Technical Support & System Administrator

• Mar 2022 - Present

• Provided support to Windows Server and Linux Server distros such as CentOS 7, AlmaLinux 8 and Ubuntu. • Provided high level support to customers from LATAM and US. • Managed internal backup infrastructure and hosting control panels such as cPanel, ISPmanager and Plesk. • Troubleshooted, updated and migrated MySQL and PostgreSQL databases. • Troubleshooted, updated and migrated Apache web servers, and web applications based on Wordpress, Tomcat and GlassFish. • Mitigated vulnerabilities on servers by customizing firewall rules. • Experienced in cloud computing technologies. Show less

Tier 1 Network Support & Cloud Administrator

• Apr 2021 - May 2022

• Configured and managed Cloud infrastructure for the improvement of customer services, providing better assistance, tools and processes. • Implemented monitoring tools for cloud infrastructure, which helped to proactively anticipate customer issues and to be aware of hardware and software failures. • Configured and managed Linux & Windows servers from scratch for customer and internal services, as well as implemented backup systems for cloud infrastructure designed to reduce RPO & RTO. • Configured backup & file sharing solutions for enterprise clients designed to mitigate ransomware and reduce their RPO & RTO. • Managed hosting services based on CPANEL and hardened infrastructure to mitigate cyberattacks. • Troubleshooted L2 & L3 network connectivity issues, PTP links, Internet links, data links and satellite services. • Managed CISCO & MIKROTIK devices, providing high customer support for government and enterprise clients. • Used monitoring tools for networking and cloud troubleshooting: PRTG, Solarwinds, Cacti, Grafana, Unifi Controller & iDirect Evolution (Satellite services). Show less

IT Support Specialist

• Jul 2020 - Jan 2021

• Managed and configured different kind of operating systems from scratch such as: Windows 7, 8, 10, macOS, providing a fast and effective assistance. • Installed and configured Microsoft 365, Avaya SIP Softphone, VPN clients, antivirus and encryption software for end devices according to internal policies. • Kept updated and secured end devices scheduling daily, weekly and monthly verifications for end devices. • Upgraded, installed and repaired hardware and software for Laptops, Desktops, printers and all-in-one computers. • Provided helpdesk support and troubleshooted hardware & software issues. • Worked to improve customer support experience to end users. Show less

Back Office Support

• Jan 2019 - Jun 2019