Experience

QLER Telepsychiatry

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• VP of Technology

  • May 2022 - Present

  QLER Telepsychiatry is the leading On Demand telepsychiatry service provider. Our growing national group of physicians use an innovative telehealth platform to bring physician coverage to Health Systems, Hospitals, and Outpatient Facilities around the country which enables them to provide the highest level of care and service to their communities, and patients. As VP of Technology, I am responsible for developing the QLER IT strategy and leading the charge for the evaluation and implementation of technology and tools to support our everchanging care delivery and operational needs. Show less



CLR Consulting

• France
• Construction

• Independent Consultant

  • Jan 2015 - Present

  Assisting healthcare IT organizations with go to market strategies, operational strategies, infrastructure and customer engagement needs. Assisting healthcare IT organizations with go to market strategies, operational strategies, infrastructure and customer engagement needs.


VOV Enterprises
• United States
• Hospitals and Health Care
• Vice President Operations

  • Sep 2019 - Jun 2022


CaptureRx

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• SVP Operations

  • Oct 2015 - Oct 2016

  An early stage hyper growth 340B technology solution provider that manages inventory and financial flow for 340B prescriptions and perform the eligibility checks required to comply with 340B program requirements. CaptureRx supports relationships among payers, providers, pharmacies and patients. I provided leadership and vision in redefining service delivery and operational support for over 500 healthcare organizations and over 3,000 pharmacies across 45 states. I was responsible for all aspects of customer care, including solution implementation, account management, program evaluation, training, data exchange, technical services, and customer support. I was also responsible for organizational compliance and continuous quality improvement initiatives and the executive sponsor for an SSAE 16 certification initiative. Show less



CoCentrix, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• SVP, Customer Care

  • Sep 2012 - Jan 2015

  An early stage EHR, care management and mobile consumer applications technology company that targets Health and Human Services, Community Service Providers and the Consumers in which they serve. I was brought in to redesign and manage all aspects of sales support, solution delivery, customer care, and customer relationship management. This included building a leadership team, management structure and staff to position the services organization to evolve from a startup mentality to a sustainable rapid growth organization. In addition, I served the organizations Privacy and Security Officer. Show less



Elsevier Clinical Solutions / MEDai

• Chief Operating Officer/Interim President

  • Jan 2010 - Sep 2012

  An early stage clinical analytics and predictive modeling technology company serving the payor and provider markets by providing solutions to support population health management, quality measures, risk bearing organizations (ACOs) and health information exchanges. I was responsible for organizational strategic direction and the management of all aspects of P&L, sales, marketing, customer engagement, professional services, product management, product development and support. This included building a leadership team and management structure to support evolving business needs. I was also heavily involved in defining the Elsevier CDS business development strategy and completed more than 10 due diligence reviews to support M&A efforts. In addition, I served as a Member of the Elsevier Clinical Decision Support (CDS) Management team with the responsibility of defining CDS strategic and business unit opportunities, leveraging the broader Elsevier content and technology offerings. Show less



MedAssets

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• VP, Client Services & Implementation

  • Sep 2006 - Feb 2010

  A publicly traded company that provides revenue management technology solutions and consulting services to cover the full spectrum of providers’ revenue cycle needs from patient access to claims denials. I was responsible for the redesign and management of organizational structure and strategy for the Revenue Cycle Management segment in support of product implementation, client relations, account management, production operations, data exchange, training and customer support. I built a management structure and team of over 200 employees to support all products. I was also heavily involved with the operational structure and strategy for the Revenue Cycle Management segment of MedAssets. This included the operational integration and strategy for professional services and customer relations for 6 divisions representing over 2,000 customers throughout the United States. Show less



Healthvision

• Information Technology & Services
• 1 - 100 Employee

• VP, Professional Services

  • Aug 2000 - Sep 2006

  An early stage SaaS based healthcare technology company offering content management and Health Information Exchange (HIE) solutions for hospitals, physicians, patients and consumers. I was responsible for the redesign and management of organizational structure, process and methodology for solution implementation, account management, training, data exchange, technical services, clinical services and customer support. While with Healthvision I provided oversight as well as hands on support to over 300 implementations of web-based solutions, by providing leadership through resource assignment, management and planning, and process, policy and procedure development resulting in a reduction in clinical implementation duration from 12 to 4 months. In addition, I provided technical oversight of 100+ Customer interfaces. This includes resource assignment, interface development, documentation, and policy and procedure development, resulting in a reduction in interface integration duration from 90 to 30 days. Show less



M.D. Anderson Outreach Corporation and Physicians Network

• Director of Information Systems

  • Aug 1995 - Aug 2000

  A business development arm of M. D. Anderson Cancer Center, with a focus on improving cancer care through assembly and delivery of quality oncology services and programs to the local, national and international communities. I was responsible for the design of the operational and technical infrastructure to support products and programs, including information system policies and procedures, telecommunication strategy and systems, data management procedures, database design and maintenance and web-site design, development and maintenance. In addition I had the opportunity to serve in different capacities where I developed a physician network for a fully capitated oncology carve-out product, including contract development, network strategy and physician contracting. I managed third party administrative services, including contract negotiation, capitation cycle management, provider reimbursement, and decision support and authorization system maintenance. And last, administered affiliate physician practices, including budget preparation, inventory control, office space evaluation, site selection and lease negotiation. Show less



Rockport Group

• Canada
• Real Estate
• 1 - 100 Employee

• Manager of Product and Clinical Line Development

  • Oct 1994 - Aug 1995

  The Rockport Group was a startup consulting firm providing services to the Healthcare industry, specializing in the development of integrated specialty networks The Rockport Group was a startup consulting firm providing services to the Healthcare industry, specializing in the development of integrated specialty networks



USA Health Holdings Inc.

• United States
• IT Services and IT Consulting

• Health Care Analyst - Administrative Resident

  • Jan 1994 - Oct 1994

  USA Health Holdings Inc. is a managed care company, specializing in the development of PPO, EPO and workers compensation networks and programs. USA Health Holdings Inc. is a managed care company, specializing in the development of PPO, EPO and workers compensation networks and programs.