Information Technology Support Specialist

• Oct 2020 - Present

Information Technology Support Engineer

• Sep 2019 - Mar 2020

Main duties include responsibility for diagnosing and resolvinghardware/software and end user problems. First point of contact for all technical queries. Developing infrastructure systems to meet company needs Working with TCP/IP, DHCP, DNS and Ethernet Involved in rollout of software updates/patches Investigating complex and specialist IT issues Provide general support for IT Development areas, including provision ofsupport for projects and the implementation of new products Knowledge of ITIL Service, Change and Problem management processes Responsible for networking, design, installation and maintenance services. Supporting users and network administrators over the telephone and byemail. Networking and providing support for Windows, Macintosh and Linuxissues. Experienced in Server & Nas Solutions, VPN Solutions, Firewall Solutions,Backup Solutions, Cloud Services, CCTV Solutions, Telecom Solutions Show less

IT Administrator

• Sep 2016 - Mar 2020

Server Administration Networking Operations System Management Installation & Configuration Technical Support Infrastructure Management CCTV Maintenance Mac installation and Software Security Systems & Networks Networking & Troubleshooting Server Administration Networking Operations System Management Installation & Configuration Technical Support Infrastructure Management CCTV Maintenance Mac installation and Software Security Systems & Networks Networking & Troubleshooting

IMAC Systems

• Jan 2019 - Jul 2019

Installs and configure computer applications. Monitors and maintains computer networks. Configures operating systems. Resolve issues related to the network. Diagnose, troubleshoot and resolve customer queries. Provided technical assistance to customers on inbound telephone tech supportcalls. Used remote access to perform troubleshooting when needed. Technical Engineer monitors daily performance of technical systems. Technical Support Engineer helps companies deploy new software or hardware systems. Show less

Computerised Instrumentation and Computer Hardware and Networking

• Dec 2014 - Apr 2016