Experience

Briggs and Morgan, P.A.

• United States
• Law Practice
• 1 - 100 Employee

• Software Support Specialist

  • Sep 2005 - Jun 2013

  Provide third-level on-site workstation software support for the Legal environment across multiple platforms, operating systems and network environments in the Minneapolis-St. Paul area. To collaborate with other Information Technology employees in order to gain resolution to software problems in order to prevent or minimize customer down time or lost productivity. Provide software packaging and deployment solutions based on the requirements of the organization, provide design and support for… Show more Provide third-level on-site workstation software support for the Legal environment across multiple platforms, operating systems and network environments in the Minneapolis-St. Paul area. To collaborate with other Information Technology employees in order to gain resolution to software problems in order to prevent or minimize customer down time or lost productivity. Provide software packaging and deployment solutions based on the requirements of the organization, provide design and support for multiple SQL Reporting Services forms including the database structure and queries necessary for generating the reports. Demonstrate knowledge of VBS and VBA for use in automating the deployment process in a production environment. Show less Provide third-level on-site workstation software support for the Legal environment across multiple platforms, operating systems and network environments in the Minneapolis-St. Paul area. To collaborate with other Information Technology employees in order to gain resolution to software problems in order to prevent or minimize customer down time or lost productivity. Provide software packaging and deployment solutions based on the requirements of the organization, provide design and support for… Show more Provide third-level on-site workstation software support for the Legal environment across multiple platforms, operating systems and network environments in the Minneapolis-St. Paul area. To collaborate with other Information Technology employees in order to gain resolution to software problems in order to prevent or minimize customer down time or lost productivity. Provide software packaging and deployment solutions based on the requirements of the organization, provide design and support for multiple SQL Reporting Services forms including the database structure and queries necessary for generating the reports. Demonstrate knowledge of VBS and VBA for use in automating the deployment process in a production environment. Show less



Carlson Companies, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Technician

  • May 1998 - Aug 2005

  Hardware/Software diagnostics and troubleshooting Hardware/Software diagnostics and troubleshooting



G.E. ITS

• Customer Service Engineer

  • May 1997 - May 1998

  Hardware support for 5000+ user hospitality company Hardware support for 5000+ user hospitality company