Experience

betPawa

• Rwanda
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Office Manager

  • Jul 2021 - Present

  - Compliance with Government authorities and stakeholders. - Executing and keeping tabs on all business processes- Budgeting and forecasting - Payroll, taxes and other accounting functions- Internal and External Communication - People management - Conducting Performance appraisals - Coordination of office operations.

• Customer Support Specialist

  • Nov 2018 - Jun 2021

  Contribute to team effort by accomplishing related results as neededIdentify and assess customers’ needs to achieve satisfactionPrepare product & service reports by collecting and analyzing customer informationAnalyze data to provide insights and effectively communicate these insights to team members Social Media Support and strategy Recommending potential products or services to management by collecting customer information and analyzing customer needsOpening and maintaining customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Show less



Uppercut Digital Media- Start-Up

• nairobi

• Admin and Operations Executive (Part time)

  • May 2017 - Sep 2020

  • Supervision of field operations and Project Management • Facilitating the Maintenance of equipment and facilities. • Communicating with upper management to develop strategic operations goals. • Administrative and accounting roles. • Digital Marketing and Campaign Management • Any duties as assigned by the CEO/Founder • Supervision of field operations and Project Management • Facilitating the Maintenance of equipment and facilities. • Communicating with upper management to develop strategic operations goals. • Administrative and accounting roles. • Digital Marketing and Campaign Management • Any duties as assigned by the CEO/Founder



Online

• Nairobi

• Part time Online Research Consultant

  • Mar 2013 - Jun 2018

  • Research, data collection and analysis • SEO Content Generator and Editor • Online marketing Surveys • Social Media strategizing and management • Influencer Marketing • Research, data collection and analysis • SEO Content Generator and Editor • Online marketing Surveys • Social Media strategizing and management • Influencer Marketing



Capital Center Juja Limited

• Juja

• Supervisor

  • Jan 2016 - Feb 2017

  • Coordination of staff activities • Accounting • Customer Care • Social media management and Strategizing • Marketing • Coordination of staff activities • Accounting • Customer Care • Social media management and Strategizing • Marketing



Easyway Safety Equipment

• Nairobi

• Sales Executive

  • Mar 2015 - Nov 2015

  • Sales and marketing • Logistics • Inventory management • Account management • Sales and marketing • Logistics • Inventory management • Account management



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• Accountant

  • 2012 - 2013