Craig Schleifstein
Customer Success Manager at Vue Storefront- Claim this Profile
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English Native or bilingual proficiency
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German Elementary proficiency
Topline Score
Bio
Heather Ramsey, MBA
Craig is very customer focused. He strives to provide an exceptional customer experience to customers and to partners. He works well with his colleagues and brings a positive attitude to the table at all times, even during difficult situations. He is willing to roll up his sleeves and do whatever is asked of him to ensure customer success.
Robert Frappier
Craig is an excellent Area Sales Manager and understands how to sell value to his customers. He has a natural ability to quickly understand customer compelling events and responds to decision makers with solutions that solve top organizational business issues. Craig was a consistant sales performer and closed some very significant deals.
Heather Ramsey, MBA
Craig is very customer focused. He strives to provide an exceptional customer experience to customers and to partners. He works well with his colleagues and brings a positive attitude to the table at all times, even during difficult situations. He is willing to roll up his sleeves and do whatever is asked of him to ensure customer success.
Robert Frappier
Craig is an excellent Area Sales Manager and understands how to sell value to his customers. He has a natural ability to quickly understand customer compelling events and responds to decision makers with solutions that solve top organizational business issues. Craig was a consistant sales performer and closed some very significant deals.
Heather Ramsey, MBA
Craig is very customer focused. He strives to provide an exceptional customer experience to customers and to partners. He works well with his colleagues and brings a positive attitude to the table at all times, even during difficult situations. He is willing to roll up his sleeves and do whatever is asked of him to ensure customer success.
Robert Frappier
Craig is an excellent Area Sales Manager and understands how to sell value to his customers. He has a natural ability to quickly understand customer compelling events and responds to decision makers with solutions that solve top organizational business issues. Craig was a consistant sales performer and closed some very significant deals.
Heather Ramsey, MBA
Craig is very customer focused. He strives to provide an exceptional customer experience to customers and to partners. He works well with his colleagues and brings a positive attitude to the table at all times, even during difficult situations. He is willing to roll up his sleeves and do whatever is asked of him to ensure customer success.
Robert Frappier
Craig is an excellent Area Sales Manager and understands how to sell value to his customers. He has a natural ability to quickly understand customer compelling events and responds to decision makers with solutions that solve top organizational business issues. Craig was a consistant sales performer and closed some very significant deals.
Credentials
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Accredited Sales Expert
Palo Alto NetworksFeb, 2016- Nov, 2024 -
Cyber Security Solutions
FireEye, Inc.Jan, 2016- Nov, 2024 -
Positiong and selling A10 security solutions
A10 NetworksJan, 2016- Nov, 2024 -
Polycom Voice and Video Sales Certification
PolycomJan, 2016- Nov, 2024 -
Juniper Networks Sales Certification
Juniper NetworksDec, 2015- Nov, 2024 -
NetApp Sales Certification
NetAppDec, 2015- Nov, 2024 -
Gigamon Sales Certification
GigamonNov, 2015- Nov, 2024 -
ConnectWise University
ConnectWiseOct, 2015- Nov, 2024 -
CDIA certification - Certified Document Imaging Architect
Optio SoftwareJan, 2006- Nov, 2024 -
Cisco UCS Sales Certification
CiscoDec, 2015- Nov, 2024
Experience
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Vue Storefront
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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May 2022 - Present
Currently manage VSF’s enterprise customers in the America's and EMEA regions to ensure a seamless onboarding experience, platform adoption, performance enhancements and the successful deployment of their E-commerce platform. Vue Storefront is the segment leader in the newly established Front end as a service (FEaaS) space. Our lightning-fast and flexible platform allows customers to accelerate their GTM timeline while also providing unmatched performance with their web analytics. I’m also responsible for our contract expansion and renewal process. Show less
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Seegrid
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United States
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Automation Machinery Manufacturing
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100 - 200 Employee
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Senior Customer Success Manager Lead
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Oct 2019 - Jun 2022
Seegrid is the market leader in autonomous mobile robots (AMR's). With our fleet management software, Seegrid moves material for some of the largest companies in the world. I am currently responsible for leading/managing our partner customer success team and ensuring our strategic customers are successful in the adoption and utilization of our autonomous technology. I leverage our data analytics platform to review the performance metrics for our customers so they are more efficient and productive in their material flow processes. I am their "trusted advisor" so they're confident in making business critical decisions that accelerate their time-to-value and supply chain efficiencies. Core objective is to drive our customer adoption & utilization so they can achieve their desired outcome by focusing on continuous improvement methodologies. I currently manage two CSM's that make up the Partner team. Show less
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NetBeez, Inc.
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United States
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Computer Networking Products
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1 - 100 Employee
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Customer Success Manager
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2017 - Oct 2019
NetBeez is a proactive network performance monitoring SaaS solution from the end users perspective. Deploy wired, wireless, virtual or cloud agents to remote locations around the world to validate network performance. As the Customer Success Manager, I am responsible for leading the strategic vision and building the relationships with our global enterprise customer base who utilize our network monitoring software. I collaborate with and train our customers on how to leverage our platform to ensure they're extracting maximum value from the solution. I drive growth, through ARR expansion, retention, renewals and product adoption from our domestic and international customers. I limit churn by proactively engaging our customers and defining their goals & use cases. I create detailed customer success plans, streamline the on-boarding process, identify "at risk" customers by performing quarterly health-checks (QBR's). Present 'Voice of the Customer" feedback to our executive leadership team. Most importantly, I make sure our customers are successful in attaining their overall business goals and desired outcome. I've implemented an NPS program to get accurate data on our customer loyalty and satisfaction. Constantly developing our customer success strategy with our three Co-founder's. Year to date, have reduced churn from 26% in 2017 to 14% in FY2018. Anticipate achieving under 10% churn for FY2019. Show less
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Continuum
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United States
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Software Development
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300 - 400 Employee
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Partner Success Manager
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Aug 2016 - Jul 2017
Continuum is an SaaS based IT management software company that allows Managed Services Providers (MSPs) to monitor, maintain and back up on-premise and cloud-based servers, desktops, mobile devices and other endpoints for their business clients. Our product suite includes; remote monitoring and management software, network monitoring, backup and disaster recovery, mobile device management, help desk and NOC services. Our SaaS platform enables MSPs to efficiently monitor, troubleshoot and maintain their clients’ IT infrastructure—as well as backup their data and restore it in case of a security/ransomware breach. I am tasked with up-selling, retention, product adoption, and limiting churn in the Northeast US & Canada. Streamline the on-boarding process by directly engaging our partners earlier in the sales cycle. I train and educate our customers on how to utilize our SaaS dashboard. Responsible for 175 strategic & high touch accounts totaling $722K in MRR which equates to $8.6 million in ARR. I also create customer success plans for our client base to ensure they're leveraging our platform effectively and their defined goals are being met. Use internal tools, such as, Gainsight and Tableau to better manage our at-risk customers. Continuum was purchased by Thoma Bravo, a San Francisco based VC in July 2017. Show less
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Canon McMillan High School
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Canonsburg, PA.
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Head Varsity Lacrosse Coach
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2008 - Jun 2017
Coached, instructed and mentored High School student athletes in the fundamentals of lacrosse. Instilled discipline and good sportsmanship in my players. Tasked with Implementing offensive and defensive formations, prepare practice plans, analyze game film and execute those strategies during games. Achieved an overall win/loss record of 89-55 with three conference titles and played for the 2015 Western Pennsylvania Interscholastic Athletic League (WPIAL) Division II championship. Coached, instructed and mentored High School student athletes in the fundamentals of lacrosse. Instilled discipline and good sportsmanship in my players. Tasked with Implementing offensive and defensive formations, prepare practice plans, analyze game film and execute those strategies during games. Achieved an overall win/loss record of 89-55 with three conference titles and played for the 2015 Western Pennsylvania Interscholastic Athletic League (WPIAL) Division II championship.
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iQ Solutions Group (iQSG)
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United States
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Information Technology & Services
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1 - 100 Employee
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Senior Account Manager
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Aug 2014 - Aug 2016
iQSG specialized in IT and Business Solutions with the core of our business focused on our "three Pillars" by creating scalability, mobility and efficiency towards improving the way businesses operate. I sold our on-premise and SaaS based software solutions to our Northeastern US clients. Responsible for managing and developing new logo's in a regional territory by selling our VaaS, IaaS and UCaaS solutions as well as our managed services into enterprise accounts. Presented strategic options that allowed our customers to streamline their IT operations by moving to a cloud based environment. Worked with our partners, such as Cisco, Palo Alto, Dell, HP to identify pain points within our customers infrastructure and present a solution to remedy their issues. Attended multiple vendor trade shows and conferences to present our solution portfolio. Attained $2.12m of a $2M quota. Also implemented Customer Success plans for our partners. Show less
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UBICS
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Greater Pittsburgh Area
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SR. Partner Relationship Manager
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Jun 2011 - May 2014
Responsible for developing, growing and managing the direct and indirect enterprise sales of UBICS' IT managed services portfolio. Called on C-level executives to present our vendor management software, business intelligence, application development, staff augmentation and off-shore BPO services. Sold into and managed Fortune 1000 accounts. Tasked with achieving $4M of new revenue. UBICS is a Global IT, Cloud and BPO services provider. Our service portfolio includes, IT Modernization, Consulting services, Cloud Computing, Staff augmentation, Application Development, Project Management and off-shore BPO solutions. UBICS is the technology arm of the UB Group, a $5B+ global conglomerate spanning 40 countries and employing 65,000 people worldwide. Tasked with developing and growing new business within all verticals throughout the United States. Show less
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Inmedius
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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National Account Manager
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2008 - 2011
Tasked with selling, managing and developing $1.5 million in direct ECM revenue from strategic enterprise accounts throughout the United States (e.g. Pixar Animation, Boeing, Oracle, Nexus Aerospace, Sun Microsystems, Microsoft, etc). Our SaaS based content management and publishing software applications allows for the creation, management and publication of technical documentation (S1000D standard) within the Defense & Aerospace sector (Sikorsky, Hamilton Sundstrand, Bell Helicoptor, US Navy - FA-18 Hornet and Super Hornet program, etc.) as well as commercial aviation organizations. Sold heavily into the Department of Defense, due to the technical aspects of our publication software. Sold into and managed Lockheed Martin, Raytheon, Eurocopter and Northrup Grumman. Inmedius was ultimately sold to the Boeing Company as they were are largest customer. Averaged 112% of quota year over year. Show less
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Optio Software Corp.
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Greater Atlanta Area
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Regional Account & Channel Manager - Northeast US and Canada
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Aug 2005 - Aug 2008
Responsible for managing our install base in the Northeast United States and Canada. Sold our Enterprise Content/Document Management, Archival & Retrieval and back-end office solutions solutions at the CXO level. Also sold our BPM (workflow), Print management and RFID solutions to our existing and potential customers. Worked closely with the major ERP providers (e.g. Oracle, SAP, PeopleSoft, J.D. Edwards, QAD, etc) as our applications integrated with their ERP systems. Also worked with our EMEA office which enabled us to cross sell into international divisions of the organizations we currently do business with. Quota was $1M annually. Finished 105%-125% of plan year over year and was rewarded with President's club each year. Managed team of 4 inside sales engineers. Optio Software was purchased by our competitor, Bottomline Technologies. Show less
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Timesys Corporation
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United States
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Software Development
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1 - 100 Employee
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National Account Manager
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Jan 2004 - Jul 2005
Sold our Real-Time Linux Operating System software and development tools to defense & aerospace accounts in the Eastern United States. Sold into the technology vertical as well (Nokia, Intel, Motorola). I was responsible for the following accounts, Lockheed Martin, Boeing - Phantom Works, Raytheon, General Dynamics, Pratt and Whitney, BAE Systems, Army, Navy, , etc. Also sold our Real-Time Modeling analysis software to NASA, Jet Propulsion Laboratory and Northrop Grumman - unmanned systems. Quota was 2M annually. Achieved $1.85M, with $385K in one month. Show less
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Accusoft
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United States
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Software Development
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100 - 200 Employee
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Technical Sales Manager
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2001 - 2003
Managed the Southeastern United States. Sold our enterprise Imaging and Scanning software to all verticals, including healthcare, defense/aerospace, manufacturing, etc. My customers included: (CIA, DOD, DEA, DOE, DOJ, McKesson HBOC, etc.) Also sold our SaaS based medical software into hospitals and medical groups/practices, which gave them the ability to view digital x-rays MRI's and CT scans from any PC within the hospital. Quota was $1M annually. Achieved $1.3M and $1.1M in direct revenue. Managed the Southeastern United States. Sold our enterprise Imaging and Scanning software to all verticals, including healthcare, defense/aerospace, manufacturing, etc. My customers included: (CIA, DOD, DEA, DOE, DOJ, McKesson HBOC, etc.) Also sold our SaaS based medical software into hospitals and medical groups/practices, which gave them the ability to view digital x-rays MRI's and CT scans from any PC within the hospital. Quota was $1M annually. Achieved $1.3M and $1.1M in direct revenue.
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Education
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Radford University - College of Business and Economics
B.B.A, Marketing -
Radford University
Economics
Community
