Experience

West Gate Bank

• United States
• Banking
• 100 - 200 Employee

• A.V.P. - Customer Service Manager, Mortgage Servicing

  • Dec 2020 - Present



Ritchie Bros.

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Settlements Assocaite

  • Oct 2019 - Dec 2020



Currently Available for new Opportunities

• IT Services and IT Consulting
• 100 - 200 Employee

• Expereinced Collections and Credit Representative

  • 2019 - Oct 2019



Liberty First Credit Union

• United States
• Banking
• 1 - 100 Employee

• Credit Solutions Representative

  • Nov 2015 - Oct 2019

• Senior Credit Solutions Representative

  • Nov 2015 - Jul 2019



Platinum Realty

• United States
• Real Estate
• 700 & Above Employee

• Realtor

  • Jan 2014 - Dec 2015

  Working as a Buyer and Listing Agent in Kansas City Northland Working as a Buyer and Listing Agent in Kansas City Northland



CommunityAmerica Credit Union

• Banking
• 400 - 500 Employee

• Loss Recovery Specialist

  • Jan 2014 - Oct 2015

  Assign and manage charge off loans and share accounts with outside collection agencies. Complete 1099C filings for loans losses. Set payment arrangements with members Negotiate settlements Update credit bureau and Chexsystems reporting Provide Member service Assign and manage charge off loans and share accounts with outside collection agencies. Complete 1099C filings for loans losses. Set payment arrangements with members Negotiate settlements Update credit bureau and Chexsystems reporting Provide Member service



Keller Williams Northland

• 7915 N. Oak Trafficway, Kansas City, MO 64118

• Agent/ Short Sale Coordinator

  • Sep 2012 - Dec 2013

  Worked as Buyer Agent for Team Hiatt Reviewed and completed File Compliance for Team. Managed and completed Short Sale process for multiple listings. Worked as Buyer Agent for Team Hiatt Reviewed and completed File Compliance for Team. Managed and completed Short Sale process for multiple listings.



Cabrillo Credit Union

• United States
• Banking
• 1 - 100 Employee

• Risk Manager

  • Oct 2009 - May 2012

  Reviewed loan portfolio and delinquent loan queues Reviewed distressed loans and recommend work out arrangements. Presented files to Senior Management for loan modifications. Assisted in coordination of collateral liquidation. Reviewed repossession and foreclosure action. Prepared and administer performance appraisals. Reviewed and update Collection Department policies and procedures. Prepared month end department reports and quarterly Call Report data. Made Collection calls to members. Prepared reports for management for portfolio review and analysis. Show less



National Bank of Kansas City d/b/a Great American Acceptance Company

• Kansas City & Omaha

• Branch Manager / A.V.P.

  • Jan 2007 - Oct 2009

  Reviewed applications for credit. Coordinated branch activity and workflow. Reviewed policy and procedures. Initiated branch account updates and evaluations. Responsible for collection of accounts. Floorplan audits of car dealerships. Prepared loan documents, including UCC 1 filings. Reconciliation of General Ledger accounts. Coordination of legal action and documentation. Reviewed applications for credit. Coordinated branch activity and workflow. Reviewed policy and procedures. Initiated branch account updates and evaluations. Responsible for collection of accounts. Floorplan audits of car dealerships. Prepared loan documents, including UCC 1 filings. Reconciliation of General Ledger accounts. Coordination of legal action and documentation.



Transgard Inc. - National Association of Independent Truckers

• Kansas City, Missouri Area

• Motor Carrier Accounts Receivable Representative

  • Feb 2006 - Jan 2007

  Reviewed and entered client information into database. Collection of commercial insurance client’s premiums due. Collection calls to insurance policyholders. Researched and prepared files for litigation. Accepted and processed premium payments for policyholders. Collection of charge off losses. Reviewed and entered client information into database. Collection of commercial insurance client’s premiums due. Collection calls to insurance policyholders. Researched and prepared files for litigation. Accepted and processed premium payments for policyholders. Collection of charge off losses.



USA Federal Credit Union

• Banking
• 1 - 100 Employee

• Director of Collections

  • Apr 2004 - Oct 2005

  Responsible for 11 full time employees. Reviewed and established policies and procedures. Review of negative balance accounts. Prepared and reviewed charge off losses monthly. Developed department employees through training and coaching. Established department goals. Planning and administration of department budget. Created daily and monthly reports for staff, management and Credit Union Board of Directors. Responsible for 11 full time employees. Reviewed and established policies and procedures. Review of negative balance accounts. Prepared and reviewed charge off losses monthly. Developed department employees through training and coaching. Established department goals. Planning and administration of department budget. Created daily and monthly reports for staff, management and Credit Union Board of Directors.



Alliance Credit Union

• Collection Manager

  • Jul 2003 - Apr 2004

  Monitored delinquent loans- by collector and by portfolio. Reviewed payment arrangements. Prepared and reported charge off obligations. Initiated contact on first payment default loans. Prioritize projects and workflow for department. Negotiated deficiency balance repayment terms. Inter-acted with department managers on developing products and policies. Evaluated and updated department policies and procedures. Monitored delinquent loans- by collector and by portfolio. Reviewed payment arrangements. Prepared and reported charge off obligations. Initiated contact on first payment default loans. Prioritize projects and workflow for department. Negotiated deficiency balance repayment terms. Inter-acted with department managers on developing products and policies. Evaluated and updated department policies and procedures.



TierOne Bank

• Banking
• 1 - 100 Employee

• Senior Loan Recovery Specialist

  • Jan 2003 - Jun 2003

  Contacted customers through calls and written correspondence. Originated correspondence. Organized and prepared documents for Bankruptcy filings. Coordinated documents for repossessed collateral. Established value on collateral. Prepared and maintained reports and charge-off documentation. Contacted customers through calls and written correspondence. Originated correspondence. Organized and prepared documents for Bankruptcy filings. Coordinated documents for repossessed collateral. Established value on collateral. Prepared and maintained reports and charge-off documentation.



Union Bank & Trust Company

• Assistant Collection Manager

  • Mar 1988 - Dec 2002

  Supervised and assisted department employees. Reviewed problem loans. Established arrangements for delinquent customers. Assisted in monthly charge-off procedures. Handled insurance settlements. Recovery of collateral. Evaluated, priced, and liquidated repossessed collateral. Prepared monthly delinquent account reports. Audited dealer floor-plan loans. Prepared and delivered performance appraisals for department staff. Monitored daily delinquency rates and department goals. Show less



Union Bank & Trust

• Branch Supervisor/Personal Banker

  • Mar 1988 - Nov 1998

  Interviewed and hired all applicants. Managed branch staff including all performance appraisals and development. Performed teller duties and opened new accounts. Prepared monthly reports. Set and reviewed branch budget. Supervised staff of 10 employees and floating staff. Maintained contact with business partners in the community . Instructed informal classes on banking and finance for recently relocated community members. Interviewed and hired all applicants. Managed branch staff including all performance appraisals and development. Performed teller duties and opened new accounts. Prepared monthly reports. Set and reviewed branch budget. Supervised staff of 10 employees and floating staff. Maintained contact with business partners in the community . Instructed informal classes on banking and finance for recently relocated community members.