Experience

FullStory

• United States
• Software Development
• 300 - 400 Employee

• Senior Customer Success Manager

  • Jun 2021 - Present

  Building trusted and collaborative relationships with high-value, strategic customers and driving widespread adoption of FullStory products. Creating alignment at the stakeholder level to deliver increased value, customer satisfaction, retention, and expansion of the FullStory footprint.



The Yay Company

• United States
• Food & Beverages
• 1 - 100 Employee

• Vendor Partnerships Manager

  • Nov 2019 - Mar 2020

  Charlottesville, Virginia Area Cultivated strong, positive relationships with company’s portfolio of existing vendor partners; sourced multiple new vendors for expanding markets and negotiated product pricing and terms and conditions to support positive trends in average product margin and GMV; provided in-depth data insights and analyses on vendor and product performance.



Pype (an Autodesk company)

• United States
• Software Development
• 1 - 100 Employee

• Senior Account Executive

  • Aug 2018 - Oct 2019

  Washington D.C. Metro Area Sourced new accounts and led customers through a full sales cycle to generate a consistent stream of net-new revenue, including transactional sales and multi-year, subscription based agreements (ARR).



Cultivate Ventures

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Business Manager

  • Oct 2016 - Aug 2018

  Washington D.C. Metro Area Increased brand awareness, market share, and revenue for portfolio and partner companies through development and implementation of new and innovative sales, marketing, and operational strategies.



FoodyTV

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Business Manager / Content Director

  • Oct 2016 - Apr 2018

  Washington D.C. Metro Area Expanded a multi-platform, food-centric, digital media network by driving revenue growth through development of strategic partnerships, building brand awareness, promotional content marketing, and enhancing consumer experience.



Relay Foods

• United States
• Retail
• 1 - 100 Employee

• Market Manager / Press Coordinator

  • Sep 2015 - Jul 2016

  Washington D.C. Metro Area Expanded market presence of an online grocery delivery service, with a focus on customer acquisition and retention, and overall market revenue growth; led local sales team; managed PR for local market.

• Market Manager / Communications Manager

  • Jan 2015 - Sep 2015

  Charlottesville, Virginia Area Expanded market presence of an online grocery delivery service, with a focus on customer acquisition and retention, and overall market revenue growth; led local sales team and managed local marketing budget; managed digital marketing for local market.

• Customer Service / Inside Sales

  • Oct 2013 - Jan 2015

  Charlottesville, Virginia Area Ensured a positive user experience for all customers of an online grocery delivery service, with a focus on customer retention and community management.



Freedom Powersports

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Manager - Sales / Finance & Insurance

  • Mar 2013 - Sep 2013

  Lawrenceville, GA Utilized extensive product and industry knowledge to build competitive and profitable sales deals by determining customers’ needs from a selection of multiple product lines, financing, and insurance options; independently managed daily operations of the sales and finance departments in the absence of the sales manager, and assisted in training of new and existing salespeople.



Honda House of Richmond

• Assistant Manager - Sales / Finance & Insurance

  • Feb 2011 - Jan 2013

  Richmond, Virginia Area Utilized extensive product and industry knowledge to build competitive and profitable sales deals by determining customers’ needs from a selection of multiple product lines, financing, and insurance options; independently managed daily operations of the sales and finance departments in the absence of the sales manager, and assisted in training of new and existing salespeople.