Experience

NWNSYSTEMS

• Computer and Network Security
• 1 - 100 Employee

• Recruiter

  • Sep 2018 - Present

  • Work closely with managers to gain a comprehensive understanding of the company’s hiring needs for each position, and meet competitive hiring goals and expectations• Stay active with current with job boards, social networks, and platforms to find talent, and plan, create, and release job descriptions and announcements• Manage the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent

• Talent Sourcer

  • Jun 2016 - Present

  • Interacting with potential candidates on social media and professional networks (e.g. LinkedIn, facebook and indeed.)• Crafting and sending recruiting emails.• Coordinating with hiring managers to determine position requirements.• Develop talent pipelines for future hiring needs• Maintain candidate databases (e.g. via our Applicant Tracking System)• Communicate with past applicants regarding new job opportunities• Promote our employer brand online and offline• Ask for referrals from current employees and external networks• Measure conversion rates, including numbers of passive candidates who turn into applicants, get invited to interviews, get offers and get hired Show less

• Business Development Manager

  • Aug 2014 - Present

  • Reaching financial objectives• Adhering to company policies and local, state, and federal laws• Assigning workloads• Training team members• Recruiting new members to join our team• Sourcing from different outlets • Coaching other managers• Developing business strategies for revenue growth



InMotion Hosting

• United States
• Internet Publishing
• 100 - 200 Employee

• Customer Success Specialist

  • Feb 2022 - Present

  Above all else, provides a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs Through demonstrated effective listening, can analyze client problems and provide information and solutions in a timely and efficient manner Operates a PC/image station to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• L3- Neighbor Solution Expert

  • Sep 2022 - Apr 2023

  Providing prompt, efficient, detailed service by engaging directly with Ring’s customersBeing a voice and advocate for our customers when something doesn’t feel rightWorking with cross-functional support teams to ensure a consistent and high-quality level of supportNavigating multiple system applications and researching applicable solutions with easeDeveloping detailed knowledge about Ring’s products, services and featuresProviding advanced Ring device troubleshooting solutionsActing as an advocate for our customers by reporting and acting on observed areas for improvement Show less

• L1- Brand Ambassador

  • May 2022 - Sep 2022

  Explaining rules and policies that new associates follow when working at an Amazon site.Answering questions and providing guidance to new associates in relation to their path.Performing daily audits on new hires to check their progress and suggest areas of improvement.Identify and report employee misconduct to management.

• L1- problem solver

  • Apr 2022 - Sep 2022

  Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products.Resolve issues in a timely manner.Use Excel to track problem solve issues efficiently and accurately.

• L1- Fulfillment Associate

  • Dec 2021 - Apr 2022

  Receive and put away inventoryGet customer orders ready and pack them upLoad boxes into trucks for shipmentUse scanners to read bar codes on productsView prompts on screens and follow the direction for some tasksTroubleshoot problemsEnsure product meets quality requirements



2020 Companies

• United States
• Advertising Services
• 700 & Above Employee

• Samsung Experience Consultant Lead

  • Jul 2021 - Oct 2021

  Demonstrate, sell and promote Samsung productsEnsure that the consumers have the latest and most relevant product information at their fingertips when making a purchase decision.Be able to not only promote the Samsung brand to customers, but work closely with store associates and management to build tight-knit relationships.

• Experience Consultant

  • Jun 2021 - Jul 2021

  • Resolve customer complaints regarding sales and service.• Direct and coordinate activities involving sales of manufactured products, services, commodities, or other subjects of sale.• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

• Inventory Control Specialist

  • Feb 2021 - Jun 2021

  • Resolve customer complaints regarding sales and service.• Direct and coordinate activities involving sales of manufactured products, services, commodities, or other subjects of sale.• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

• Campus Sales Representative (Dell Technologies)

  • Dec 2018 - Sep 2019

  • Training bookstore manager and stuff to get a better understating on dell products • Educating students on our product so they can get a better understanding • Troubleshot problems with student laptop • Training bookstore manager and stuff to get a better understating on dell products • Educating students on our product so they can get a better understanding • Troubleshot problems with student laptop

• Filed Sales Manger (Dell Technologies)

  • Oct 2017 - May 2018

  • Liaising with upper management ensuring sales target are met • Training sales team on sales techniques, administration and product • Responding to customers enquiries and placing online orders • Liaising with upper management ensuring sales target are met • Training sales team on sales techniques, administration and product • Responding to customers enquiries and placing online orders