Experience

MarineParents.com, Inc.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Volunteer, Group Guide

  • Oct 2015 - Present



St. Luke's Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Secretary 3

  • May 2014 - Present

  • Provide direct administrative support to department Director, 5 Managers, 9 Supervisors and 100+ staff members in both the East and West Regions• Manage the day-to-day calendar and email inbox for Department Director• Created and maintained department Disaster Call List, Organizational Charts and email distributions lists• Planned travel arrangements, prepare and track registrations and applications for seminars and conferences for Director, Managers and staff• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences• Properly routed agreements, contracts and invoices through the approval process• Created PowerPoint presentations used for business development• Coordinate and schedule meetings, appointments and job interviews• Project management including PB Coding Space Management, Elk's Rehab onboarding Education Program, HCC Coding Training Schedule Matrix, Annual Coding Book orders and AAPC Corporate Membership management• Coordinated meetings with other department administrative assistants both inside and outside of St. Luke's Health System• Managed and ordered all necessary office supplies using both OfficeMax and Lawson• Submit tickets and provide follow up on behalf of my department for equipment orders and move requests• Takes initiative to reschedule meetings when necessary, verify room reservations and update attendees of last minute changes; Verify acceptance of each meeting • Prepare check requisitions, employee reimbursement and mileage reimbursement request, obtain proper approval and forward to appropriate department• Dispersed incoming mail to correct recipients throughout the office. Show less

• Physician Clinic Business Associate

  • Oct 2013 - May 2014

  Assisted Site Manager with Whitecloud Analytics data for report accuracy. Front desk check in & check out, greet, welcomed, and provided assistance to patients and coworkers. Verified insurance and collected copayments from patients. Received telephone calls from physicians, employees and patients, answered questions and sought additional information as needed. Scheduled/changed/confirmed appointments for new and established patients. Pre-registered patients for all upcoming appointments. Obtained Healthy Connection Referrals for Medicaid patients Show less

• Site Manager

  • Dec 2012 - Oct 2013

  Ensured clinic met all St. Luke’s standards for the purposes of accreditation and other regulatory agencies. Followed up on patient concerns related to services at the clinic. Demonstrated sensitivity and confidentiality as a patient and employee advocate. Key contact person for issues related to the site, responsible for coordinating building maintenance needs within the site and oversight of new construction while the new building was being built (attended weekly construction meetings and walk-throughs of our suite in progress). Ordered and maintained proper signage for both inner and outer walls of the clinic. Developed and revised physician schedule templates in epic. Coordinated vacation and call schedule requests of providers and my direct reports. Assisted with credentialing and on-boarding tasks required for new physicians joining the clinic. Conducted performance appraisals, corrective action plans and human resource functions. Approved timecards and reimbursement requests for physicians and employees. Frequent usage in Whitecloud Analytics, Halogen, Midas, Lawson, Hyperion and Sumtotal. Approved and coded all relevant invoices, ordered office supplies, business cards and stationary. Created employment requisitions, interviewed candidates, hired and trained new employees. Scheduled department meetings/training sessions and education needs. Reserved meeting rooms, equipment and catering. Performed reception, medical records and switchboard duties as needed to support efficient and effective clinic operations. Provided administrative support to Medical Director, Physicians and department managers. Created and implemented detailed Orientation and Training Manual for Caldwell Urology. Created and implemented Epic Training schedule for both clinical and non-clinical staff in preparation for Epic Go Live. Show less

• Physician Clinic Business Associate

  • Apr 2012 - Dec 2012

  Front desk check in, greeted, welcomed, and provided assistance to all co-workers and patients. Received telephone calls from physicians, employees and patients and transferred to the appropriate person. Scheduled/changed/confirmed appointments on a daily basis. Prepped/maintained and filed patient charts. Received, managed and distributed incoming faxes. Prioritized assignments and completed duties in timely manner.



Summit Counseling, PLLC

• Boise, Idaho Area

• Executive Assistant/Practice Manager

  • Mar 2003 - Dec 2011

  Manager for multi-staff, multi-provider healthcare office (26 providers and 8 office personnel in 9 years). Conducted performance appraisals, disciplinary action and all human resource functions. Key contact person for issues related to all aspects within the office. Received, documented and followed up on patient concerns. New Patient scheduling, Insurance benefit verification, obtained authorizations and completed treatment plans. Ordered and maintained all office supplies, developed and implemented Employee Manual, Policies and Procedures and all Patient paperwork needed within the office. Created new charts, updated patient information, and filed as needed. Reception duties, medical records, collected copayments, maintained provider and employee schedules. Maintained all provider contracts, including credentialing with all insurance companies. Maintained, recognized, and took appropriate action to ensure a safe and clean working environment. All bookkeeping duties, including payroll, and quarterly tax returns. Open, sort, prioritize and deliver incoming and outgoing mail. All billing, posting (insurance and patient payments) and bank deposits. Oversaw three schedule/system changes within eight years, provided all training to employees and providers. Created our Marketing packets, enjoyed public speaking and scheduled meetings. Maintained business webpage, provider blogs, business/program brochures and business cards. Show less



Wildclass Productions

• Albuquerque, New Mexico Area

• Office Manager

  • Jan 1992 - May 1998



Bank of America

• United States
• Banking
• 700 & Above Employee

• Bank Teller

  • Feb 1995 - Apr 1996



Lovelace Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Receptionist

  • Jun 1994 - Feb 1995



Family Medical Practice

• Albuquerque, New Mexico Area

• Administrate Assistant

  • Jan 1993 - Jun 1994