Experience

National Specialty Lighting

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Quotation Specialist/Customer Service

  • 2012 - Present

  • Provide quotes/layouts to customers• Providing customer service over the phone/e-mail• Entering and Reviewing in-coming orders• Provide product knowledge to customers and employees.• Review all Returns/Defective products and provide RGAs for customers• Work with reps, specifiers, and end users in project design• Building/Providing samples for customers• RGA summary report- Quarterly

• Customer Service

  • Sep 2013 - Present

  - Reviewing all in-coming orders- Providing customer service over the phone/e-mail- Developed and implemented a policy and procedures guide to providing outstanding customer service.- Provided product knowledge to customers and employees.- Process and issue RGAs to customers when requested- Customer quotations- Cold calling inactive and potential new customers- Preparing samples for customers



MagicLite Ltd

• United Kingdom
• Manufacturing

• Shipper/Receiver

  • Sep 2011 - Sep 2013

  • Coordinating and shipping orders that come in. • Entering inventory into the system when they are received. • Maintaining and organizing inventory in the warehouse. • Tracking any missing shipments and communicating results to appropriate parties • Some assembly of light fixtures/displays. • Using shipping programs such as UPS and Purolator. • Coordinating and shipping orders that come in. • Entering inventory into the system when they are received. • Maintaining and organizing inventory in the warehouse. • Tracking any missing shipments and communicating results to appropriate parties • Some assembly of light fixtures/displays. • Using shipping programs such as UPS and Purolator.



The Home Depot Canada

• Canada
• Retail
• 700 & Above Employee

• Receiving/Fulfillment Supervisor

  • Feb 2011 - Sep 2011

  • Supervising and organizing the Receiving/Fulfillment department. • Receiving and offloading of merchandise. • Delegating and overseeing 5-10 employees. • Stocking shelves to achieve 100% in-stock and overhead organizational plans, maintain aisle cleanliness and shoppability, and signage in coordination with internal partners. • Develop and deliver upon a game plan to prioritize duties for the Overnight team associates. • Monitor department in stock and readiness position and communicate regularly with appropriate supervisor/manager.



Canadian Tire

• Canada
• Individual and Family Services

• Promotions/Warehouse Manager

  • Nov 2001 - Feb 2011

  • Supervising and organizing the Promotions/Warehouse department. • Displaying and promoting items in the sales flyers. • Receiving and organizing product. • Providing superior customer service. • Scheduling and delegating 10-15 employees. • Merchandising the weekly promotional products. • Hiring and training new employees. • Supervising and organizing the Promotions/Warehouse department. • Displaying and promoting items in the sales flyers. • Receiving and organizing product. • Providing superior customer service. • Scheduling and delegating 10-15 employees. • Merchandising the weekly promotional products. • Hiring and training new employees.



Tabi International

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Supply Coordinator

  • Sep 2006 - Sep 2007

  • Communicating, following up with and filling supply orders for Stores & Home Office on a timely basis. • Communicating with suppliers, obtaining quotes and negotiating prices as requested. • Providing support to the field and home office in maintaining accurate records of all correspondence and shipping. • Stocking, maintaining and organizing inventory in the supply department. • Coordinating and distributing incoming and outgoing Store Mailbags. • Coordinating and distributing incoming and outgoing Home Office mail and courier deliveries. • Entering and monitoring shipments into the UPS system. • Tracking any missing shipments and communicating results to appropriate parties.