Experience

PNW CIVS (Center for Innovation through Visualization and Simulation)

• United States
• Higher Education
• 1 - 100 Employee

• Graduate Assistant

  • Jul 2023 - Present

• Communications Intern

  • Sep 2022 - Jul 2023

  News article writing, editing, fact-checking, and proof-readingNews publishing on the PNW website and LinkedInCreation and editing of the PNW Newsletter pdf and email versions (every four months)Website management for SMSVC and PNW in collaboration with senior research staffData collection and management.



The Y (YMCA)

• United States
• Non-profit Organization Management
• 700 & Above Employee

• Membership Coordinator

  • May 2023 - Present

  Responsible for providing excellent services to YMCA members and other individuals and for providing leadership to the Member Services Desk •Oversees Member Service Desk staff through scheduling, training and coaching •Organizing the Member Service Desk processes and systems •Processing of membership sales, changes, cancellations and all other member transactions, program registration, and other activities that occur at the Member Service Desk •Ensuring communication between Program Directors and other branch staff with the Member Service Desk staff •Remaining knowledgeable of member information and programs •Ensuring excellent phone service •Provides excellent member service and trains others in these services •Serves as scheduled staff coverage at the Member Services Desk •Conducts tours of the facility for prospective members and guests •Remains accountable for all monetary transactions on shift and appropriate reconciliation of these transactions •Builds relationships with members •Performs routine copying and filing •Is familiar with member information as outlined in the new member handbook •Proactively solves problems •Follows appropriate safety guidelines •Communicates to direct supervisor any concerns or incidents that may need follow-up •Communicates any suggestions to improve member services Show less



The Roundtable Perspective

• Assistant Producer

  • Jan 2023 - May 2023

  The Roundtable Perspective is a collegiate television program produced by students and faculty of the Department of Communication and Creative Arts at Purdue University Northwest. New episodes air every Friday at 8:30 p.m. on Lakeshore PBS. The role of the Assistant Producer is to research possible guests for the show, create show notes, highlight notable academic researchers in the area, and provided assistance to the Show Producer during tapings. The Roundtable Perspective is a collegiate television program produced by students and faculty of the Department of Communication and Creative Arts at Purdue University Northwest. New episodes air every Friday at 8:30 p.m. on Lakeshore PBS. The role of the Assistant Producer is to research possible guests for the show, create show notes, highlight notable academic researchers in the area, and provided assistance to the Show Producer during tapings.



The Northwest Indiana Writing Project

• Media Assistant

  • Mar 2022 - May 2023

  I am assisting the new program director in rebuilding this project. I created a new logo, a monthly newsletter template, a Facebook page, and website for the new director of this program, Professor Bishop-Morris. I also established branding guidelines such as, color scheme and aesthetic branding of all NWIWP materials. I will be assisting with editing and maintaining monthly newsletters, and updating the social media pages. I am assisting the new program director in rebuilding this project. I created a new logo, a monthly newsletter template, a Facebook page, and website for the new director of this program, Professor Bishop-Morris. I also established branding guidelines such as, color scheme and aesthetic branding of all NWIWP materials. I will be assisting with editing and maintaining monthly newsletters, and updating the social media pages.

• Advertising Director

  • Aug 2022 - Dec 2022

  The Roundtable Perspective is a collegiate television program produced by students and faculty of the Department of Communication and Creative Arts at Purdue University Northwest. New episodes air every Friday at 8:30 p.m. on Lakeshore PBS. Students produce and market a departmental television show in a senior capstone course. The Roundtable Perspective is a collegiate television program produced by students and faculty of the Department of Communication and Creative Arts at Purdue University Northwest. New episodes air every Friday at 8:30 p.m. on Lakeshore PBS. Students produce and market a departmental television show in a senior capstone course.



Purdue University Northwest

• United States
• Higher Education
• 700 & Above Employee

• Marketing Assistant

  • Mar 2022 - Sep 2022

  Social media templates for Facebook and Instagram, Creating and maintaining social media engagement, Formatting public media announcements, Flyers and print media, Experience with Canva, Powerpoint, and Word processing software, Video and audio recording and editing using Zoom and Kaltura, Captioning and transcribing in Kaltura, Live streaming on Facebook, Interviewing skills , Event liaison experience, Zoom events

• Media Assistant

  • Jan 2022 - Apr 2022

  Assist the program director in planning various video productions as well as updating the content and graphics for publication. Maintaining professional relationships while working directly with distinguished faculty members. This position was a temporary assignment for a special project. That is why it was only 4 months long. Thank you.



MedWise HealthCare Division

• United States
• Information Technology & Services
• 1 - 100 Employee

• Reconciliation Specialist

  • Feb 2022 - Sep 2022

  I use company approved call scripts to work in conjunction with major medical insurance companies to provide support for patients in managing their medications. I've contracted with companies such as Blue Cross Blue Shield, Express Scripts, Emblem Health, and Clear Spring Health. We use SMART goals to overcome communication barriers and provide effective patient care. I have also contracted with a translating service called Voiance to provide care to alternative language patients. I use company approved call scripts to work in conjunction with major medical insurance companies to provide support for patients in managing their medications. I've contracted with companies such as Blue Cross Blue Shield, Express Scripts, Emblem Health, and Clear Spring Health. We use SMART goals to overcome communication barriers and provide effective patient care. I have also contracted with a translating service called Voiance to provide care to alternative language patients.



Safe Harbor

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Morning Care Coordinator

  • Aug 2019 - Jul 2022

  Safe Harbor is an out-of-school time enrichment program that inspires excellence in the leadership and academic skills of students through collaboration with families, school officials, and community partners. Safe Harbor is an out-of-school time enrichment program that inspires excellence in the leadership and academic skills of students through collaboration with families, school officials, and community partners.



Discovery Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Desert Vacations by Discovery Travel

  • Aug 2019 - Jun 2022

  Independantly contracted travel agent focusing on tourism in the southwestern United States.

• Social Media Manager

  • Jan 2019 - Apr 2022

  Coordination of daily online presence through Facebook and Instagram. As well as the management of new market information and relevant client information. Contacting and coordinating customer care such as booking information, boarding passes, and transportation arrangements.



Rev

• United States
• Internet Publishing
• 700 & Above Employee

• Transcriptionist

  • Feb 2020 - May 2022

  I completed audio and video transcribing and captioning with 99% accuracy. I helped fulfill contracts with major brands and companies such as Viacom, CBS, PBS, and Turner Classic Movies. I worked with several forms of communication delivery including commercials, meetings, conferences, webinars, and training videos. I completed audio and video transcribing and captioning with 99% accuracy. I helped fulfill contracts with major brands and companies such as Viacom, CBS, PBS, and Turner Classic Movies. I worked with several forms of communication delivery including commercials, meetings, conferences, webinars, and training videos.