Criselda Lagakos

Director, Donor and Volunteer Relations at Weizmann Canada
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Contact Information
us****@****om
(386) 825-5501
Location
Mississauga, Ontario, Canada, CA

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5.0

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Criselda is an excellent manager who cares about her team and ensures each person's skills are aligned to their strengths. Criselda takes a solid, pragmatic approach to projects and can be counted on to keep everything on track, escalating issues for resolution when necessary and is not afraid to look for new ways of doing things to improve processes. It was my privilege to oversee and work with Criselda and see her grow her people management and project skills on multiple high-profile projects at World Vision Canada.

Mark Rodgers, PhD

As former CEO of Habitat for Humanity Canada, I had the pleasure of working with Criselda over a period of several months. Her straightforward, results-oriented, common-sense approach to leadership and team-building is unique. And, her ability to find practical solutions in difficult situations is rare. Not to mention her adaptability, critical thinking and problem-solving skills. Criselda demonstrated a knack for taking multiple complex issues and problems, honing in on the right solutions that achieved the greatest result. I also found her to be quick learner, absorbing large quantities of data and historic information regarding the program she led, and consequently mixing her new knowledge with practical insight to make the program better. In addition, Criselda always led her team by personal example. She is a natural leader and relationship builder. A strong communicator and role model for her staff, she always kept an eye on the end result and ensured her team was motivated and successful when it came to achieving their collective organizational goals. I can confidently say Criselda would be a valuable asset to any organization – and she is definitely someone you want on your team!

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Credentials

  • Content Marketing Foundations
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Telling a Story to Build a Community
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Agile Foundations
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Critical Thinking for Better Judgment and Decision-Making
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Delivering an Authentic Elevator Pitch
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Developing Executive Presence
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Foundations of Enterprise Content Management (2018)
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Goal Setting: Objectives and Key Results (OKRs)
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • How to Make Strategic Thinking a Habit
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Ken Blanchard on Servant Leadership
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Learning Web Analytics
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Marketing Tools: Digital Marketing (2019)
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • What to Do in the First 90 Days of Your New Job
    LinkedIn
    Jan, 2021
    - Nov, 2024

Experience

    • Canada
    • Philanthropic Fundraising Services
    • 1 - 100 Employee
    • Director, Donor and Volunteer Relations
      • Feb 2021 - Present

    • Non-profit Organizations
    • 1 - 100 Employee
    • Acting Director, Global Engagement
      • Jun 2019 - Dec 2020

      Managed a portfolio of international grant projects, working with Habitats around the world to deliver objectives within budget, and ensure donor satisfaction. With the onset of COVID-19, pivoted quickly to lead the strategy to engage volunteer alumni. Managed a portfolio of international grant projects, working with Habitats around the world to deliver objectives within budget, and ensure donor satisfaction. With the onset of COVID-19, pivoted quickly to lead the strategy to engage volunteer alumni.

    • Canada
    • Non-profit Organizations
    • 300 - 400 Employee
    • Manager, Donor Operations and Marketing
      • 2015 - 2019

      Led cross-functional, complex projects for key donor treatments to improve the donor experience and increase loyalty and retention. Optimized operational processes including the conversion of print to digital tax receipts, which resulted in an annual savings of $200K to invest in program/field work.

    • Manager, Donor Marketing and Communications
      • 2008 - 2015

      Managed the communication of donor updates, and launched the first microsite on the effectiveness of sponsorship, setting the foundation for the organizational focus on evidence and impact. Analyzed donor cancellation and identified opportunities to improve retention. Contributed to the development and implementation of a customer segmentation, to maximize the effectiveness of donor treatments.

    • Marketing Coordinator (various departments)
      • 1998 - 2008

      Supported various programs including the youth focused 30 Hour Famine, resulting in the highest grossing revenue of its history. Launched the first digital-based child sponsorship product, developing web content to keep donors engaged. Developed recruitment, training and operational processes for volunteer overseas trips.

Education

  • University of Toronto at Mississauga - Erindale College
    Bachelor of Applied Science (BASc), Environmental Management
    1986 - 1991
  • St. Martin's High School
    1982 - 1986

Community

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