Experience

CHRYSE COACHING LTD

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Founder and CEO

  • Mar 2021 - Present

  Chryse Coaching offers Coaching and Mentoring Services to female executives and professionals. I specialise in equipping you with tools, strategies and resources designed to help you build real and lasting confidence and help you create an authentic personal brand that you can communicate with impact.



Armstrong Wolfe

• United Kingdom
• Banking
• 1 - 100 Employee

• Executive Coach

  • Sep 2021 - Present

  In order to support our mission to professionalise the COO community, we offer Executive Coaching at Armstrong Wolfe. We help our clients across the globe increase their self-awareness, build their confidence and improve their capability. Executive Coaching in particular supports clients through career transitions, helps them build their resilience in times of change and enables them to become better leaders.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Managing Director - Chief of Staff, Group Operational and Resilience Risk

  • Jan 2020 - Mar 2021

  London, United Kingdom Chief of Staff to the Group Head of Operational and Resilience Risk and Non Financial Risk Optimisation. Responsibilities include all COO activities as well as serving as a strategic advisor to the head of the function, creating and implementing the Target Operating Model for the function and running all strategic transformation.

• Managing Director - Group Chief Administration Officer (CAO) & Group Head of Operational Management

  • Apr 2018 - Jan 2020

  London, United Kingdom Group Chief Administration Officer (Group CAO) for HSBC (interim, 2019) and Group Head of Operational Management at HSBC directly supporting the HSBC Group COO and all Global and Regional COO Offices. Responsibilities include supporting in the strategic direction of the Group COO function, accountability for all business management activities including governance, cost management and all elements of administration.

• Managing Director - Global Head GBM Client Operations

  • Apr 2017 - Apr 2018

  London, United Kingdom Global Head of Client Operations across both Global Banking and Markets responsible for Client On-boarding, KYC, Documentation Management, and Client Data Management leading a global team of 2200 people across 40 sites.

• Managing Director - Global Head of Markets Client Operations

  • Oct 2013 - Apr 2017

  London, United Kingdom Management of a team of 600 people across 8 sites. Responsible for Client Relationship Management (OCRM), Client Services, Documentation management and Client Data Maintenance.

• Director - Global Head of Operations Client Relationship Management (OCRM)

  • Mar 2012 - Oct 2013

  London, United Kingdom Global Head of OCRM - leading a group of circa 30 people including client relationship managers and business managers across 6 locations for the Markets Business.

• Director - London Head of Equity Operations

  • Mar 2010 - Mar 2012

  Lead a team of circa 90 operations staff across London, KL and Manila. Responsible for supporting equity trading and sales for HSBC Global Markets London. Responsibilities include running Middle Office, Client Service, Confirmations, Settlements, Investigations and Claims Management.

• Vice President - Global Head Risk and Control, Securities Operations

  • Jul 2008 - Mar 2010

  London, United Kingdom Responsible for the risk and control function for Securities Operations (Cash and Structured Equities, Equity finance, Fixed Income, Equities and FI Asset Servicing, and Futures) reporting to the head of Securities Operations.



Pinstripes and Beads Executive Coaching

• Executive Coach

  • Apr 2007 - Aug 2008

  London, United Kingdom Executive coach working with individuals at VP, Director and Managing Director level helping to increase their self awareness and self confidence, to unlock their potential, reach the next corporate level and fulfil their career aspirations. Clients include Investment Banks, Retail companies, Not-for-profit organisations. Co-created and delivered global training programmes on coaching teaching others how to implement coaching programmes with success in their organisations.



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Global Head FI Operations Operations, Change & European Head Operations Change, Director

  • Jul 2002 - May 2007

  London, United Kingdom Led the global Fixed income Operations team and delivered the global change portfolio for FI operations at UBS.

• Manager - Securities Operations

  • Jul 1996 - Jul 2002

  London, United Kingdom Worked in various roles including leading securities operations teams, Risk and Control functions/CCO functions, and Business Management/COO functions.