Staff Technical Product Manager / Program Management

• Aug 2016 - Present

Responsible for the development and guidance of product roadmaps. An Agile Transformer, working directly with senior management to deliver strategic milestones and initiatives. Responsible for the development and guidance of product roadmaps. An Agile Transformer, working directly with senior management to deliver strategic milestones and initiatives.

Sr. Technical Project Manager / Program Management

• 2018 - Present

Drive consistency within the product life cycle. Champion engineering level support to enable engineering to focus more time on technical items. Communicating and taking metric on all product in Vancouver. Maintain, Communicate and ensure alignment with product vision. Work locally on the overall planning and communicating of all Edge product in Vancouver Coordinate release planning , capacity planning, throughput and velocity amongst the products. Provide full visibility and enable financial rigor on overall operating costs. Continuously monitor performance and systematically apply learning and knowledge for the program. Show less

Technical Product Manager

• Jul 2016 - Present

Business System Analyst / Product Owner

• Jul 2014 - Jun 2016

Product Owner for the development of an API and Service for web content search engine optimization. I manage production dashboards on project status, perform as Scrum Master for feature and bug resolution meetings. I work directly with stakeholders in the development of user stories and acceptance criteria, build and manage sprint deliverables. - Responsible for the delivery of a new SEO API and Service to increase the ingestion and publication of content from 144,000 pieces of content to 2 million a day.- The migration of 15 products to the new enhanced platform totaling over 6 million assets.- Implementation and management of the Scrum teams across four product teams.- Designed the extension of the API and Service to include a methods for the presentation of dynamic pricing for events. This pricing provides a sense of urgency to customers to register for events before a specific time. Show less

Application Specialist (TSE)

• Feb 2010 - Jul 2014

Subject Matter Expert for event and ERP software. Worked directly with customers and Scrum teams for feature enhancement and bug resolution prioritization. Demonstrate and present software features to customers and internal stakeholders of the product. - Analyzed 3 years of RFP response and submissions to identify pricing and strategic opportunities for products.- Researched and provided recommendation for the pricing and implementation of event ticketing software to new and existing event management customers.- Designed and wrote requirements for a new method for make-up classes for the ActiveNet product.- Developed a new training method for new sales staff.- Consistently exceeded sales quotas for four years. Show less

Project Manager / Business Analyst

• Jan 2009 - Feb 2010

Project Management of various interdepartmental and/or externally focused projects Develops requirements and proposal documents, project charters, work plans, status reports and manages project deliverable Devising and executing testing strategies for the banking system SIT Portfolio Plus (PPlus) upgrades and service packs. Upgrading system documentation and procedures accordingly Work with department managers to identify issues and liaise with SIT on resolutions, as well as maintain the PPlus issues tracking system and approve the installation of changes in the various operational environments Work with the PPlus Users Group to identify common issues and concerns while advocating PTC's interests Builds effective relationships with departments Developing various MIS reports in Prospector, Salesforce and other systems Facilitate sessions with departmental managers to gather business and process flow requirements Be an advocate of change Documenting business processes, workflows and procedures Accomplishments Managed the upgrade to the banking system. Designed and deployed a new Move, Add and Change process for the HR department. Update business processes and business process documentation. Completed multiple analysis and proposal documents for the Secured Credit Card program. Technical Environment Windows, Linux, MS SharePoint, Nintex Workflow. Show less

Security Engineer

• Mar 2004 - Dec 2008

Lead planning sessions, consultations, meetings and information interviews to support and development of information and integrations systems with business staff, partner organizations, service delivery organisations and stakeholders. Provided project management services to coordinate the delivery of application systems for the company enterprise. Conducted research and comprehensive analyses of current and best business practices and prepared business cases; reports on potential impacts of proposed changes, assessed risk, developed options for mitigation and communicate progress, challenges and solutions on a regular basis to the key stakeholders. Planned, developed, coordinate, negotiate and perform changes to business processes; translate business process into business requirements and functional design specifications. Show less

Project Manager / Solution Architect

• Mar 2004 - Dec 2008

Coordinated work of employees and outside contractors to meet deadlines, budgets, and client demand. Provided situational leadership to motivate individuals. Led multidisciplinary team of up to 14 developers, designers, testers working on multiple projects simultaneously. Developed requirements and proposal documents, project charters, work plans, status reports and manages project deliverables. Collaborated with Internal and External teams, external third-party technology distributors to facilitate communication for successful project launches. Met with all developers and project stakeholders to lead a kickoff meeting. Defined and introduced the project, team members' roles, and key deliverables. Mapped out timelines, milestones, communication processes, question and answer session Timed successful launches of identity management solutions to allow for system administrator support, developer resources, and training of Identity management on Directory and Application Systems, and delivery strategies. Held post-launch review meetings to revisit project strengths and liabilities, and to build out better processes for future projects. Strategized project scoping and specifications documents, to clearly communicate the project roadmap. Produced documentation for Identity Management Policies and Procedures, Role Based Access Control and deployment. Managed project budgets of up to $1,000,000 and short-term projects of around $250,000 budgets. Accomplishments In 2006 led part of the team that won the IBM Beacon award for best managed system in the security practice. Designed and architected solutions for Visa, Wells Fargo, Standard Life Insurance and Great West Life. Complete numerous project for Government and utilities companies. Technical Environment AIX, Linux, Solaris, MS Server, IBM LDAP, IBM WebSphere, IBM DB2, IBM Tivoli Identity Server. MS Office, MS Project, MS Visio. Show less

Security Architect

• 2005 - 2006

Lead planning sessions, consultations, meetings and information interviews to support and development of information and integrations systems with business staff, partner organizations, service delivery organizations and stakeholders. Provided project management services to coordinate the delivery of application systems for the company enterprise. Conducted research and comprehensive analyses of current and best business practices and prepared business cases; reports on potential impacts of proposed changes, assessed risk, developed options for mitigation and communicate progress, challenges and solutions on a regular basis to the key stakeholders. Planned, developed, coordinate, negotiate and perform changes to business processes; translate business process into business requirements and functional design specification Show less

Implementer/Trainer/Project Manager

• Mar 2004 - Dec 2005

Project Manager Managed internal and customer resources in the deployment of trucking software Work directly with senior level management in project requirements and issue management Identification of business requirements for customization of deployment software Creating and maintaining project documentation Project Manager Managed internal and customer resources in the deployment of trucking software Work directly with senior level management in project requirements and issue management Identification of business requirements for customization of deployment software Creating and maintaining project documentation

Solution Specialist

• Nov 1997 - Dec 2004

Developer for the IBM Pacific Development Center. Assist the Sales Team in project scoping, requirements gathering and project management. Maintain relationships with Key accounts and vendors. Developer for the IBM Pacific Development Center. Assist the Sales Team in project scoping, requirements gathering and project management. Maintain relationships with Key accounts and vendors.

Lotus SE

• 2001 - 2003

Developer for the IBM Pacific Development Center. Assist the Sales Team in project scoping, requirements gathering and project management. Maintain relationships with Key accounts and vendors. Developer for the IBM Pacific Development Center. Assist the Sales Team in project scoping, requirements gathering and project management. Maintain relationships with Key accounts and vendors.

Customer Support

• Jan 1995 - Apr 1997