Craig Wall
Operations Manager at Managed IT Pty Ltd- Claim this Profile
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Bio
Marius van der Merwe
Craig has always made dealing with him and Managed IT (and Ocean IT) a pleasure. His knowledge in the IT and Communications field is worth gold and in turn makes solution scoping clear and straightforward. A gentleman too.
Marius van der Merwe
Craig has always made dealing with him and Managed IT (and Ocean IT) a pleasure. His knowledge in the IT and Communications field is worth gold and in turn makes solution scoping clear and straightforward. A gentleman too.
Marius van der Merwe
Craig has always made dealing with him and Managed IT (and Ocean IT) a pleasure. His knowledge in the IT and Communications field is worth gold and in turn makes solution scoping clear and straightforward. A gentleman too.
Marius van der Merwe
Craig has always made dealing with him and Managed IT (and Ocean IT) a pleasure. His knowledge in the IT and Communications field is worth gold and in turn makes solution scoping clear and straightforward. A gentleman too.
Credentials
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ITIL Foundation V3
EXIN your ICT competence partnerAug, 2008- Oct, 2024 -
Fortinet NSE4
FortinetFeb, 2018- Oct, 2024 -
SonicWALL Certified Security Administrator
SonicWALLMar, 2013- Oct, 2024
Experience
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Managed IT Pty Ltd
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Operations Manager
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Jun 2011 - Present
Hired as the Service Delivery Manager for Ocean IT in 2011, I transitioned to the Operations Manager in 2013. Ocean IT became Managed IT in 2014.Responsibilities include:Level 3 support for Technical Account Managers (TAM's)Managing the Managed IT datacentre hosting environment Senior Networking EngineerTechnical Pre SalesOverseeing monthly SLA billingAccount ManagementVendor and relationship buildingSLA and contract management and negotiation Hired as the Service Delivery Manager for Ocean IT in 2011, I transitioned to the Operations Manager in 2013. Ocean IT became Managed IT in 2014.Responsibilities include:Level 3 support for Technical Account Managers (TAM's)Managing the Managed IT datacentre hosting environment Senior Networking EngineerTechnical Pre SalesOverseeing monthly SLA billingAccount ManagementVendor and relationship buildingSLA and contract management and negotiation
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VenuesWest
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Australia
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Spectator Sports
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100 - 200 Employee
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Senior IT Officer
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Mar 2009 - Jun 2011
As the Senior IT Officer, I reported to the IT Co-ordinator. My role was comprised of:Level 2/3 Server and Networking support at Challenge Stadium, Arena Joondalup, & Midvale SpeedDome.Maintaining IBM Blade & SAN/VMware environments at Challenge Stadium and Arena JoondalupMigrating 2003 servers & Exchange to 2008 and 2007 respectively.Setup of WA Athletics Stadium and WA Basketball Centre,Commissioning a fibre optic network between Challenge Stadium, WA Athletics Stadium and WA Basketball CentreActing as IT Co-ordinator when required.Implementing a Cisco layer 3 switching core at Challenge Stadium and Arena Joondalup and separating network traffic into VLAN's.Creating a guest internet only network for events at Challenge Stadium and Arena Joondalup.Establishing Perth Arena's temporary office for a comparison tender team for venue management, while construction was in progress, including server implementation in East Perth.General consulting for Perth Arena's IT requirements.
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ZettaServe
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Australia
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Server Engineer
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Nov 2007 - Feb 2009
Upon Highway1 being purchased by ZettaServe, my role as Support Manager transitioned into a member of the Server team as a Server Engineer.My role included:Successfully transitioning Highway1's SME client base over to ZettaServe.Technical Pre SalesLevel 2/3 SupportOutsourced to clients such as FMG, Department of Housing and Works, Sundance Resources when required.Account ManagementOnsite support of Highway1's SME client base Upon Highway1 being purchased by ZettaServe, my role as Support Manager transitioned into a member of the Server team as a Server Engineer.My role included:Successfully transitioning Highway1's SME client base over to ZettaServe.Technical Pre SalesLevel 2/3 SupportOutsourced to clients such as FMG, Department of Housing and Works, Sundance Resources when required.Account ManagementOnsite support of Highway1's SME client base
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Highway1
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Support Manager
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May 2005 - Nov 2007
Highway1 was purely known as a boutique ISP. I was hired to establish a support services consulting division within Highway1, to generate another revenue stream.I migrated my own consulting business (Wallcomm Computing Solutions) and clients over to Highway1.Other responsibilities included:Manager of Highway1's support desk.Providing second and third level support for help desk staff and backup to Network Administrator.Onsite consulting for SME clientsAccount ManagementVendor management and relationship buildingTechnical Pre Sales / quoting.
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Owner
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Nov 2003 - May 2005
General IT consulting to SME market. General IT consulting to SME market.
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Tec Plus Limited
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India
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Hospitals and Health Care
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Network Administrator
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Jul 2003 - Nov 2003
New company - implementing the IT infrastructure from ground up for 3 sites in the Perth metro area.Supporting 60 users across those sites.Setting up new Active Directory domain and topology, outsourcing WAN links, VPN's and hosting of website/mail servers externally.Helpdesk support for 60 users.Setting up a combination of 60 desktops/laptops.Cisco Call Manager implementation for 60 users over 3 sites. New company - implementing the IT infrastructure from ground up for 3 sites in the Perth metro area.Supporting 60 users across those sites.Setting up new Active Directory domain and topology, outsourcing WAN links, VPN's and hosting of website/mail servers externally.Helpdesk support for 60 users.Setting up a combination of 60 desktops/laptops.Cisco Call Manager implementation for 60 users over 3 sites.
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Network Administrator
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May 2002 - Jun 2003
Complete Server, Network & Helpdesk support for approx 150 users in Perth and BrisbaneSingle point of contact for both states. Complete Server, Network & Helpdesk support for approx 150 users in Perth and BrisbaneSingle point of contact for both states.
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RentSmart
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Financial Services
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Inertia IT Officer
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Mar 2002 - May 2002
Collection of returned rental equipmentSending equipment off to auctionChasing up missing equipment Collection of returned rental equipmentSending equipment off to auctionChasing up missing equipment
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Sons of Gwalia
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Mining
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1 - 100 Employee
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Help Desk Consultant
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Oct 2001 - Feb 2002
General first/second level technical support for the head office in West Perth and a number of remote sites in Western Australia. General first/second level technical support for the head office in West Perth and a number of remote sites in Western Australia.
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Dalcon Computers
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Australia
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Information Technology & Services
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Computer Technician
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Oct 1997 - Sep 2001
Building/repairs of new PC'sOnsite supportServer supportNetworking Building/repairs of new PC'sOnsite supportServer supportNetworking
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Support Officer (Unpaid)
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Apr 1997 - May 1998
Part time helpdesk support Part time helpdesk support
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Sales Consultant (Training program - INSTEP)
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Mar 1996 - Oct 1996
Retail Assistant at the Leederville store 2 days per week. Retail Assistant at the Leederville store 2 days per week.
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Education
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1993 - 1997
John Forrest Senior High School
Community
