Customer Support and Systems Administrator

• Feb 2019 - Present

• Deployed database in AWS, using multiple VMs behind a load balancer, increasing responsiveness 35%• Windows AD and Google Workspace administrator for 20+ brand OU’s, 500+ users, and offices across 6 states• Managed migration projects to merge data into patient info and imaging systems with only weekend system downtime• Implemented internal network vulnerability scans and reduced attack surface by more than 20%• Virtualized legacy physical servers into Hyper-V saving costs and maintenance overhead• Managed GoTo Connect VoIP system, including porting, dial plans, call queues and phones, reducing costs significantly compared to other phone services, and improving functionality and usability for offices• Responsible for Unitrends appliances from scheduling backups to performing restorations to ensure BDR Show less

Information Technology Services

• Feb 2018 - Feb 2019

• Partnered with department head in selecting and deploying Pulseway RMM to enable remote support, reducing required travel 85%• Clearly communicated technical concepts and instructions to users of various skill levels• Created knowledge base articles, maintained internal Wiki and had a 95%+ customer satisfaction rate• Managed numerous office technology refresh projects, reducing time to completion by roughly 60%

Bookkeeper

• Mar 2017 - Feb 2018

I processed semi-monthly payroll for 10+ brands and 250+ employees with more than 99% error-free pay runs. I conducted monthly bank and credit card reconciliations across 25 accounts with 100% accuracy. I coached and led three additional bookkeepers as company experienced significant growth.

Revenue Auditor

• Oct 2016 - Mar 2017

As part of the accounting team, I audited Gaming and Hospitality outlets for accuracy and compliance. During this time I was able to identify and investigate fraudulent activities by staff, saving the company potential fines and reputation damage. As part of the accounting team, I audited Gaming and Hospitality outlets for accuracy and compliance. During this time I was able to identify and investigate fraudulent activities by staff, saving the company potential fines and reputation damage.

Fan Services Division Head

• Dec 2015 - Aug 2016

I was responsible for managing six departments with disparate areas of responsibility through a full convention cycle. This division was made up of more than 100 volunteer staff members and responsible for key areas serving the 30k+ attendees of the 2016 convention.

Artist Alley Department Manager

• Mar 2013 - Dec 2015

As Manager of the Artist Alley department, I drove the transition from 1st come, 1st served to a Juried Review application process. This increased overall quality of the offerings in the Artist Alley and convention attendee enjoyment, as well as lowering the amount of bootlegs and stolen art. I was responsible for convention space containing roughly 300 booths, 500 artists and countless attendees. I trained and led 10+ staff members to accomplish varied tasks prior to, and during the convention. Collaboration with other departments and convention leadership was critical, and I was able to improve cooperation and operational efficiency. Show less

IT Services Manager

• Jun 2013 - Aug 2016

As a one-person IT department, I served the technology needs of 200+ users. I migrated an aging Exchange 2003 server to an Office365 hosted solution reducing maintenance and overhead costs by more than 40%. Replaced failing tape-based backup with a D2D2C system, adding true Disaster Recovery, 33% faster backups and 66% faster restoration. As a one-person IT department, I served the technology needs of 200+ users. I migrated an aging Exchange 2003 server to an Office365 hosted solution reducing maintenance and overhead costs by more than 40%. Replaced failing tape-based backup with a D2D2C system, adding true Disaster Recovery, 33% faster backups and 66% faster restoration.

Accounts Payable/Office Manager

• May 2011 - Jun 2013

I was the general office manager, and handled AP duties in this role. I reformatted internal reporting spreadsheets using Excel functions such as Vlookup and pivot tables, saving roughly 20 hours of work per month. I took over various purchasing responsibilities for supplies and outside services. By negotiating with vendors and suggesting alternatives to management, I was able to reduce costs of supplies and services by 28%. I also improved vendor relations through prompt payment and professional communication. Show less

Accounting Clerk

• Mar 2009 - Jun 2013

Commissions Payable

• Jun 2010 - Mar 2011

I was responsible for preparing the once-a-fortnight commissions payable for the high-volume Northern California sales team. To accomplish this, I had to maintain and update multiple Access databases for the widely varied sales locations and business types. During this time, I created custom Access forms to make data entry easier and more accurate, as well as custom reports to provide better information instead of just data. The use of these custom-built tools reduced the time required to update and process payroll by by roughly 25%. I also worked within Great Plains to generate reports and verify payment data, and had limited exposure to the 'Real World' legacy accounting system. Show less

AP Clerk

• Apr 2009 - May 2009

This was a temporary position due to a regular staff member being on 2 months of family leave. During the time I was there I processed a high volume of invoices to be paid. I the adjusted the workflow towards a more assembly-line style approach, improving speed of invoice processing by more than 12%. l also handled numerous tasks for two Accountant-level staff members, and had limited exposure to Lawson software. This was a temporary position due to a regular staff member being on 2 months of family leave. During the time I was there I processed a high volume of invoices to be paid. I the adjusted the workflow towards a more assembly-line style approach, improving speed of invoice processing by more than 12%. l also handled numerous tasks for two Accountant-level staff members, and had limited exposure to Lawson software.

Product Flow Supervisor

• Oct 2003 - Jul 2007

I was chosen personally by the district manager to lead the new and vital Product Flow team, developing new processes that increased the efficiency of merchandising and product flow processes by over 30%. I trained and managed a crew of 8 to accomplish broad and ever-shifting responsibilities. During this time, I also reduced returns by more than 10% by providing excellent customer service. All of this while working 40+ hours per week, and attending college part-time. I was chosen personally by the district manager to lead the new and vital Product Flow team, developing new processes that increased the efficiency of merchandising and product flow processes by over 30%. I trained and managed a crew of 8 to accomplish broad and ever-shifting responsibilities. During this time, I also reduced returns by more than 10% by providing excellent customer service. All of this while working 40+ hours per week, and attending college part-time.