Experience

Skubana, an Extensiv Company

• United States
• Software Development
• 1 - 100 Employee

• Senior Implementation Consultant

  • Jan 2022 - Present

  Austin, Texas, United States Manage a book of clients to assist in constructing workflows for the Order Manager Platform Gather detailed feedback from users to pass along to the product team using the appropriate channels Use Postman and Skubana’s API documentation to test API calls to assist clients and partners to build Integrations



ShipStation

• United States
• Software Development
• 100 - 200 Employee

• Technical Escalations Specialist

  • Aug 2018 - Dec 2021

  Austin, tx Review escalated bugs and service requests from Tier 1 support agents Use knowledge of JSON, XML, and SQL to troubleshoot ShipStation and partner APIs Triage and document issues then send them to the appropriate departments to be resolved Coach Tier 1 reps through difficult issues to build their troubleshooting skills Maintain communication with business partners to expedite the resolution of external issues that affect ShipStation performance Lead communication with UPS for… Show more Review escalated bugs and service requests from Tier 1 support agents Use knowledge of JSON, XML, and SQL to troubleshoot ShipStation and partner APIs Triage and document issues then send them to the appropriate departments to be resolved Coach Tier 1 reps through difficult issues to build their troubleshooting skills Maintain communication with business partners to expedite the resolution of external issues that affect ShipStation performance Lead communication with UPS for OneBalance specific issues.

• Enterprise Support Specialist

  • Mar 2018 - Aug 2018

  Austin, Texas Area Supported highest level users through chat, inbound and outbound calls, and email Owned the investigation and resolution user’s Custom Stores, Native Integration, API Connections, and other shipping tasks Decided when appropriate to send issues up to senior support and collect relevant information to ease initial troubleshooting

• User Support Specialist

  • Jan 2017 - Mar 2018

  Austin, Texas Area Assisted users with a diverse range of issues ranging from integrating marketplaces to creating labels through carrier connection though outbound calls, chat and email. Recommended workflows to users to make shipping orders more efficient. Became versed in resolving common issues of label printers and ShipStation Connect. Assisted new reps in investigating issues and using support tools.

• eCommerce Shipping Consultant

  • Sep 2016 - Jan 2017

  Austin, Texas Managed a pipeline of East Coast prospects to sign up for a trial Lead the team in scheduling Walmart setup calls



Yodle

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Sales Representative

  • Jul 2014 - Jul 2016

  Austin, Texas Area Selected to move up into the full cycle sales position. Contact small-medium size businesses across the country to schedule product demonstrations. Presented the Marketing Essentials platform product and negotiate contracts with potential clients. Chosen to be a member of a 6 person team to test and implement a major restructuring of the sales process. Member of the Fall 2015 Future Leadership Program.

• Sales Development Representative

  • Aug 2013 - Jul 2014

  Austin, Texas Area Maintained a strong and consistent lead pipeline through initial outreach, qualified Small to Medium Business prospects and arranged dedicated product demos with top sales executives. Founding member of the Hat Trick Club (closed more than three sales in one day); achieved three career hat tricks. Top Sales Development Representative (company wide) for November 2013. February 2014 Tournament of Champions Winner (most revenue earned in the last three days of the month).



Bump Marketing

• Advertising Services
• 1 - 100 Employee

• Intern/Contractor

  • Jan 2013 - Jul 2013

  Austin, Texas Area Conducted brand research in order to investigate partnerships (LinkedIn, Salesforce). Constructed presentations and contacted directors of digital media at diverse agencies & corporations on behalf of clients to facilitate partnerships. Maintained a list of prospective agencies to target for future contact.



Wexel Art

• United States
• Arts & Crafts
• 1 - 100 Employee

• Intern/Contractor

  • Jan 2013 - Jul 2013

  Austin, Texas Area Maintained company website. Managed Twitter, Facebook, and Pinterest. Made prototypes and created displays for trade shows using CAD software and laser cutting technology. Managed products for online retailers (Amazon, Open Sky). Oversaw Mother’s Day Google AdWords campaign that increased sales 87% compared to the previous year.



MSC Town Hall

• Member

  • Sep 2007 - May 2012

  College Station, TX Prospected musical artists and contacted them to perform on campus. Promoted events both on campus and online. Organized the Lunchbox music series from 2007 to 2009; the Music Education Lecture Series (MUSE) from 2009 to 2010. Worked to maximize entertainment and student involvement within a set budget. Set up and tore down equipment for several live events.



Children’s Museum of the Brazos Valley

• Volunteer

  • Aug 2009 - Nov 2009

  Bryan/College Station, Texas Area Assisted in the creation of an exhibit covering various trends of the 20th century, participated in the Fall Festival and spent several weekends working with children



Farewell to the MSC Flash Mob

• Creator/Lead Coordinator

  • Apr 2009 - Apr 2009

  Bryan/College Station, Texas Area Created and coordinated an event with over 1,000 participants to honor the Texas A&M University Memorial Student Center before it closed its doors for a three year renovation. Delegated responsibilities to other members to increase publicity and ensure that every detail was attended to. Promoted the event with students and managed the publicity with local news sources.