Experience

Keolis MHI

• Truck Transportation
• 1 - 100 Employee

• Car Park Controller

  • Sep 2021 - Present

  Duties & Responsibilities: • Monitor and maintain car park operational status and to ensure the safety and comfort of customers movement within the car park premises; • Enforce revenue protection strategy and system by-laws; • Provide car park and park-and-ride information and respond to customer enquiries; • Handle lost property; • Meet and greet customers and provide a high level of customer service • Comply fully with relevant procedures and work instructions; • Enforce safety procedures and instructions and ensure the safety of customers and other employees of the railway; • Provide support and assistance to customers in particular those with special accessibility needs • Perform shift and emergency duties when required; . Perform and carry out other duties as instructed / directed by the Lead/Station Master, Passenger Service Manager. Main Achievement: - Work as Station Agent for 4 month and promoted as Car park Controller. - Maintain the objective of Dubai Metro as the safest and most reliable transport to all. - Minimize the incident and accident by reporting related to safety. - Rendering world class customer service and implement HSQE philosophy of Dubai Metro. - 5 years’ Service Award Show less



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Car Park Controller

  • Feb 2011 - Sep 2021

  Duties & Responsibilities:• Monitor and maintain car park operational status and to ensure the safety and comfort of customers movement within the car park premises;• Enforce revenue protection strategy and system by-laws;• Provide car park and park-and-ride information and respond to customer enquiries;• Handle lost property;• Meet and greet customers and provide a high level of customer service• Comply fully with relevant procedures and work instructions;• Enforce safety procedures and instructions and ensure the safety of customers and other employees of the railway;• Provide support and assistance to customers in particular those with special accessibility needs• Perform shift and emergency duties when required;. Perform and carry out other duties as instructed / directed by the Lead/Station Master, Passenger Service Manager. Main Achievement:- Work as Station Agent for 4 month and promoted as Car park Controller.- Maintain the objective of Dubai Metro as the safest and most reliable transport to all.- Minimize the incident and accident by reporting related to safety.- Rendering world class customer service and implement HSQE philosophy of Dubai Metro.- 5 years’ Service Award Show less

• Station Agent

  • Sep 2010 - Jan 2011

  Duties & Responsibilities: - Rendering world class customer services, Securing safety of the passenger. - Selling ticket/cards, cash float, attending queries of passenger on map of Dubai. - Monitor and report any abnormalities / fault within the station. - Coordinate with station master, contractor, ambulance, Dubai police and Civil Defense Department in any emergency situation. - Perform and carry out other duties as instructed / directed by Station Master Show less



Eros Group

• United Arab Emirates
• Appliances, Electrical, and Electronics Manufacturing
• 500 - 600 Employee

• Retail Sales Officer / In-Charge

  • Dec 2006 - Dec 2009

  - In-charge of overall operation of the showroom, attend meetings, trainings and seminar. - Making monthly sales and petty cash report, Cashiering, Ordering and Receiving of stocks. - Assists and attending customer needs, queries/complaint and makes decision making. - Making daily and monthly inventories, salesmanship, and merchandising. - Update email in the system, Coordinate with Co-employee and hitting monthly sales quota. - Follow company rules and policies. - In-charge of overall operation of the showroom, attend meetings, trainings and seminar. - Making monthly sales and petty cash report, Cashiering, Ordering and Receiving of stocks. - Assists and attending customer needs, queries/complaint and makes decision making. - Making daily and monthly inventories, salesmanship, and merchandising. - Update email in the system, Coordinate with Co-employee and hitting monthly sales quota. - Follow company rules and policies.



CELLWAY TECHNOLOGY

• Quezon City, Philippines

• Store Officer In-Charge

  • Jan 2003 - Dec 2006

  - In charge of Managing Store operations. - Cashiering, Ordering and Receiving of stocks. - Making Sales report, monitor inventory and merchandising. - Handling customer complaints in a professional manner and makes decision making. - Salesmanship, hitting sales quota and administrative work. - In charge of Managing Store operations. - Cashiering, Ordering and Receiving of stocks. - Making Sales report, monitor inventory and merchandising. - Handling customer complaints in a professional manner and makes decision making. - Salesmanship, hitting sales quota and administrative work.



Multi Allied Int’l. Corporation

• Makati City, Philippines

• Branch Supervisor

  • Jun 1999 - Jan 2001

  - Supervises sales utility clerk, cashier and technician. - Monitor daily, weekly and monthly inventories. - Merchandising, salesmanship, sales quota targeting. - Effective handling of client complaints and services. - Supervises sales utility clerk, cashier and technician. - Monitor daily, weekly and monthly inventories. - Merchandising, salesmanship, sales quota targeting. - Effective handling of client complaints and services.