Experience

Compass Group UK & Ireland – Healthcare

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• SME WFM & Technology

  • Feb 2019 - Present

  Part of the business excellence team delivering new technology solutions to multiple service lines. Part of the business excellence team delivering new technology solutions to multiple service lines.



Diagnosis Consulting

• United Kingdom

• Managing Director

  • Sep 2014 - Feb 2018

  Productivity Consultant Productivity Consultant


RoadChef Motorway Ltd
• Project Manager

  • Oct 2011 - Feb 2018


Select Service Partners

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Operations Productivity Manager

  • Feb 2011 - Oct 2011

  • Successfully managing a range of projects designed to improve the profitability, productivity and efficiency of air operations • Setting up new units and adapting structures at both new and existing sites to create clear minimum wage costs • Revising the company scorecards to reflect agreed performance measures and monitoring performance to focus on areas that will improve the delivery of EBITDA • Modelling a labour budget for a sector with a £130m turnover, and managing a successful £750k incentive programme



SELECT SERVICE PARTNER

• Wholesale
• 100 - 200 Employee

• Operations manager (Secondment)

  • Aug 2010 - Feb 2011

  Operational accountability for a multi brand single site business with an annual turnover of over £11m, • Achieving a 1% reduction in waste and also reduced the company control gap by 0.5% • Succeeding in improving year-on-year conversion by 4.6% and LFL Sales per man Hour by 5% • Improving mystery customer scores by 6% taking the site average above 90%, • Raising the Scores on the Doors EHO measure from 3 to 4.5 a rating of excellent • Achieving internal and brand audit delivery scores of over 90%, • Increased YOY Turnover by 1% during the economic downturn when passenger numbers had fell by 4%



SSP Limited

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Productivity Manager

  • Sep 2006 - Aug 2010

  Instrumental in creating the “Perfect Site” way for SSP: a group wide program of change that defined and improved operational core processes through the development of tools, routines and reference and training materials. • Roll out of “Perfect Site” initiative throughout the UK • First year payroll saving of 2% of sales (equivalent to £9m) • Waste reduction saving of £1.9m Project managed the operational development and deployment of automated staff scheduling tool (Falcon) and its roll out to over 144 units across the UK. Applied lean methodology to develop production planning systems: • Reduced waste on average by 30% • Improved availability by 11%