Experience

All Weather Windows

• Canada
• Building Materials
• 200 - 300 Employee

• IT Servicedesk Analyst

  • Feb 2023 - Present



Voyager Systems Corp.

• Canada
• Computer and Network Security
• 1 - 100 Employee

• IT Onsite Technician

  • Oct 2022 - Dec 2022



Self-employed

• Edmonton, Alberta, Canada

• Self Employed

  • Nov 2021 - Oct 2022



Dynalife Medical Labs

• Edmonton, Alberta, Canada

• IT ServiceDesk Technician

  • Mar 2020 - Aug 2021

  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner. • Triage ServiceDesk requests via phone and e-mail and escalate problems (when required) to the appropriately technician. • Consistent use of IT ticketing system to open servicedesk tickets. • Apply diagnostic utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. • Perform at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups to help requests. • Develop help sheets and frequently asked questions lists for end users. • Build rapport and elicit problem details from help desk customers. • Inventory management including ordering, logging, tagging, tracking and records of destruction. Show less



Altex Industries Inc

• Canada
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• IT Help Desk Support

  • Sep 2019 - Nov 2019

  • Install and configure computer hardware, software, systems, networks, printers, scanners & telephones • Respond and investigate service issues and requests from internal staff members • Day to day help desk • Office 365 environment • Set up account for new users • Repair and replace equipment as may be required • Conduct and maintain inventory of all computer equipment • Install and configure computer hardware, software, systems, networks, printers, scanners & telephones • Respond and investigate service issues and requests from internal staff members • Day to day help desk • Office 365 environment • Set up account for new users • Repair and replace equipment as may be required • Conduct and maintain inventory of all computer equipment



Daam Galvanizing Ltd.

• Canada
• Construction
• 1 - 100 Employee

• Galvanizer

  • Jan 2019 - Sep 2019



Self-employed

• Alberta, Canada

• Self Employed

  • Mar 2018 - Jan 2019



Helix IT Inc.

• Canada
• Computer Networking Products
• 1 - 100 Employee

• Systems Support Analysts

  • Jun 2017 - Feb 2018

  • Answer, respond to and manage incoming customer phone call, e-mail, and web tickets • Participate in rotational on call service for our contracted services – including some evenings and weekends • Document all call information in ticketing system • Contribute to ticketing systems knowledge base • Ensure required tickets are escalated as appropriate • Provide first and second level technical support for end clients on a variety of systems/services • Remotely connect and/or physically attend client sites to troubleshoot issues or perform maintenance • Travel as necessary across Canada to assist with project rollouts and other related functions • Assist the Division Manager with administration of Helix IT’s internal infrastructure • Demonstrate exceptional customer service and follow-up skills • Perform other duties/tasks as assigned by the Division Manager Show less



Compassion International

• United States
• Non-profit Organizations
• 700 & Above Employee

• IT Specialist

  • Aug 2012 - Jun 2015



Digital Media Exchange

• Philippines
• Entertainment Providers
• 1 - 100 Employee

• IT Support Specialist

  • Apr 2011 - Jun 2012

  Mobius Philippines Mobius Philippines



Compassion International

• United States
• Non-profit Organizations
• 700 & Above Employee

• IT Support Technician

  • Sep 2009 - Apr 2011