Experience

Shaw Systems Associates, LLC

• Software Development
• 1 - 100 Employee

• Vice President of Product Strategy

  • Mar 2018 - Present



Ocwen Financial Corporation - US

• United States
• Financial Services
• 700 & Above Employee

• Director, Solutions Delivery

  • Aug 2015 - Mar 2018

  Responsible for proprietary software development, enterprise software architecture controls and governance, strategic systems support, and enterprise software quality assurance functions. Manage a team of 80+ with a footprint across the US and India. Responsible for proprietary software development, enterprise software architecture controls and governance, strategic systems support, and enterprise software quality assurance functions. Manage a team of 80+ with a footprint across the US and India.



Shaw Systems Associates, LLC

• Software Development
• 1 - 100 Employee

• Collections and Recovery Product Manager

  • Aug 2013 - Aug 2015

  Responsible for application support, product development, customer support, sales support, and product innovation functions of two software for sale products for the financial services industry. Built strategic relationships with integration partners and C-Suite and executive stakeholders within customer organizations. Responsible for application support, product development, customer support, sales support, and product innovation functions of two software for sale products for the financial services industry. Built strategic relationships with integration partners and C-Suite and executive stakeholders within customer organizations.



Conn's HomePlus

• United States
• Retail
• 700 & Above Employee

• Vice President | Credit Strategy

  • May 2012 - Aug 2013

  - Establish, monitor, and optimize the Credit Policy for consumer lending - Establish, monitor, and optimize Collection, Customer Service, and Recovery strategy for a growing portfolio of consumer receivables - Leadership of the enterprise dialer and inbound call center technology maintenance and operations - Leadership of management reporting and analysis function for the credit division - Responsible for sourcing strategy for collection and recovery fulfillment - Establish, monitor, and optimize the Credit Policy for consumer lending - Establish, monitor, and optimize Collection, Customer Service, and Recovery strategy for a growing portfolio of consumer receivables - Leadership of the enterprise dialer and inbound call center technology maintenance and operations - Leadership of management reporting and analysis function for the credit division - Responsible for sourcing strategy for collection and recovery fulfillment



Ally

• United States
• Financial Services
• 700 & Above Employee

• Director| Enterprise Risk Operations Strategy

  • Jul 2011 - May 2012

  Responsible for designing, developing, socializing, implementing and monitoring the performance of various strategies to improve and optimize Asset Performance results for the Collections and Asset Recovery operations

• Director of Collection Strategies

  • 2008 - Jul 2011

  Lead collection strategy development, administration, and analytics in coordination with key executives and C-level stakeholders for the North and Latin American portfolios. Responsible for setting, achieving and exceeding objectives for quality, portfolio performance and value generation for collection strategy testing and key strategic systems (e.g. Shaw Collections, Triad, and collection center telephony). Establishment of and adherence to controls and governance processes pertaining to strategic systems, operational changes, and strategic initiatives. Negotiating pricing with new and existing technology and service vendors. Development and mentoring of leadership bench strength. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Senior Manager - Strategic Systems

  • Mar 2003 - Aug 2007

  •Manage capacity planning for an IT budget of $11MM.•Work with the Directors of the various business units in Loan Servicing to prioritize projects and resolve capacity issues through regular steering committe meetings.•Responsible for delivering upon established project budget and implementation goals. •Direct corrective actions and scope change or delivery schedule decisions in support of implementation and budget goals.•Manage vendor relationship with ACS with an annual budget of $9.7 million.•Produced a 12% ($967K) reduction in expenses in 2006 due to contract renegotiation of ACS contract.•Establishing annual multi-million dollar IT project budgets.•Drive refinements to the application of SDM principles for project delivery in support of quality implementation goals.•Continual integration of risk management and control framework.•Lead a team of Business Systems Analysts to lead projects and develop business requirements. Show less

• Senior Analyst

  • May 2000 - Mar 2003

  •Developed exception reporting to enforce critical business rules using Crystal Reports and SQL.•Principal analyst in vendor selection for a new installment lending and collections platform for five lines of business across Capital One.•Produced formal system/process gap analysis for all servicing, collections, recovery, and payment processing functions for the integration of PeopleFirst.com.•Led project to integrate payment processing functions for PeopleFirst.com acquisition•Led project and developed system requirements for automating re-amortization of loans rejected from recurring ACH product resulting in avoidance of adding 3 additional FTE.•Developed QA procedures to satisfy regulatory, fiduciary and scale initiatives related to new loan origination. Show less

• Payment Processing Unit Manager

  • May 1999 - May 2000

  •Analyzed and re-engineered processes for a 750,000 loan portfolio.•Developed and managed reconciliation processes, procedures and infrastructure.•Led project and developed business requirements for pay by phone product using the Automated Clearing House.•Directed project to implement an automatic recurring debit payment option.