Experience

Tier 1 Valet

• United States
• Hospitality
• 1 - 100 Employee

• Chief People Officer

  • Sep 2022 - Present

  Indianapolis, Indiana, United States • Conduct all recruiting, interviewing, hiring, and onboarding • Oversee scheduling for up to 50 staff responsible for delivering services across 10 locations • Led talent growth strategy that increased workforce • Created and implemented employee handbook, disciplinary action plans, & training tracker • Partner with CEO to develop strategic business plan, forecasting, and staff development initiatives



Crate and Barrel

• United States
• Retail
• 700 & Above Employee

• Sales & Operations Manager

  • Aug 2021 - Sep 2022

  • Led sales and operational strategy including inventory management, e-commerce product fulfillment, and team development • Managed a team of 25 Associates responsible for sales order fulfillment and oversaw performance management and coaching of 60+ Sales Consultants across 3 divisions • Set sales goals for individuals and overall team and managed KPIs such as hourly and weekly sales, fulfillment efficiency, upselling, sales per customer, and retention • Developed streamlined process… Show more • Led sales and operational strategy including inventory management, e-commerce product fulfillment, and team development • Managed a team of 25 Associates responsible for sales order fulfillment and oversaw performance management and coaching of 60+ Sales Consultants across 3 divisions • Set sales goals for individuals and overall team and managed KPIs such as hourly and weekly sales, fulfillment efficiency, upselling, sales per customer, and retention • Developed streamlined process improvements to increase productivity and implemented a sales training and coaching program, leading to sales growth of $1M+ Show less



Tommy Bahama

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• General Manager - Sales & Operations

  • May 2017 - Aug 2021

  Houston, Texas Area • Oversaw strategic planning, business analysis, sales operations, leadership training, talent strategy, partnerships, KPI development, and inventory forecasting for location with annual revenue of $5M+ • Led a team of up to 35 Sales Consultants to secure and consistently maintain Top 10 Sales performance out of 90 brand locations across the U.S. and Canada • Managed P&L and budget including facility operations, payroll, and marketing events • Partnered with Regional Sales Manager… Show more • Oversaw strategic planning, business analysis, sales operations, leadership training, talent strategy, partnerships, KPI development, and inventory forecasting for location with annual revenue of $5M+ • Led a team of up to 35 Sales Consultants to secure and consistently maintain Top 10 Sales performance out of 90 brand locations across the U.S. and Canada • Managed P&L and budget including facility operations, payroll, and marketing events • Partnered with Regional Sales Manager to develop sales initiatives and collaborated with cross-functional teams in Marketing, Product Inventory, and Merchandising to execute strategy • Selected to lead the turnaround of underperforming locations; implemented strategies to improve revenue, processes, training, client services, and employee retention, increasing sales by $1M+ • Drove cost reduction initiatives and successfully reduced shrink percentages • Implemented online fulfillment processes for 1 of only 3 distribution hubs in the company

• Store Manager - Sales & Operations

  • Jan 2014 - May 2017

  Indianapolis, IN & Westfarms, CT • Directed sales strategy, talent development, and operations to drive 2 separate locations to the highest sales ever achieved ($2M+ & $3M+) • Recruited, hired, and managed a sales team of 25 • Facilitated career development, sales training, and coaching to strengthen product knowledge, increase sales, and improve employee retention

• Assistant Store Manager / Sales Supervisor

  • May 2011 - Jan 2014

  Indianapolis, Indiana Area • Led the implementation of operational strategy with a focus on sales programs, training, and coaching to grow and retain business • Evaluated performance and facilitated coaching to support Sales Consultants in building relationships with customers and meeting and exceeding individual targets • Consistently met and exceeded monthly and quarterly sales goals