Assistant Manager

• Jan 2017 - Present

Manager

• Dec 2015 - Present

Duty Manager

• Oct 2010 - May 2011

Events & Sales Assistant

• Apr 2010 - Mar 2011

I work in their Glasgow Conference Centre I work in their Glasgow Conference Centre

aided with open day

• 2010 - 2010

Reception Manager

• Dec 2008 - Oct 2009

My position at the City Inn is Reception Manager. Since I have joined the City Inn in December we have obtained our 4 star status as a hotel. I am responsible for all aspects of running the reception department. This includes recruitment, training, health and safety, complaint handling, appraisals and ensuring all sales ledger is completed correctly and on time. My position at the City Inn is Reception Manager. Since I have joined the City Inn in December we have obtained our 4 star status as a hotel. I am responsible for all aspects of running the reception department. This includes recruitment, training, health and safety, complaint handling, appraisals and ensuring all sales ledger is completed correctly and on time.

Night Manager

• Sep 2008 - Nov 2008

I was employed as Night Manager at the Roxburghe. This is a 198 bedroom 4 star hotel. The main roles of this position are night audit, closing of all tills, security, ensuring all front of house cleaning duties are carried out, running the 24 hour room service and drink service, ensuring meeting rooms are set to standard, training of all night staff. When I started at the hotel there had been regular problems with the standards during the night shift. Since I started myself and the other night manager have worked together to train and develop the staff to the high standard required which we have been achieving.

Reception Manager

• Apr 2007 - Aug 2008

I was employed as Reception Manager at the Premier Inn. In this role I was responsible for the following departments, Reception, Reservations, Conferencing, Sales and Nights. I had to meet the company's high brand standards, maximise occupancy, increase sales, maximise profit, and exceed expectations on the company's guest recommend system. Also the department's Health & Safety, Recruitment and Training were my responsibilities too. Within this role I also did a minimum of 4 Duty Manager shifts per week and have recently taken over the Duty Managers rota to ensure the correct personnel are on duty when required by the business. As Duty Manager and also a Senior Manager within the hotel I was involved in all aspects of the hotel on a daily basis, this regularly involves assisting in F&B department, from seating and serving customers, placing liquor orders, to assisting in the preparation of the food in the kitchen. The reception staff were responsible for the bar service and were fully trained to provide a good service.

Front Office Manager

• Oct 2005 - Apr 2007

In the Holiday Inn I was the Front Office Manager. In this job I was responsible for all Front Office activities in this 275 bedroom hotel. I looked after the following departments, Reception, Nights and Concierge so it was very Guest Services focused. I had to undertake full training of the department due to no recorded training being in place when I started to ensure all staff were fully capable of their jobs. Obtaining guest feedback was essential to ensure that guest satisfaction was achieved at all times. This hotel was closed to be demolished and rebuilt on the same site so all the hotel staff were made redundant.

Duty Manager

• Jul 2005 - Oct 2005

I was employed as a Duty Manager within the hotel. Each Duty Manager had a department to focus on within their role and I was based within the Reception Department. This role involved Duty Management shifts and also Reception shifts which varied from reception desk, reservations and conferencing. I was only in Dublin for 4 months due to a family illness back home. I was employed as a Duty Manager within the hotel. Each Duty Manager had a department to focus on within their role and I was based within the Reception Department. This role involved Duty Management shifts and also Reception shifts which varied from reception desk, reservations and conferencing. I was only in Dublin for 4 months due to a family illness back home.

was employed as Receptionist/Duty Manager

• Oct 2004 - Jun 2005

My main role was Receptionist at the hotel although within this role I regularly did Duty Management shifts which meant I was responsible for anything happening in the hotel during that shift. I worked in every department in this hotel by helping out at various times when needed and this gave me a greater understanding of the hotel way of working. My main role was Receptionist at the hotel although within this role I regularly did Duty Management shifts which meant I was responsible for anything happening in the hotel during that shift. I worked in every department in this hotel by helping out at various times when needed and this gave me a greater understanding of the hotel way of working.

Bar Associate

• Oct 2004 - Jan 2005

I was employed as bar staff. This was just a part time job. My role was serving customers at the bar, taking food orders, ensuring customer satisfaction, maintaining a high standard of service, stocking and cleaning. I was employed as bar staff. This was just a part time job. My role was serving customers at the bar, taking food orders, ensuring customer satisfaction, maintaining a high standard of service, stocking and cleaning.

Bar/Restaurant Staff

• May 2004 - Oct 2004

This was a seasonal job and I was employed as bar/restaurant person. This involved table service, taking orders at the bar, serving drinks, assisting with the preparation of food, stocking of the bar, rotating stock as required and ensuring customer satisfaction. It was very much a family orientated bar/restaurant which also provided entertainment at night ranging from Karaoke to comedians and singers. This was a seasonal job and I was employed as bar/restaurant person. This involved table service, taking orders at the bar, serving drinks, assisting with the preparation of food, stocking of the bar, rotating stock as required and ensuring customer satisfaction. It was very much a family orientated bar/restaurant which also provided entertainment at night ranging from Karaoke to comedians and singers.

Bar Associate

• Nov 2003 - May 2004

I was employed as bar staff. This was just a part time job. My role was serving customers at the bar, taking food orders, ensuring customer satisfaction, maintaining a high standard of service, stocking and cleaning. I was employed as bar staff. This was just a part time job. My role was serving customers at the bar, taking food orders, ensuring customer satisfaction, maintaining a high standard of service, stocking and cleaning.

Bar/Restaurant Staff

• May 2003 - Nov 2003

This was a seasonal job where my role was bar /restaurant person. This involved table service, taking orders at the bar, serving drinks, assisting with the preparation of food, stocking of the bar, rotating stock as required and ensuring customer satisfaction. It was very much a family orientated bar/restaurant which also provided entertainment at night ranging from Karaoke to comedians and singers. This was a seasonal job where my role was bar /restaurant person. This involved table service, taking orders at the bar, serving drinks, assisting with the preparation of food, stocking of the bar, rotating stock as required and ensuring customer satisfaction. It was very much a family orientated bar/restaurant which also provided entertainment at night ranging from Karaoke to comedians and singers.

was employed as Receptionist/Duty Manager

• Nov 2000 - May 2003

My main role was Receptionist at the hotel although within this role I regularly did Duty Management shifts where I was responsible for any happenings in the hotel during the shift. During my last 6 months at the hotel I moved to the Accounts Department to be the Accounts Assistant for the Hotel which gave me a valuable understanding of the financial aspect of the hotel. My main role was Receptionist at the hotel although within this role I regularly did Duty Management shifts where I was responsible for any happenings in the hotel during the shift. During my last 6 months at the hotel I moved to the Accounts Department to be the Accounts Assistant for the Hotel which gave me a valuable understanding of the financial aspect of the hotel.

Receptionist

• Nov 1997 - Nov 2000

I was originally employed in the hotel as a part time silver service waiter. After a couple of months I was taken on full time as a Night Porter. During my time at the hotel I moved through various departments obtaining valuable experience within hospitality, these departments included portering, bar, restaurant, banqueting, reception and night auditor. I was originally employed in the hotel as a part time silver service waiter. After a couple of months I was taken on full time as a Night Porter. During my time at the hotel I moved through various departments obtaining valuable experience within hospitality, these departments included portering, bar, restaurant, banqueting, reception and night auditor.