Faculty Director - Community Services Health and Sport

• Aug 2021 - Present

Faculty Director for Community Services Health and Sport for the TAFE Queensland East Coast Region. Academic leadership of the Community Services, Health and Sport qualifications at the following locations:Sunshine Coast Health Institute, Mooloolaba Nambour, Gympie, Maryborough, Hervey Bay and Bundaberg.Develop and manage strategic faculty product plans to deliver an effective, efficient and commercially sound business model. Initiate and implement innovative offerings aimed at increasing TAFE Queensland’s share of the vocational education and training (VET) market.Drive academic leadership that focuses on the quality of and excellence in teaching and learning.Provide academic leadership to the organisation by fostering an environment of quality, innovation and professionalism. Show less

Educational Operations Manager

• Oct 2019 - Aug 2021

Overseeing the day to day operational support functions for Nambour and Gympie campuses within the Educational and Training portfolio.Lead and manage teaching teams to deliver educational operational activities. Manage team resourcing, staffing needs, rostering, leave, recruitement and performance planning. Supporting key componets of the student lifecycle, from pre-admission to graduation and beyond while mobilising the workforce to deliver efficent quality and timely outcomes.

Team Leader, Hospitality, Tourism, Travel and Events.

• Jan 2009 - Present

Provide first-rate leadership and management of learning processes for the classroom, industry, and web-based clients. Expertly calculate industry applicants for recognition of prior learning and successfully identify the need for any gap training if required. Endorse TAFE in industry and community forums to validate the development and subsequent delivery of educational activities, market competitiveness, and reputation. Adopting ties with industry groups and regularly attend network meetings. Offer complete student management and competent mentoring along with a commitment to student outcomes. Create, plan and develop key programs to ensure business needs are consistently achieved. Comprehensive marketing that covers all training services including building, developing and maintaining industry relationships. Confidently create and design extensive and detailed training and assessment resources. Assuredly Implement key learning strategies which help develop students vocational and generic skills including their capacity to problem solve. Show less

Manager

• Dec 2006 - Dec 2008

Conducted stock control and re-ordering of dwindling stock levels. Confidently supervised service as well as kitchen staff. Oversaw extensive staff training and developed detailed training workshops for staff development. Offered expert management of all customer service and ensured particularly high levels of service were delivered at all times. Successfully implemented and monitored workplace health and safety and security procedures, and adhered to at all times. Frequently oversaw preparation and service of food and beverage items that also included the preparation of espresso coffee. Show less

Operations Manager, Fraser Explorer Tours & Fraser Island Barges

• Dec 2004 - Dec 2006

Maintained compliance with government agencies, and liaised with Workshop Manager regarding the servicing & mechanical repairs concerning the company’s buses and barges. Always ensured personnel followed all company policies & procedures. Closely liaised with reservations manager regarding capacity, manifesting and allocations. Competently provided informal along with written feedback to directors and the general manager regarding the performance of the business. Comfortably assisted in the growth of market share of whole businesses along with local area. Worked with local agents regarding the sale or use of our products and services. Regularly oversaw roster and human resources issues as well as staff training and assessments. Accountable for financial and processed for touring and barge departments. Dealt professionally and appropriately with customer complaints and/or enquiries. Show less

Resort Manager

• 2002 - 2004

Manager

• 2000 - 2001

Manager

• 1997 - 2000