Group and Unit Group 3. Bagong Bayani Awards • Giving out Flyers for the information dissemination in the Search for the 2018 Bagong Bayani Awards • Research for aspiring/possible nominees on the Search for the 2018 Bagong Bayani Awardees 4. POEA Advisory No.9 Series of 2018; Monitoring and Reporting on the Status of Filipino Workers in Kuwait • Prepared letters for dissemination on the reporting of workers deployed in the State OF Kuwait • Send E-mail to the agencies regarding on the reporting of workers deployed in the State OF Kuwait 5. Other Duties • Reviewed survey results of Landbase and Seabase (Easy-to-fill, Hard-to-fil, In demand skill) • Scanning letters for dissemination on the reporting of workers deployed in the State OF Kuwait • Prepared list (excel) for 305 Agencies Show less

  • Philippine Health Insurance Corporation
    • Hospitals and Health Care
    • 700 & Above Employee
    • Student Intern
      • Dec 2016 - Feb 2017

      The followings are my duties and responsibilities as an intern: >Encoding >Sorting documents The followings are my duties and responsibilities as an intern: >Encoding >Sorting documents

Education

  • Australian Virtus Institute
    Graduate Diploma of Management (Learning), Management (Learning)
    2023 - 2025
  • Eulogio "Amang" Rodriguez Institute of Science and Technology, Manila
    Bachelor of Science in Office Administration, Administrative Assistant and Secretarial Science, General
    2015 - 2019

Community

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