Cristian López Funes
Technical Support & System Administrator at CloudScale365, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftJul, 2022- Oct, 2024 -
MTCNA Mikrotik
MikroTikJan, 2022- Oct, 2024 -
CompTIA Cloud Essentials+ Certification
CompTIANov, 2021- Oct, 2024 -
Virtualization and Cloud Computing in PROXMOX
TechXpert.GuruMay, 2021- Oct, 2024 -
IT Academy: Cloud and Virtualization Concepts
VMwareFeb, 2021- Oct, 2024 -
IT Academy: Network Virtualization Concepts
VMwareFeb, 2021- Oct, 2024 -
IT Academy: Software Defined Storage Concepts
VMwareFeb, 2021- Oct, 2024 -
MTA Windows Server Administration Fundamentals
MicrosoftFeb, 2021- Oct, 2024 -
Remote Work and Virtual Collaboration Professional Certificate - RWVCPC
CertiProfJan, 2021- Oct, 2024 -
CCNA: Enterprise Networking, Security, and Automation
CiscoNov, 2020- Oct, 2024 -
CCNA: Switching, Routing, and Wireless Essentials
CiscoAug, 2020- Oct, 2024 -
CCNA: Introduction to Networks
Cisco
Experience
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CloudScale365, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support & System Administrator
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Mar 2022 - Present
• Provided support to Windows Server and Linux Server distros such as CentOS 7, AlmaLinux 8 and Ubuntu. • Provided high level support to customers from LATAM and US. • Managed internal backup infrastructure and hosting control panels such as cPanel, ISPmanager and Plesk. • Troubleshooted, updated and migrated MySQL and PostgreSQL databases. • Troubleshooted, updated and migrated Apache web servers, and web applications based on Wordpress, Tomcat and GlassFish. • Mitigated vulnerabilities on servers by customizing firewall rules. • Experienced in cloud computing technologies. Show less
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COMNET
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Guatemala
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Telecommunications
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1 - 100 Employee
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Tier 1 Network Support & Cloud Administrator
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Apr 2021 - May 2022
• Configured and managed Cloud infrastructure for the improvement of customer services, providing better assistance, tools and processes. • Implemented monitoring tools for cloud infrastructure, which helped to proactively anticipate customer issues and to be aware of hardware and software failures. • Configured and managed Linux & Windows servers from scratch for customer and internal services, as well as implemented backup systems for cloud infrastructure designed to reduce RPO & RTO. • Configured backup & file sharing solutions for enterprise clients designed to mitigate ransomware and reduce their RPO & RTO. • Managed hosting services based on CPANEL and hardened infrastructure to mitigate cyberattacks. • Troubleshooted L2 & L3 network connectivity issues, PTP links, Internet links, data links and satellite services. • Managed CISCO & MIKROTIK devices, providing high customer support for government and enterprise clients. • Used monitoring tools for networking and cloud troubleshooting: PRTG, Solarwinds, Cacti, Grafana, Unifi Controller & iDirect Evolution (Satellite services). Show less
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Webhelp OneLink
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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IT Support Specialist
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Jul 2020 - Jan 2021
• Managed and configured different kind of operating systems from scratch such as: Windows 7, 8, 10, macOS, providing a fast and effective assistance. • Installed and configured Microsoft 365, Avaya SIP Softphone, VPN clients, antivirus and encryption software for end devices according to internal policies. • Kept updated and secured end devices scheduling daily, weekly and monthly verifications for end devices. • Upgraded, installed and repaired hardware and software for Laptops, Desktops, printers and all-in-one computers. • Provided helpdesk support and troubleshooted hardware & software issues. • Worked to improve customer support experience to end users. Show less
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Innovative Contact Solutions Powered by Intouch
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Guatemala
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Back Office Support
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Jan 2019 - Jun 2019
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