Experience

Rise Digital Consulting LLC
• United States
• Online Audio and Video Media
• 1 - 100 Employee
• Company Owner

  • Mar 2019 - Present

Property Management Marketing
• United Kingdom
• Advertising Services
• 1 - 100 Employee
• Owner

  • Aug 2020 - Present


Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Fiber Solutions Center Supervisor Focused on New Product Support

  • Nov 2016 - May 2019

  Syracuse, New York Area Teaching representatives to respond to customer questions , troubleshoot problems with services or products and identify commonalities in issues being reported in order to take corrective action. Ensuring representatives understand and comply with all objectives, performance standards, and policies. Which includes quality evaluations and productivity reviews. Identifying operational opportunities and suggesting possible process improvements. Monitoring and evaluating team… Show more Teaching representatives to respond to customer questions , troubleshoot problems with services or products and identify commonalities in issues being reported in order to take corrective action. Ensuring representatives understand and comply with all objectives, performance standards, and policies. Which includes quality evaluations and productivity reviews. Identifying operational opportunities and suggesting possible process improvements. Monitoring and evaluating team performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Developing reports and analyzing data to assist in determining overall business unit strategy and goals. Working with other supervisors and management team members to support representatives and maximize customer satisfaction. Motivate team members to exceed defined targets thru coaching and ongoing meaningful communication.

• Fiber Client Service Analyst

  • May 2013 - Nov 2016

  Syracuse, New York Area Individual contributor role answering technical support calls. Responsible for resolving repeat customer technical issues. Created a positive customer experience while delivering first time resolution results.



The Bell Group, LLC

• United States
• Computer Networking Products

• Client Associate

  • Jan 2013 - Mar 2013

  Syracuse, NY The Bell Group is a commercial real estate company providing tenant representation and strategic real estate planning. As a licensed real estate salesperson, I focused on market research, real estate assessment and new business development across New York state.



Keller Williams Realty- Syracuse

• United States
• Real Estate
• 1 - 100 Employee

• Licensed Real Estate Salesperson

  • Jul 2011 - Dec 2012

  Syracuse As an independent contractor and licensed Realtor, my primary role allowed me to touch many different aspects of the business including but not limited to, prospecting, market analysis, project management, negotiations, technology, education and finance.



EarthLink

• United States
• Telecommunications
• 700 & Above Employee

• Project & Business Development Manager

  • Sep 2003 - Sep 2012

  Responsible for profiling and organizing existing customer base to improve the company support and sales model. Including defining data requirements, analysis, recommendations and presentation. Statistical analysis of improvement strategies across all business segments in relation to churn, revenue and product penetration. CRM Project- Define, evaluate and implement a CRM system across sales and support organizations. Manager of Business Development Team Developed… Show more Responsible for profiling and organizing existing customer base to improve the company support and sales model. Including defining data requirements, analysis, recommendations and presentation. Statistical analysis of improvement strategies across all business segments in relation to churn, revenue and product penetration. CRM Project- Define, evaluate and implement a CRM system across sales and support organizations. Manager of Business Development Team Developed and executed plan to build team of business development professionals – recruited qualified candidates, negotiated compensation plan, developed eight week training program, and established internal resources. Directed activities of a business development team charged with creating, presenting, negotiating and closing new sales opportunities with company clients. Gathered and evaluated daily, weekly and monthly KPI reporting of team activity and productivity. Team Leader for Business Development Team Built meaningful relationships with premier-level customers to create new business opportunities, resolve customer concerns and contribute to overall customer satisfaction through face to face meetings. Customer advocate with internal departments regarding marketing, engineering, sales and finance. Engaged in process improvement activities with internal and external IT staff to enhance such systems as inventory management, billing, and service systems in order to increase customer satisfaction and revenue growth. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Voice and Data Account Executive

  • May 1999 - Sep 2003

  Responsible for face to face small business sales in the Northeast Division; built productive working relationships with new customers through trusting, reliable, and honest interactions. Developed individualized solutions for customers based on their existing infrastructures, goals for the future, and budget constraints. Coached and trained other sales team members on technical product information and internal processes. Achieved sales that ranked in the top ten nationally… Show more Responsible for face to face small business sales in the Northeast Division; built productive working relationships with new customers through trusting, reliable, and honest interactions. Developed individualized solutions for customers based on their existing infrastructures, goals for the future, and budget constraints. Coached and trained other sales team members on technical product information and internal processes. Achieved sales that ranked in the top ten nationally for 18 months – 2nd place for 4 months. Show less



St. Josephs Hospital

• United States
• Medical Practices

• Respiratory Therapist

  • Jun 1997 - Sep 1999

  Syracuse, NY Assisted patients of all ages who suffer from pulmonary (breathing) disorders. In addition to analyzing and performing diagnostic testing, I performed relevant exams and control patients’ blood-oxygen levels, as well as set up and utilize cardiopulmonary equipment and machines needed to assist or monitor the patients breathing.