Experience

ConcertAI

• United States
• Biotechnology Research
• 700 & Above Employee

• Client Services Manager

  • Mar 2023 - Present



Kessler Topaz Meltzer & Check, LLP

• United States
• Law Practice
• 100 - 200 Employee

• Data Quality Manager

  • Jun 2021 - Mar 2023

  Responsible for managing a team of eight Data Analysts, whose main function is the intake, cleansing and loading of pertinent data to our operations database. •Responsible for team hiring, training and oversight. •Responds to inter-departmental inquiries, escalated issues and/or served as point of escalation where required. •Reviewed team workflows to improve overall efficiencies. •Coordinates and prioritizes team projects. Responsible for managing a team of eight Data Analysts, whose main function is the intake, cleansing and loading of pertinent data to our operations database. •Responsible for team hiring, training and oversight. •Responds to inter-departmental inquiries, escalated issues and/or served as point of escalation where required. •Reviewed team workflows to improve overall efficiencies. •Coordinates and prioritizes team projects.



Mitchell International

• United States
• Software Development
• 700 & Above Employee

• Senior Account Manager

  • Mar 2015 - May 2021

  *Manage FROI-SROI, Bill Review and Utilization Review client relationships. *Communicate with clients on a regular basis and insure messages and information are clearly presented and well received. *Work internally to gather operational information and communicate to the customer. *Manage operational issues both with the customer and on behalf of the customer within Mitchell. *Monitor outstanding Product Support issues and assist in prioritizing for timely resolution. *Escalate matters to senior management or to subject matter experts in order to avoid unnecessary delays in resolution. *Clearly understand Client billing preferences and procedures and ensure they are being executed. *Work with customer to solicit feedback for product content and future roadmap initiatives. *Campaign internally on behalf of the customer to include their desired enhancements in future releases. *Insure the proper customer contacts are included on Mitchell distributions for build content, *Discuss the schedule and content of new releases to the customer and, when necessary, facilitate product expertise discussions to provide clarity on content. *Insure all aspects of the service are being delivered in accordance with the contract. *Manage contract renewals and the legal process for obtaining contract amendments to support new services. *Work with the Account Executive to insure Mitchell products, services and strategic offerings are clearly presented and discussed with the client in order to continuously maximize program performance. *Work with customer and internal departments on any host processing initiatives, handle special reporting needs, and any other special projects. *Coordinate quarterly program review meetings on-site or via webinar.



NorthStar Solutions Group, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager, Program Manager

  • Apr 2013 - Mar 2015

  *Supporting Comcast NCO Reporting and Vendor Management Departments. *Manage enterprise level Reporting Database build and continued maintenance. *Manage various weekly and monthly reporting deliverables. *Provide support in the development and analysis of new management reports. *Manage Vendor Management “Pay for Performance” reporting process and excel-based Invoice creation and maintenance. *Point of contact for vendor questions around data requirements and reporting discrepancies. *Manage Interval/Daily/Weekly/Monthly Vendor data feeds and follow up with vendors as needed. *Partner with internal team members and other interested parties to automate current reports and/or dashboards as well as future deliverables. *Manage the transition of reporting from vendor partner to the internal team. -Selected Accomplishments: *Successfully managed build of a new reporting database. *Built multiple versions of invoicing tools, utilized by Vendor Management, for reconciliation purposes. *Built efficiencies within multiple reports in order to reduce the time spent on creation. *Managed vendor relationships, streamlining reporting requirements, while increasing information accuracy.



HomeCare Connect

• Hospitals and Health Care
• 1 - 100 Employee

• Director of Business Intelligence

  • Sep 2011 - Apr 2013

  Responsible for creating and managing Business Intelligence Department with main focus being the building and maintaining of a BI Datawarehouse and subsequent development and deployment of analytical and operational reports. Act as a key liaison between our business teams and Technology teams, and various other internal customers. *Managed development and operations of a business intelligence architecture that enabled fact-based decision making and ad hoc analysis and insight generation. *Managed development and operations of an operational data store and enterprise data warehouse. *Improved and streamlined processes regarding data flow and data quality to improve data accuracy, viability and value. *Collaborated with end users to identify needs and opportunities for improved data management and delivery. *Defined the business problem and primary objectives of new projects. Identified and validated the key business requirements. *Analyzed a complete picture of work-flows and technical requirements fulfilled by existing and proposed software. *Lead cross-functional business process re-engineering teams and continuous improvement efforts. *Created functional requirements in use cases. Coordinated requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs. -Selected Accomplishments: *Managed the creation of an OLAP Datawarehouse via conversion of existing OLTP databases for purposes of utilizing data for BI analytical reporting. *Designed and deployed advanced reports which supported sales, account management and operations. *Performed process and workflow mapping exercises in order to implement efficiencies within business practices. •Designed and deployed staffing and production models utilized by operational departments. *Successfully managed and/or participated on multiple projects concerning software migration and enterprise database builds.



Available Upon Request

• Multiple Operations and Client Service Management Positions

  • Mar 1993 - Apr 2013



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Corporal

  • Jan 1985 - Jan 1989

  Signal Intelligence Signal Intelligence