System Support Specialist

• Oct 2022 - Present

IT Support Center Specialist

• Jul 2021 - Oct 2022

IT Support Specialist

• Dec 2020 - Apr 2021

- Preparation for CompTIA A+ - 12 week career readiness and technical training program - Receiving soft skills and team building training - Preparation for CompTIA A+ - 12 week career readiness and technical training program - Receiving soft skills and team building training

E&I CAD Designer, JPI Focal

• Oct 2018 - Apr 2020

Create and modify Electrical & Instrumentation drawings in AutoCAD. Process documents in JPI, a proprietary document management program, including card creation, editing, and preparing cards for issue. Create and modify Electrical & Instrumentation drawings in AutoCAD. Process documents in JPI, a proprietary document management program, including card creation, editing, and preparing cards for issue.

Senior AutoCAD Designer / SPPID Software Administrator / SPPID Designer

• Jun 2006 - Dec 2017

Create, modify and report data in SPPID database, create and edit 2D drawings in SmartPlant and AutoCAD, document work processes and train colleagues. Create, modify and report data in SPPID database, create and edit 2D drawings in SmartPlant and AutoCAD, document work processes and train colleagues.

NCOIC OMT (Non Commissioned Officer In Charge of an Operations Management Team) (Area Manager)

• Sep 2004 - Jan 2006

Managed Army Human Intelligence (HUMINT) operations in and around Baghdad, Iraq and Victory Base. Maintained daily contact and held weekly team and team leader meetings. Created, reviewed, corrected, summarized, and submitted many types of reports, to include reports from subordinate individuals, daily, weekly and monthly task, and action reports. Oversaw the activities of 25 Soldiers and 6 US civilians.

NCO, Foreign Language Student

• Jun 2003 - Sep 2004

Supervised other language students’ classroom and military activities. Learned to read, write, and speak Persian/Farsi, an in demand middle eastern language.

Customer Technical Support Manager

• Jul 2002 - Jun 2003

Answered clients support calls and emails. On own volition, with management approval, created websites to answer clients' most common issues, relieving the support call backlog and better taking care of clients. Answered clients support calls and emails. On own volition, with management approval, created websites to answer clients' most common issues, relieving the support call backlog and better taking care of clients.

Office Manager and Head Support Technician

• Apr 2000 - Feb 2001

Opened a Charter Pipeline office in a new area. Supervised seven employees. Prepared and presented various reports for regional and higher managers. Supervised account maintenance and billing issues. Provided advanced technical support to subordinates and onsite with customers having technical issues. Opened a Charter Pipeline office in a new area. Supervised seven employees. Prepared and presented various reports for regional and higher managers. Supervised account maintenance and billing issues. Provided advanced technical support to subordinates and onsite with customers having technical issues.